Lucky Creek Casino Reviews 100

TrustScore 1.5 out of 5

1.5

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, frequently encountering issues with withdrawals and receiving their winnings. People also reported negative experiences with the company's website and found the pricing to be a point of concern. While some customers found the customer service to be acceptable, a notable portion of reviewers described it as unhelpful and unresponsive, often providing scripted answers or being difficult to reach. A few other people also expressed significant concerns regarding the company's reliability and the security of their funds.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report that the... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process. Many customers report extensive... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers report negative experiences,... See more

Price

Customers had negative experiences with price, consistently reporting that this casino is a waste of money.... See more

Website

Customers consistently note negative experiences with the website. Many reviewers express regret for not... See more

Based on these reviews

Rated 1 out of 5 stars

Been waiting almost 2 weeks for my withdrawal by bitcoin (their fastest method of paying). My cash out has been “flushed”, now I’m told that whenever finance decides to “process” it, I should get it 5... See more

Rated 1 out of 5 stars

Terrible site! I have won over $900 in the past month. They only sent me $180 for ONE of my winnings. That was for a $200 withdrawal which they charged $20 to wire transfer to my banking institution.... See more

Rated 1 out of 5 stars

I would give it a minus but you have to give 1 star to write a review horrible with cash out or withdrawal they don't tell you it's either Bitcoin or wire transfer. But they except your credit or debi... See more

Rated 1 out of 5 stars

Similar to many here, I would rate 0 if available. waiting for a payout - got the confirmation text - "congratulations on your winnings" told 48 hours to review and 5 days t pay - well been waiting a... See more


Company details

  1. Casino
  2. Online Casino or Bookmaker

Written by the company

Lucky Creek Casino is an online gaming site built around service, trust, and a strong player community. Since launching in 2009, the casino has aimed to create a space where players can enjoy games in a relaxed and secure environment. The site follows a Western theme inspired by classic frontier towns, giving the platform a distinctive character while still keeping gameplay modern and accessible. From the start, Lucky Creek focused on providing a dependable experience for players who enjoy online casino entertainment. Over the years, the platform has welcomed players from different regions and has built a reputation around consistency and reliability. Many players return because they value clear communication, responsive support, and a gaming environment that feels both safe and welcoming. Customer support is a key part of the Lucky Creek experience. The support team is available around the clock to help players with questions about accounts, payments, or gameplay. Players can reach the team through live chat, phone, or email, depending on what works best for them. The goal is simple: make sure that every player receives help quickly and respectfully whenever assistance is needed. Security is another priority at Lucky Creek. The casino uses modern encryption technology to protect personal information and financial transactions. This technology ensures that data shared on the website remains private and secure. In addition, the casino works with established software providers and follows industry standards designed to maintain fairness and transparency in online gaming. Lucky Creek partners with recognized gaming studios such as Betsoft, Rival, and Saucify. These providers develop a wide variety of games, including slots, table games, and video poker. Each game uses certified random number generator technology to ensure fair outcomes. Independent testing and industry compliance standards help maintain the integrity of gameplay across the platform. The casino also focuses on providing a diverse game selection so players can find the type of entertainment they enjoy most. The game library includes traditional slot machines, modern video slots, table games like blackjack and roulette, video poker titles, and live dealer options. This variety allows both experienced players and newcomers to explore different types of games without feeling limited to a single style of play. Mobile accessibility has also become an important part of the Lucky Creek platform. Players can access the casino through mobile browsers or supported mobile applications. The mobile experience is designed to mirror the desktop version, allowing players to navigate games, manage their accounts, and participate in promotions from almost anywhere. Promotions and bonuses are available regularly, but the platform aims to present these offers in a clear and straightforward way. Welcome bonuses, tournaments, and seasonal promotions are introduced throughout the year to keep the experience engaging for returning players. These offers are structured to give players additional opportunities to explore the game library while remaining mindful of responsible gaming practices. Responsible gambling remains an important part of the casino’s philosophy. Lucky Creek encourages players to treat gaming as entertainment rather than a source of income. The platform provides resources and information for players who want to set limits or seek support related to gambling behavior. The casino also supports awareness programs that promote safe gaming habits and provide assistance for those who may need it. Beyond gaming itself, Lucky Creek aims to maintain a sense of community among its players. Communication through customer service, updates, and promotions helps players stay informed about new features and game releases. Many players appreciate the familiar atmosphere created by the Western theme and the consistent style of the platform. Payment methods are another area where Lucky Creek focuses on convenience and reliability. The casino supports several deposit and withdrawal options, allowing players to choose the method that suits them best. The goal is to make transactions straightforward while maintaining strict security standards for every payment processed on the site. Over time, Lucky Creek has grown from a niche platform into a well-known online casino brand. Despite that growth, the focus remains the same: provide a fair, enjoyable gaming environment supported by responsive service and strong security practices. The team continues to update the platform, introduce new games, and improve features that enhance the player experience. Today, Lucky Creek Casino continues to welcome players who enjoy online gaming in a relaxed setting. With its Western inspired theme, diverse game selection, and emphasis on service and security, the platform aims to offer a balanced experience where players can focus on entertainment while knowing that support and safeguards are always in place.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

