Excellent choice of foreign football matches to bet on. The problem with “Lucky Mate” is they take FOREVER to pay your winnings. By the time the money pops up in your bank you’d almost forgotten you h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thieves. Awful provider, games are as close to being rigged as you can imagine with absolutely zero RTP compared to other sites. You're freely allowed to deposit but then get barraged with emails aski... See more
Company replied
Look at the reviews before using !! As others have said this "casino" is more than happy to take your money with no verification or anything needed, but in the unlikely chance that you win they will... See more
Company replied
Shouldn't be allowed UKGC licence. In several sittings and losing several hundred pounds, not once was I "up" on what I'd deposited. A £5 spin returning 10p counts as a payout towards their RTP,... See more
Company replied
Company details
About Luckymate
Written by the company
This is LuckyMate's official Trustpilot profile.
LuckyMate was launched in 2025 and offers a dual-vertical platform that combines casino and sportsbook. With a strong focus on transparency, players enjoy fair promotions with no wagering requirements and no caps on winnings. The platform includes a wide variety of games from top providers such as Pragmatic Play, Play’n GO, Novomatic, Evolution, NetEnt, SpinOro, etc., covering everything from slots and scratch cards to live casino and crash games. LuckyMate is fully licensed in the UK and designed specifically for British players, offering a secure and user-friendly experience across both desktop and mobile.
Welcome Package
New players receive 50 Free Spins on Big Bass Splash when they bet £10 on slots.Regular promotions
LuckyMate players benefit from regular offers across both casino and sportsbook. Promotions include seasonal campaigns, leaderboard challenges, custom bonuses, tailor-made promos like Game of the Week and Free Spins Accumulator, and fan-favourites like Pragmatic’s Drops & Wins. Sports fans can also enjoy features such as Bet Builder, ACCA Boost, Bore Draw, Cashout and Early Payout.Visit the Promotions section of the website to view current offers and full terms.
Payment methods
LuckyMate supports fast, trusted and flexible payment methods to make deposits and withdrawals convenient and secure.Accepted payment options include:
Customer support
The support team is on hand to assist with any queries, providing timely help via:
Contact info
United Kingdom
- support@luckymate.co.uk
- luckymate.co.uk
2.0
Poor
121 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I give 4 stars for now has I am waiting…
I give 4 stars for now has I am waiting for my withdraw to process good selection of games and customer service was quick and very friendly had a really nice win and will leave another review when withdrawal is complete to give my overall opinion on the casino and time frame for every thing to complete.
21 November 2025
Unprompted review
Reply from Luckymate
Dear Liam,
Thank you for taking the time to share your most recent experience with us, it is greatly appreciated.
We truly appreciate your patience and are glad to hear you've enjoyed the games and our customer service. We just wanted to check in and make sure everything is going smoothly with your withdrawal. If you need any assistance or have any questions, we're here and happy to help.
Best regards,
The Luckymate Customer Support Team
All good
There are some betting sites out there that are just a scam. But not these. Had nothing but good experiences. Customer service great. Withdrawals 24 hours, a bit longer if you request Withdrawal at the weekend. Lots of markets in sports betting. All good.
21 November 2025
Unprompted review
Reply from Luckymate
Dear Nick,
Thank you for sharing your experience with us!
We're glad to read you enjoyed your gameplay and that our Customer Service team was able to assist when needed!
Best wishes,
The Luckymate Customer Support Team.
I have withdrawn from this account…
I have withdrawn from this account without verification then they asked me to verify for my other withdrawals and I did that now they are saying that need moor or they may cancel my withdrawal if not provided within 5 days but I have done everything. I’m starting to worry this is a scam company and I won’t get my money I rightly won. I will update my review if they pay my money to me!!
UPDATE: Well what can I say after speaking to the customer service team they explained what I needed to do and the fund were put into my account this morning.
When depositing please be aware they will need to verify all accounts you use to deposit and this was explained clearly by customer service so thank you. I will add more stars if I have no further problems.
19 November 2025
Unprompted review
Reply from Luckymate
Dear Jackie,
Thank you for taking the time to share your most recent experience with us, it is very much appreciated.
We're glad to hear our colleagues were able to assist with the necessary verification documents and that your winnings are now delivered to your account. We appreciate your patience while we resolved this. We aim for all players to have a seamless experience, and we are using your feedback to improve our internal processes
Best regards,
The Luckymate Customer Support Team
I have deposited £200 and now look to
I have deposited £200 and now look to
Withdraw £140. All documents have sent but still awaiting for the withdrawal. It’s now been 2 weeks. Does anybody know where I complain to? I’m getting nowhere with luckymate.
Luckymate have resolved the issue on Thxs.
4 November 2025
Unprompted review
Reply from Luckymate
Dear Stuart,
We are very happy to read your updated review and that the issue with your withdrawal is now resolved.
