Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more
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Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more
Company replied
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more
Company replied
Company details
Lucky 247 Casino
Written by the company
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@lucky247.com
- lucky247.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good, could be great.
Very good customer service which is 24/7 -always useful for a night owl like myself- extremely good rewards and bonus system, perhaps the most rewarding casino I've experienced definitely among the smaller casinos, you get the impression they're trying to incur loyalty and thus growth. As that is where the five stars eludes them, their selection of games is limited at present and as a slot player mainly, some of my favourites are absent, left relying on too few options. However there are enough to keep my entertained in the short term, hopeful that this can change in the long term.
Just to add, seeing as everyone is name dropping Jamie, I'll give credit to Darren, very helpful.
Manny
Manny, the agent i communicated with, was extremely helpful and courteous. Keep it up Manny..
Solved what was required with no…
Solved what was required with no hassle. Appreciated :)
I'm happy with the games and chat…
I'm happy with the games and chat experience with Jamie it's great.
friendly chap very helpfull
To respond to the response below
To respond to the response below. Just be aware they ignore emails and close accounts for periods of time without giving a reason. I wouldn’t waste my time writing this review if it wasn’t correct. Avoid at all costs. Oh and who is Lewis?

Reply from Lucky247 Casino
Jamie
The agent, Jamie, was very helpful and polite. He solved my problem quickly. Very pleased with my service
Tried to lift cash
Tried to lift cash, wasnt allowed. So lost it all, only site i know of that asks for a utility bill! Fact is my bank is paperless and my mrs name is on the bills. So i was snookered from the start. Also the deposit limits are different from any other site. They are higher than any other site and they only start from the day you apply it, unlike other sites who apply it from the start of that day/week/month. Games dont work and you speak to someone who says there are no issues, so you just lose the money you used on the game. Shambolic.

Reply from Lucky247 Casino
Belong to a few gambling sites,yours…
Belong to a few gambling sites,yours is the slowest in paying out withdrawals and your variety of games needs to be improved
Gwen is great so helpful thank you!
Absolutely very nice customer service…
Absolutely very nice customer service staff only just joined and had to speak to them and they were very pleasant and very helpful....
Excellent customer service
Excellent customer service, straight and honest and very quick to deal with
Gwen was helpful and friendly and…
Gwen was helpful and friendly and answered my question quickly
Jamie was amazing to chat with
Jamie was amazing to chat with. And helpd me right through the verification process.
This site is fun to play and easy to navigate.
Worth a try
Plenty choice of games here and a straightforward bonus system which doesnt tangle you up! Easy withdrawls and quick to process. Used live chat today and spoke to a lovely man called james who was very quick in sorting out my query.
Speedy and friendly customer service to…
Speedy and friendly customer service to resolve query. thanks rose.
agent Gerard was really helpful and…
agent Gerard was really helpful and solve all of my problems where other agents couldn't. he kept me in lucky247 from leaving and go to other casino.
really happy with the staff on live…
really happy with the staff on live chat, all very helpful. would recommend this site to all
So far so good rose and Gerard very…
So far so good rose and Gerard very helpful in live chat I have won some money so I will report back how quick this takes if it comes quick then I will recommend them them 100%
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