100 reviews

5-star
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1-star

Replied to 32% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I will definitely play again!

It was quit and easy to deposit, and any issues I had, I was able to resolve with the help of live chat. The operator was very friendly and helpful. I ended up winning quite a bit, and the withdrawal process was fairly easy to navigate, and only took 5 days. J am very impressed with this casino. I don't understand why so many people left bad reviews. My experience was great!

5 April 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Sarah

Thank you so much for your kind review! We’re delighted to hear that you had a smooth experience with deposits, support, and withdrawals.

It’s especially great to know our live chat team was able to assist you — we’ll be sure to share your feedback with them.

We truly appreciate your support and look forward to having you play with us again!

Kind regards,
Lucky Creek Casino Team

Rated 1 out of 5 stars

STAY AWAY! DO NOT DEPOSIT! THEY DON’T PAY! BLACKLISTED EVERYWHERE

THEY DO NOT PAY! THEY WILL STIFF YOU!These Straight up thieving crooks for no reason other than getting out of paying me my legitimate winnings of $2052 snuffed me! My account was legit. My deposits were legit. They just decided they didn’t want to pay me and now they are getting every single law enforcement agency I possibly could find along with a superior court lawsuit shoved right up their shady backsides! They literally manipulated data and that falls under Cyber Financial Crimes.. plus I am certain they are stealing everyone’s winnings to support their human trafficking ring! LuckyCreek dot com was the one that stole from me but they have so many that are all under the same umbrella, such as:
Grand Eagle Casino, Jumbabet Casino, BetBigDollar Casino, Lake Palace Casino, Mandarin Palace Casino, Asia Lotus Casino, Jupiter Club Casino, Black Lotus Casino, Bella Vegas Casino plus more. DO NOT EVER DEPOSIT AT ANY OF THESE SITES!!! THEY WILL NOT PAY YOU.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

they don't pay winnings and have a ridiculous identity verification process

I won on the 19th of March. Today is April 6th and my withdrawl is still marked as a status called FLUSHED. Whatever that means. I keep contacting them and they say my withdrawl has been reviewed an approved. It will be sent in the next batch. they've been telling me this for the past 10 days. This casino is a SCAM!!! Don't waste your time depositing money and going through their ridiculous identity verification process which took forever. Then after identity if verified they still don't send the money

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not do not do not waste your time…

Do not do not do not waste your time and money on this casino. I wish I would have read these reviews prior to playing on their site. I won $1200 and like most people who have review this place….ive been “flushed” for 3 days now and I’ve received emails saying the cashout is confirmed and other emails AFTER that email saying my cashout is still pending. No one knows what they are talking about and they just keep giving excuses as to why they’re not paying out. Terrible casino.
Edit**
They emailed me 6 days ago and said they processed my payment. But still no payment unfortunately.
Update*** (2/7/26) After a week of processing, I finally received the wire transfer Lucky creek sent. I hope everyone that’s waiting on their payments receives their money too. This casino has been frustrating (at best) to deal with. I still would choose another gaming site because a lot of places pay out the same day and don’t beat around the bush as much as this place.

25 March 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Tina

Thank you for taking the time to share your experience.

We’re really sorry to hear about the frustration caused during your withdrawal process - we completely understand how important timely and clear communication is, especially when it comes to payments.

We’re glad to see from your update that your payment was successfully received. That said, we recognize that the delays and mixed messaging you experienced are not the standard we aim to provide.

Your feedback has been shared with our team to help improve both our processing times and communication going forward.

If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

They never pay out

They never pay out! They take your money but when you actually win some there is always something that takes it all away or they say you have several bonuses and when you ask about your winning to keep on playing they say it is ineligible. They are about as corrupt and crooked as I have ever seen

28 March 2026
Unprompted review
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Reply from Lucky Creek Casino

Hi Brenda,

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must feel.