We remain available for any additional questions, so if you need any assistance, don't hesitate to email us from your registered email address at support@luckymate.co.uk with your Trustpilot username. Please title your email 'Trustpilot Contact - Stuart'.
Thank you again for your feedback.
Best regards,
The Luckymate Customer Support Team
Absolutely ridiculous trying to…
Absolutely ridiculous trying to withdraw anything from this website. Not one ever website has ever asked for anything to withdraw such a small amount. £42!!!! This is the process I’d expect if I’d won £40,000. And it’s not standard as they keep spouting as, like I said, no other website has ever asked me for any of this. It’s usually an instant withdrawal paid out in the space of a couple of hours.
Sent the Apple transaction, the passport, the proof of address and they still keep asking for me. Things that seemingly don’t even exist. The Apple Card number only shows the last 4 digits of the card but apparently I need a unique number that isn’t anywhere!!!! Why do you need my bank card when it was deposited using Apple Pay and you’ve got a screenshot of that transaction?
I assume they do this to make it as hard as possible in the hopes you give up and let them keep your money. Terrible website. Will be, as others, reporting it to the relevant authority.
My partner has had to basically send of his dna, why do you need all this for £40?!
13 November 2025
Unprompted review
Reply from Luckymate
Hello Jessica,
Thank you for sharing your concerns, and we are genuinely sorry that the withdrawal and verification process has left you feeling so frustrated — we can completely appreciate how discouraging that must be, especially for a relatively small amount.
We’d like to clarify why you were asked for these documents, as we understand it can feel excessive. As a UK-licensed operator, LuckyMate must follow strict rules set by the UK Gambling Commission, including confirming both the identity of the account holder and the payment method used — even for low-value withdrawals. These checks aren’t linked to the size of the withdrawal but to regulatory requirements aimed at preventing fraud, protecting players, and ensuring funds are paid out to the legitimate account owner.
Apple Pay can sometimes add an extra layer of complexity because it masks card details. When this happens, we can verify the payment method in alternative ways — for example, a bank statement showing the Apple Pay transaction is normally enough. If something we requested wasn’t clear or felt impossible to provide, our team absolutely should guide you on what acceptable alternatives look like.
To be clear, this process is not designed to delay or discourage withdrawals. Once a payment method has been verified, you won’t have to repeat these steps for future withdrawals made to the same method.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Jessica Ring'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team
First withdrawal £1400 in my bank the…
First withdrawal £1400 in my bank the next day but 3 days ago did a withdrawal for 100 pound there wanting a copy of bank card that I sent lots of times still waiting very slow
10 November 2025
Unprompted review
Reply from Luckymate
Hello Claire,
Thank you for leaving a review. We’re pleased to hear your first withdrawal reached you quickly, but we’re sorry that your more recent cash-out has felt slower.
In situations where we request a copy of a payment card, it’s because we must complete mandatory checks set by the UK Gambling Commission before releasing funds. These checks are not intended to delay your withdrawal — they’re simply required to confirm that the payment method belongs to the account holder. Once a card has been successfully verified, we won’t need to ask for the same information again for future withdrawals using that card.
If you’ve already uploaded the documents, our team will process them as soon as possible. If there’s anything missing or if we can speed things up for you, please get in touch with our Support Team at support@luckymate.co.uk. Please title your email 'Trustpilot Contact - Claire Carter'.
Thanks again for your feedback.
Best regards,
The Luckymate Customer Support Team
Scam
Deposited with promo code, didn't get spins, customer service said i didn't use code, will get gambling commission to look into as cannot offer bonuses then not follow up
12 November 2025
Unprompted review
Reply from Luckymate
Dear Rob,
We are pleased to confirm that we successfully resolved this issue following your contact with our support team.
The situation concerning the promotional terms was clarified, and the relevant welcome bonus was credited to your account. You will now be able to unlock it once all bonus conditions are met. We appreciate your patience while we resolved this. We aim for all players to have a seamless experience, and we are using your feedback to improve our internal processes.
Best regards,
The Luckymate Customer Support Team
Thumbs down.
Promotions are very dodgy and they don’t honour them. They gave me three different excuses why they wouldn’t credit spins.
Also, their deposit limits are dodgy. You can keep changing between week and month and it refreshes the limits. Not sure the gambling commission would approve.
And of course - as everyone says, the platform is fragile and is rarely glitch free.
EDIT: isn’t it funny that companies only want to appear to do the right thing when others are watching. They had ample chance to deal with my spins but they chose not to then, so I’m not bothering now.
12 November 2025
Unprompted review
Reply from Luckymate
Dear Shaun,
Thank you for taking the time to leave such detailed feedback. I’m sorry to hear that your experience with LuckyMate hasn’t been positive.
