Never delivered.
I ordered a game via Amazon, the item was never delivered since 29th November 2025.
Amazon says the item is undeliverable, and they do not refund the item. What a waste of money and time.
26 December 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Lucky Duck Games is an international tabletop game publisher best known for industry-leading Digital Hybrid board games such as Chronicles of Crime, Destinies, Kids Chronicles, and Yummy Yummy Monster Tummy.
Contact info
Gen. Bohdana Zielińskiego 11 Street, 30-320, Krakow, Poland
- info@luckyduckgames.com
- luckyduckgames.com
2.9
Average
3 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took my money and never sent a product
Preordered a set of extra items for Flamecraft, they took my money and never sent the items, despite it being months after the original ship date. As far as I can tell, they don't even have a support to contact on their website. Scam company.
Edit:
After my post, the company contacted me for more information and I have now received my products. The fact remains, however, that after I preordered the items, they were delayed several times (which is fine, stuff happens) without any kind of email or anything notifying me. I only found out about the delays by looking at the product page (not even my order information in my account conveyed anything) and after a while I couldn't even find the page on the site anymore, so I couldn't even use that to see if there were further delays. The way you get help is evidently emailing the "info at luckyduckgames dot com" address found at the bottom of the page, but maybe it's just me but that did not at all seem like a customer support email. Products seem good though, as was Flamecraft, so no issues there.
26 May 2024
Unprompted review
Reply from luckyduckgames.com
Dear Justin, we are extremely sorry for inconvenience. We're doing our best to deliver products on time. Could you share more details with our customer service team? info@luckyduckgames.com.
Helpful
I'm into board games and really enjoy their Flamecraft and Kiri Ai ones. I had an issue with one of them and the company were quick to help. It wasn't something that would make the game unplayable but it was a missing player piece nonetheless despite buying it new. They sent a replacement piece via post hassle free so now my game is as it should be. The whole process was quite simple and they were happy to help. Understandably, the mailing service took a little while because they are in Poland and I'm in the UK.
8 August 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.