Lucen Software Reviews 5,578

Reply from Lucen Software

May 21, 2025

Hello Mark,

We’re grateful for your feedback — it helps us improve and build a better experience

What you're describing definitely isn't how the refresh data is meant to work. Updating your schedule in MS Project should update the existing tasks, not replace them with duplicates. We’d really like to investigate this further and help get it working as expected.

If you have a moment, could you reach out to us at support@officetimeline.com with a few more details? A screenshot or short video of what you’re seeing would be super helpful.

Appreciate you taking the time to flag this — and for being part of the journey with us.

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

May 20, 2025

Hello Olivier,

Thank you for taking the time to share your feedback.

I’m really sorry to hear the Lite edition didn’t meet your expectations — I completely understand how limitations like the swimlane cap can feel frustrating, especially when you're trying to manage more detailed timelines.

Lite was designed as a simpler version of the full experience, offering core functionality for getting started with the tool. When we transitioned from the old Basic plan (which didn’t include swimlanes at all), we made a conscious decision to include them in Lite — even with some limits — so users could still create structured, multi-project timelines without needing to jump straight into a higher plan.

That said, your perspective is absolutely valid, and I appreciate you sharing it. It helps us better understand how the product feels in real-world use, not just on paper. If you’d ever like to explore what options might better support your needs, I’d be more than happy to help.

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Apr 25, 2025

Hi Carl,

Thank you so much for the wonderful review and for taking the time to share your experience!

It’s great to hear that Office Timeline has been a valuable tool for your work. Helping make project visuals clear and impactful is exactly what we aim for, and feedback like yours really keeps us motivated.

We truly appreciate your support and look forward to continuing to make the experience even better.

Thanks again for being part of the Office Timeline community!

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Apr 23, 2025

Hi Donna,

Thank you for this amazing review and kind words!

We're really glad to hear that Office Timeline has been a time-saver for you and that the renewal process was smooth—especially the license key auto-detection. We always strive to make things easier for our users, so knowing it made a difference for you is exactly what we aim for.

If you ever have any suggestions or ideas on how we can make the experience even better, we’d love to hear from you. Just reach out anytime!

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Apr 22, 2025

Hi Dave,

Thanks so much for taking the time to leave a review. We’re really sorry to hear about the trouble with version compatibility—it’s a valid concern, and we totally understand how frustrating it can be, especially when teams are working across different versions or plans.

We know that in corporate environments, rolling out updates isn't always easy. To help with this, we offer a deployment option that allows your IT team to roll out a consistent build across the organization, helping to avoid version mismatches. We completely understand that getting a software update into a corporate system can be complex, and while this might not be an immediate solution, it can help ensure long-term consistency once in place. Here’s more information if you'd like to share it with your IT team: https://support.officetimeline.com/enterprise-corporate-deployment-how-to-for-it-administrators

Regarding subscription levels, you're absolutely right—plans come with different features, so timelines created with higher-tier plans (like Expert) may not be editable on the lower-tier ones. While this setup reflects the feature differences, we understand how it can create challenges in collaborative scenarios.

We truly appreciate your feedback—it helps us improve and shape the experience for all users. If there’s anything we can do to help smooth things out for your team, please feel free to reach out to feedback@officetimeline.com.

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Mar 26, 2025

Hi Daniel,

Thank you so much for the kind words — and for being with us over the past 5 years! It really means a lot to have had you along for the journey.

We’re so happy to hear that Office Timeline has made it quick and easy for you to create beautiful Gantt charts. That’s exactly what we aim for, and it’s awesome to know it’s been a go-to tool for you all this time.

If you ever have ideas on how we can make it even better, we’d absolutely love to hear them.

Thanks again for your continued support — we’ve truly appreciated having you with us!

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Feb 26, 2025

Hello Jamie,

Thank you for sharing this feedback! It’s great to hear that Timeline is a regular part of the workflow. Ensuring a consistent look across timelines is important, and insights on themes are truly appreciated. We're always looking for ways to improve, and understanding any challenges along the way would be really helpful.

Please feel free to reach out at feedback@officetimeline.com—we’d love to learn more and explore how we can make the timeline creation process even smoother. Every suggestion is valuable, and ideas for new features or improvements are always welcome!

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Jan 23, 2025

Dear Swissmatt,

Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your frustration and appreciate the opportunity to address your concerns.

We understand how important it is to get a feel for a product before committing. While our trial is not as full featured as our premium plans, it’s designed to provide a clear idea of Office Timeline’s capabilities and how it can support a project's needs. To give peace of mind, we also offer a 30-day refund policy for new purchases, so one can explore the full range of features risk-free and decide if it’s the right fit.

Over the past year, we’ve introduced new features, such as custom themes and templates for report standardization, a flexible timeband for precise timeline adjustments, and deeper integrations with tools like Jira. These enhancements have been implemented based on feedback from customers like you and are designed to save time while delivering professional, polished visuals for projects.

As for pricing, we aim to provide a balance of affordability and quality. For example, the Expert Edition—our most advanced plan—costs about $21 per month or just $5 per week. To put it into perspective, this is roughly the price of a fancy coffee per week, yet it saves a minimum of 3 hours each week by simplifying and automating timeline creation. Many of our customers have found that this time-saving capability more than justifies the investment.

We truly value your input, as it helps us refine our offerings and improve the experience for all users. If you’d like assistance navigating the trial or have additional feedback to share, please don’t hesitate to reach out to us at feedback@officetimeline.com. We’re here to help and would love the opportunity to make things right.

Thank you again for taking time to write. We hope to earn back your trust and demonstrate the value Office Timeline can bring to your projects.

Reply from Lucen Software

Updated Jan 22, 2025

Hello Sam,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Office Timeline hasn’t met your expectations.