We’d really like the opportunity to look into this for you, but we’re unable to locate your account based on this review. Please reach out to our support team with your details so we can investigate and assist further.

We also want to reassure you that all bonus terms are applied according to set conditions, and we’re happy to clarify these for you.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

If you like being scammed gamble here…

If you like being scammed gamble here the only time you'll ever get ahead or or when when you're not verified as soon as you verify to where you can cash out all gameplay changes it's a scam customer service sucks if you want to lose all your money gamble here where's casino online.

24 March 2026
Unprompted review
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Reply from Lucky Creek Casino

Hi Travis,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised.

We take comments like this seriously, and we’d really like the opportunity to investigate this further for you. Unfortunately, we haven’t been able to locate your account based on the information provided.

Please could you reach out to our support team with your account details so we can look into this and assist you directly?

We can assure you that verification does not impact gameplay outcomes, and all games operate independently and fairly.

We’d appreciate the chance to resolve this for you.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

They are liers!

They are liers!! And scammers do not play there and DO NOT BY ANY CHANCE DEPOSIT MONEY, you will never see a penny of it again , I rate it 0 stars

3 March 2026
Unprompted review
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Reply from Lucky Creek Casino

Hi Julian,

We take all feedback seriously and are sorry to hear about your experience. Please contact our support team with your account details so we can investigate and assist you directly.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

Man I tried this casino last Thursday…

Man I tried this casino last Thursday and won $1900. I’ve cashed it out but it seems to be a lengthy process. I’ve heard a lot of the same things you guys have heard and it sucks because I like their casino but something seems off. IDK man I fear I won’t get my money. My son’s birthday is Sunday and it’s gonna suck if they don’t pay out. I hope they do but I don’t have much hope. If they do I will be sure to come back here and let you guys know……update I only received $1,000 the $900 was never awarded. My advice is don’t use the bonuses and if you do then don’t spend too much because anything over $1,000 they will steal.

17 March 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Michael,

Thank you for your feedback. We understand how important it is to receive your winnings promptly, especially with special occasions like your son’s birthday.

Please be assured that withdrawals are processed according to our procedures, and we encourage you to contact our support team with your account details so we can confirm your payment and assist directly.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

Only paid $180 out of $800

Took over a month and a half to get paid. Got paid $180 of the $800 that I cashed out. First they took $200 away saying it was winnings in free play. Ok...so now it says $600...only got paid $180. No explanation and rude customer service when asked why.

12 March 2026
Unprompted review
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Reply from Lucky Creek Casino

Hi Jazzy One,

Thank you for your feedback. We’re sorry to hear about the delays and confusion with your withdrawal - we understand how frustrating this must have been.

As outlined in our terms, winnings from free play or bonus funds are subject to maximum withdrawal limits. We encourage all players to review these terms before playing.

Since we haven’t received your account details, please reach out to our support team so we can review your case and provide clarification directly.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

Idk if it’s a fraud, but their withdrawal system is unreliable

Same experience as everyone else. I won over $4000 and they claimed part of it was off a bonus so it wasn’t payable. They say they are gonna wire me $1000 at some point, but I am not expecting it to ever happen at this point.

25 February 2026
Unprompted review
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Reply from Lucky Creek Casino

Hi Mr, Biggs,

Thank you for your review. We’re very sorry to hear about the frustration caused during your withdrawal process. We understand how important it is to receive winnings promptly.

As outlined in our terms, there is a maximum withdrawal of $1,000 from bonus winnings. We hope this clarifies why the payment was limited.

Since your review was posted on 10th March, we hope your funds have since been received. If not, please reach out to our support team with your account details so we can investigate and assist you directly.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

I won a lousy $14 on free spins that I…

I won a lousy $14 on free spins that I then had to playthrough over $800 in order to make a withdrawal so I then deposited $20 to try and have a chance at meeting this absurd amount. I then played through the full playthrough and had $627 , when I went to withdraw, it left me with $25 and kept the rest. They stated $25 was the max withdrawal amount because it was "bonus winnings" . Highly recommend staying away from this scam show

21 February 2026
Unprompted review
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Reply from Lucky Creek Casino

Hi Ronald

Thank you for your feedback.

We encourage all players to review bonus terms before playing, and our support team is always happy to clarify any questions regarding bonuses or withdrawal limits.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

Fraud and out business..DO NOT PLAY

Fraud and out business..DO NOT PLAY . I have 3 withdrawals that they not send . I have played these sites for years . Slow yes , but they are not paying. Just one excuse after another. Closed for good . Avoid at all cost.

