LUCIdiVIA Reviews 20

If you own a (Spectra) watermaker and need service or parts, this is the company to contact. The communication with their chief technical officer Manuel Contena went smooth and fast. He'll provide you with all the information you need. The technical support is outstanding and the delivery of spares is quick and efficient.

The business made a personal effort to ensure the shipping information was correct, and followed up to ensure successful delivery of supplies to a marina that was receiving them for me. Excellent service. They clearly care about the customer!

I emailed Lucidivia for the first time as they were recommended to me for Spectra watermaker spares. I had very prompt response from Manuel in perfect English informing me he had the part in stock and could ship it to Greece by FedEx it arrived on time a few days later as promised. I will certainly use this company for all my Spectra spares in the future.

I am very grateful for the valuable advice that saved my summer cruising (watermaker management)

I received from your representative in Italy, Luci di Via, and, in particular, from its Chief Technical Officer, Manuel Contena. Thank you.

My problem started with a salinity probe failure while away from port. I contacted Luci di Via and Manuel, who diagnosed the problem with the probe, walked me through a workaround to keep making water and identified my old (A34) motherboard as an obstacle to repair. He then ordered a new (A40) board and salinity probe to be delivered to my home marina.

Once I arrived back on the boat and was ready to replace the board, Manuel walked me through the process. When I ran into problems - blown fuse, 'confused' operation and other issues - Manuel solicited photos of the wiring, made observations and provided me with wiring diagrams, system protocols and advice on wiring. He answered my, sometimes desperate, questions promptly, positively and thoroughly. Often times after normal working hours or on the weekend.

In the end, we got the job done together and our NP 400 MK II is happily making water again in Sicily.

Thank you, Manuel and Luci di Via. It was a pleasure working with you.

I’ve worked with Lucidivia a few times the past two years while our USA boat is in the Med. I have always been impressed with the attention to my problem and the solutions they offer. Whether it is advice on how to work around a broken LCD screen or ordering a small plumbing part from California and getting it to me in Sardiania they always come through. And of course they have replacement parts, filters & storage solution too. They are a joy to work with.

Manuel is first of all a gentleman. When you add competence and a long track record of problem solving in a variety of fields in the marine world you can start to understand how valuable is to have his telephone in your speed dial.

Manuel and Annalisa were super helpful and friendly.
Emailing back-and-forth went super fast and ordering via email went perfect.
In 4 days I received the goods (this was including weekend).
All-in-all perfect!

Assistenza continua ed efficiente, dovuta alla professionalità e alle evidenti competenze