We’re committed to providing features that bring real value and enhance productivity, as well as maintaining transparency about what each subscription level offers. For a detailed look at the features included in each edition, please feel free to check out the following article: https://support.officetimeline.com/difference-between-office-timeline-add-in-editions

If there are specific features you feel are missing or areas where you believe we can improve, we’d love to hear more details. Your insights are invaluable in helping us grow and better serve our customers.

Please feel free to reach out to our support team at support@officetimeline.com so we can better understand your concerns and explore how we can address them.

Best wishes,
Sebastian Stingu - Head of Marketing

Reply from Lucen Software

Jan 23, 2025

Thank you for sharing your feedback and for rating Office Timeline! We’re thrilled to hear that it has been a valuable tool in saving you time as a project manager.

We appreciate your suggestion regarding Microsoft fonts, specifically Aptos. Ensuring our add-in aligns with your workflow and company standards is important to us. While Aptos isn't currently available in Office Timeline, we’re actively exploring ways to stay updated with the latest font options and make customization even easier for our users.

Your input helps us improve, and we’ll share your feedback with our development team for consideration in future updates. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out!

Thank you again for choosing Office Timeline.

Reply from Lucen Software

Dec 19, 2024

Hi Raymond,

Thank you for sharing your feedback with us!

We understand how important features like predecessors, visual connectors, and critical path indicators are, and we truly appreciate you bringing these to our attention. While I can’t provide a specific timeline for these features just yet, I want to assure you that ongoing updates are planned for the Online version throughout the coming year.

In fact, we’re excited to share that several improvements are already in the works, including layout enhancements, a Google Slides add-in, and Excel refresh/sync functionality. Enhancing the Online edition experience remains a top priority for us, and we’re committed to making continuous progress.

Thank you once again for helping us grow and improve—we genuinely appreciate your support!

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Dec 11, 2024

Hello Anna,

Thank you so much for the kind words! It’s truly wonderful to hear how much you’re enjoying the product and that it’s helping you create those terrific timelines!

We’re thrilled to know our updates and improvements are making a difference for you—it’s feedback like yours that keeps us inspired to keep listening and innovating.

If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out.

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Dec 4, 2024

Hello!
Reading your review feels like Thanksgiving all over again. Our deepest gratitude goes out to you for sticking with our product for 9 (nine) whole years, that's amazing! We hope to be able to help you create beautiful presentations for senior leadership for many more years to come.
Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Nov 27, 2024

Hi Kim,

Thank you so much for the amazing 5-star review!

We're glad to hear that the installation was a breeze and that Office Timeline is making such a positive impact on your ability to create and visualize timelines.

Your feedback truly motivates us to keep pushing forward and delivering even better experiences.

Thanks again for your kind words and for being such an important part of our journey. We really appreciate your support!

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Nov 15, 2024

Hi Jacques,

Thank you so much for sharing your feedback!

We’re delighted to hear that Office Timeline has become such a helpful tool in your workflow. It’s great to know you’re enjoying the flexibility and all the ways you can personalize your timelines. Knowing that the tool is making a difference for you truly means a lot to us!

If there’s anything we can do to enhance your experience or if you have suggestions, please don’t hesitate to reach out. Thanks again for making us a part of your toolbox—we truly appreciate your support!

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Nov 14, 2024

Hi D,

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that the interaction with the tool hasn’t met your expectations; that is certainly not the experience we would like you to have.

Our Expert edition is indeed our top-tier plan and includes all the features we offer, such as dependencies, sub-swimlanes, critical path, custom templates, themes, and more.

I would be grateful if you could share more about your experience with the product, and what felt like it was missing. Your insights are invaluable to us.

If you’re experiencing trouble accessing any of these features or if something isn’t working as expected, please let me know. We’re here to help ensure everything runs smoothly for you.

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Nov 14, 2024

Hello Tony,

Thank you for your valuable feedback and patience with the user management system.

We’re excited to inform you that a new Account-Based Login system is in development, with plans for release next year. As we finalize the details, our primary goal is to enhance transparency and simplify the management of user licenses.

We look forward to sharing more once it’s available!

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Nov 13, 2024

Hi Neil,

Thank you so much for your feedback!

We’re thrilled to hear that Office Timeline has made a positive impact on how you communicate schedules to senior leadership. Your feedback means a lot to us as we continuously strive to improve. We truly appreciate your recommendation!

User suggestions are incredibly valuable, so if any ideas or feedback come to mind, please don’t hesitate to reach out—we’d be happy to hear from you.

Best wishes,
Sebastian Stingu – Head of Marketing

Reply from Lucen Software

Nov 12, 2024

Thank you, Ken, for the great feedback! We're so glad to hear that the flexibility and integration with your project management tools are working well for you.

We truly appreciate the support and will keep working to make Office Timeline even better.

Thanks again, and feel free to reach out if you have any suggestions for us!

Best wishes,
Tina - Customer Success Team

Reply from Lucen Software

Updated Nov 12, 2024

Hi Trevor,

Thank you so much for choosing Office Timeline and for the amazing 5-star review! I'm so glad to hear that the add-in is such a great aid in helping you create project views in PowerPoint.

Your feedback on the format is really helpful, and I’ve shared it with our development team. We always appreciate hearing from our users, as these are crucial for defining our roadmap.

You might be pleased to learn that we’ve recently added more flexibility to the timeband feature, which can display more units, as well as adjust the unit intervals to better fit your needs. This update is part of the latest version, which can be downloaded here: https://www.officetimeline.com/office-timeline/updates .

Thanks again and feel free to reach out if you have any other suggestions!

Best wishes,
Tina - Customer Success Team