Regarding the promotional spins, our offers always come with specific terms and qualifying criteria, and these need to be met before a bonus can be credited. That said, you absolutely shouldn’t receive conflicting explanations. We apologise if our communication wasn’t clear or consistent. Our support team can always review the account history and confirm whether the offer was eligible to be issued manually - though we understand from your edit that you’re not looking to revisit this, and that’s completely your choice.
About the deposit limit behaviour you described, please note that deposit limits are designed to help players manage their spending safely and must comply with UK Gambling Commission rules. They can be set on a daily, weekly, or monthly basis, and any increase is subject to a 24-hour cool-off period.
We are aware that around the time your review was submitted, some users have encountered occasional glitches or loading problems, which have now been fixed.
If you’d prefer not to reopen your support tickets, that’s entirely understandable, yet if you ever change your mind, we’d be more than happy to take another look at the promotional spins and address the concerns you’ve raised. You're welcome to reach us via live chat or by email at support@luckymate.co.uk
Thank you again for sharing your experience. Feedback like yours is genuinely valuable and helps us continue improving the service.
Best regards,
The Luckymate Customer Support Team
Do massive reviews on site not even…
Do massive reviews on site not even worth the write say away terrible for my views you can see i won nothing on high spins and probly best no money site not well know and never will be
10 November 2025
Unprompted review
Reply from Luckymate
Dear Player,
Thank you for sharing your thoughts. We’re sorry to hear that you didn’t enjoy your time on our site.
We appreciate that it can be frustrating when you don’t see the outcome you expected, especially when playing higher stakes. However, all games on LuckyMate are operated by external game providers and use Random Number Generator (RNG) systems that are independently audited. This ensures every spin is produced at random. Additionally, each game displays its RTP (Return to Player) rate when opened, and these figures are verified under UK Gambling Commission regulations.
Although wins are possible, gambling will always involve risk, and results are never guaranteed. We always encourage players to treat gambling as entertainment rather than a way to make money.
If you would like us to review your account or explain how RNG and RTP work in more detail, our Support Team is here to help via live chat or at support@luckymate.co.uk.
Kind regards,
LuckyMate
Believe the reviews!
Believe the reviews!
Slow loading time/always boots you off a game and logs you out/laborious ID verification process…
Only saving grace is I had a win on my ‘Free Spins’ and closed the account once my win was transferred.
Appalling site, try your luck elsewhere!
7 November 2025
Unprompted review
Reply from Luckymate
Dear Holly,
Thank you for taking the time to share your feedback — we’re sorry to hear that your experience with our platform was not a positive one.
We acknowledge that being logged out or disconnected can be frustrating. Our technical team continually monitors the site to improve loading speed and stability, and we appreciate you highlighting this as it helps us identify where further improvements are needed.
Regarding the verification process: as a UK Gambling Commission–licensed operator, we are legally required to verify player identity and payment methods before authorising any withdrawals. This forms part of mandatory anti–money laundering and player protection regulations, and although it can feel lengthy, it is in place to protect both our players and the security of their accounts.
We’re pleased to hear that your free spins resulted in a win and that your withdrawal was completed, but we’re sorry to learn that overall the experience didn’t meet your expectations.
If you would like us to look into your account history or provide any further assistance, please don’t hesitate to reach out to our Support team via live chat or by emailing support@luckymate.co.uk.
Kind regards,
LuckyMate
Deposited £50 withdrawn £600 at 19:30pm…
Deposited £50 withdrawn £600 at 19:30pm last night and it’s just gone in bank not even 24hr later. All games seemed fine and it was a bonus on temple tumble that paid just over £500.
7 November 2025
Unprompted review
Reply from Luckymate
Dear Nicholas,
Thank you for sharing your experience with us, we appreciate it! We're thrilled to read you enjoyed your gameplay and had a smooth withdrawal!
Best wishes,
LuckyMate
Stay away at all costs
Stay away at all costs, games freeze for example I wagered on roulette on black and numbers on black game froze wager lost even with black number winning. I feel they are a scam company who have cheated me big time
5 November 2025
Unprompted review
Reply from Luckymate
Dear Mark,
Thank you for sharing your experience with us. We’re sorry to hear that you encountered a game freezing issue, and we appreciate how frustrating that must have been.
We want to reassure you that game outcomes cannot be influenced by us in any way. Occasionally, interruptions may happen due to connectivity or device performance, but we’d be happy to look into the exact round you mentioned to give you full transparency. If you can contact our CS team with the BetID, we’ll review it in our system.
Please contact our Support team via live chat or email us at support@luckymate.co.uk
, and we’ll investigate this for you.
Thank you again for raising this with us.