12 February 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi,

Thank you for sharing your experience. We’re sorry to hear about the delays with your withdrawals and understand your frustration.

If your account is still active or you have any details you can provide, please contact our support team so we can investigate and assist. We take concerns like this very seriously.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

This is a scam from the get-go they…

This is a scam from the get-go they don't pay s*** and they're ridiculous amount of money you have to pay through don't waste your time it sucks

9 February 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Jon
,
We’re sorry to hear about your experience. Please reach out to our support team with your account details so we can look into this and assist you directly.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

Withdrawal process makes it not worth

Withdrawal process makes it not worth playing there. Requested withdrawal January 16, as of today, January 30th, it’s not that I haven’t received my money — my winnings haven’t even been processed. After three days of reaching out for a responsible response in the live chat, I was disconnected and received no further assistance. This is a total and absolute lack of respect, and it seems to be a pattern with all their clients. I am truly disappointed. IT’S BEEN FLUSHED FOR 9 days.

29 January 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Amarilys,

Thank you for sharing your experience. We sincerely apologise for the frustration caused during your withdrawal process and for any issues you encountered with live chat support. We understand how important timely processing and clear communication are.

This is not the standard we aim to provide, and your feedback has been shared with our team to ensure improvements in both our withdrawal process and customer support.

As your review was posted on 30th January, we hope your funds have since been received. If not, please contact our support team with your account details so we can investigate and ensure your withdrawal is processed as a priority.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

FRAUD ALERT

This fraudulent platform will not pay out your winnings, yet they waste no time getting the money from you. They will give scripted reasons and mislead you into thinking your winnings are coming. Well they aren't! Two weeks and still haven't gotten my payout. Avoid this so called casino unless you just like to give your money away.

10 January 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Mike

Thank you for your review, and we’re very sorry to hear about the delay you experienced with your withdrawal - we understand how frustrating this must have been.

As this was some time ago, we’d really appreciate it if you could confirm whether your funds have since been received.

If not, please reach out to our support team with your account details so we can urgently investigate and assist you further.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

I have waited a month and a few days on…

I have waited a month and a few days on my redemption from Lucky Creek. This happened on 12.18.25 In which I got an email stating it was processed. Please send money! This is ridiculous

18 December 2025
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Michelle,

Thank you for your review. We’re very sorry to hear about the delay you experienced with your withdrawal - we completely understand how frustrating this must have been.

As this has been some time, we’d like to urgently confirm whether your funds were eventually received. If not, please contact our support team immediately with your account details so we can investigate and resolve this as a priority.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

Has anyone actually won on this site

Has anyone actually won on this site? Also, it was AK Chin casino and changed to luckycreek overnight. It was also jackpotwheel too. Something fishy about changing domains so frequently. I wonder if anyone else has investigated this. I will not be using any of their sites.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

I definitely wish I could rate this…

I definitely wish I could rate this casino zero stars. Please don't waste money or time. You gamble, trust me it's not gambling if your forsure Lucky creek will not pay out.
They're chat is all poop, they have no intentions of paying you!! Stay away. I've been waiting months for only 180.00$ bitcoin or wire transfer you'll regret it.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Warning they dont post there rules

There just like any other casinos, but they dont post there rules. For one you should never claim a bonus on any site. I see one post stating he won $3000 on the $50 they gave him and they took the $50 plus $20 for wire. Yes he probably did win $3000, but they would never let him cash out that much. You have to play through 60X and they let you cash out 10X the amount on the bonus.so the max he could cash out would be $430! And the free spins they offer are between $0.03-$0.86 depending on how hard the game is. I never use bonuses, but I had to see what they were hiding so I tried and there play through is 20X more then any other site and there free spins are horrible as well. But they refuse to post the rules. They make it sound fantastic and you spend your money and dont know the mistake you have made until after. There withdrawal is just the same as other casinos except they hold your money for 48hrs incase you want to reverse it. That way there hoping you will keep playing. And they offer you bonuses on that withdrawal so you play it. That would be a massive mistake so dont! This company does pay, but it really doesn't pay to play. You can't trust a company that hides there rules. If one does then there so bad you shouldn't play. And im checking to see if there is a law about them not posting the rules of the bonuses so check in later. But if your smart go to (sports and casino) very very trustworthy and puts all rules out. And the money you earn for playing and you use it is only a 10X play through witch is unheard of. And if you use the bonuses and you shouldn't the most they do is 40X. And if your a vip you get your money in 48hrs. And you will have your own personal vip host that will call you if you have a issue

24 December 2025
Unprompted review

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