Kind regards,
LuckyMate
Absolutely shocking customer service
Absolutely shocking customer service. Uk users stay away from this website. Trying to withdraw funds from this casino is a joke. Sent verification docs all ok apart from Apple Pay.. keep telling them I cannot send screen shots of the transactions with Apple Pay as it’s been over 5 days and Apple Pay only lists recent transactions. So it’s likely that I will not get this money from them, Robbing ?!??! Site is slow and cuts you off while in play. Deposits are so slow to show in your account. Avoid at all costs
30 October 2025
Unprompted review
Reply from Luckymate
Dear JB,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the difficulties you’ve encountered with our Customer Support and withdrawal process.
As a UKGC-licensed operator, LuckyMate is required to verify both a player’s identity and the payment methods used on their account. This is an important step in preventing fraud and ensuring that withdrawals are sent to the rightful account holder, in line with the relevant UKGC regulations.
Please rest assured that Apple Pay verification can be completed in alternative ways, such as by providing a bank statement in your name that shows the transactions made to Lucky Mate. Our team can assist you in completing this process quickly and securely.
We’d also like to acknowledge that on the afternoon of 29 October, LuckyMate experienced brief technical issues, which caused some deposits to take longer than usual to appear. These were fully resolved within a couple of hours, and the site has been operating normally since.
We apologise for any inconvenience caused and invite you to contact our Customer Support team via live chat or at support@luckymate.co.uk, so we can assist you directly.
Kind regards,
LuckyMate
Last week opened an account with these…
Last week opened an account with these clowns deposited £380 over a week of playing finally won £200 so tried to withdraw funds sent all info required bank statements ,Debit card ,driving licence received another email asking for exactly same info as before !!!! I’m now in contact with Gambling Commission for what it’s worth ! Also just sent an email to Martin Lewis’s website as they have helped before
PLEASE Avoid this site at all costs they even took 2 deposits off me without showing up in my balance .What right do they have asking for 3 months bank statements when I only opened the account a week ago ? They should rebrand themselves as UNLUCKY MATE ! As you’ll never get your withdrawal paid .
30 October 2025
Unprompted review
Reply from Luckymate
Dear Player,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the chance to clarify.
As a UKGC-licensed operator, LuckyMate is required to complete identity and payment-method verification to ensure that withdrawals are sent to the rightful account holder. Occasionally, our team may request documents to be re-submitted if an image is unclear or does not meet regulatory standards, and this is not a delaying tactic, but a compliance requirement under anti-money-laundering and player-protection regulations. Occasionally, if you've submitted the requested documents very recently, an outgoing email from us to you asking for them may be already in our outgoing queue. We haven't been able to identify your account, but if you reach out to our customer service team, they'll be able to assist you.
Regarding your deposits, in principle, is not possible for funds to be taken without an approved transaction. If you believe there are charges that have been duplicated, we would like to again invite you to contact our Customer Service team and provide them with a full, undedited bank statement showing all transactions from the specified period, and we will investigate thoroughly.
We fully respect your right to raise your concerns and are happy to cooperate with any relevant authority to ensure full transparency.
Kind regards,
LuckyMate
This site took two lots of money from…
This site took two lots of money from my account three minuets apart. This site is fraudulent
26 October 2025
Unprompted review
Reply from Luckymate
Dear Christine,
Thank you for sharing your feedback. We understand how concerning it can be to see unexpected transactions on your account, and we’re here to help clarify the situation.
After reviewing your account, we can confirm that only one deposit has been recorded, made using a bank card. It’s not possible for LuckyMate to take more than the amount authorised by the player during a secure transaction.
Our team has already reached out to you by email from support@luckymate.co.uk
so that we can review the specific transactions you’re referring to in more detail. Please reply to that message with any relevant information or screenshots, and we’ll investigate this promptly.
If you believe there are any unapproved transactions on your bank account, we also recommend contacting your bank immediately and, as a precaution, considering a temporary block or replacement of your card.
Kind regards,
LuckyMate
cash out wery struglin me weyt 2…
cash out wery struglin me weyt 2 deys alredy
24 October 2025
Unprompted review
Reply from Luckymate
Dear Patryk,
Thank you for taking the time to share your feedback. We understand how eager players are to receive their withdrawals, and we appreciate your patience.
As outlined in our Terms of Service, withdrawals are processed within two business days. We do not prioritise any withdrawal requests, as we believe in treating all players fairly and processing payments in the order they are received.
We can confirm that your withdrawal has now been processed and will reach you within the timeframes specified on our website, depending on your chosen payment method. If you have any questions or concerns, don't hesitate to contact us.
Kind regards,
LuckyMate
Avoid at all cost absolute scam
Avoid at all cost bank refused my winnings £50 sent back to lucky mate 10 weeks ago supposedly back on my account in 8 days still waiting after sending same documents 10 times
22 August 2025
Unprompted review
Reply from Luckymate
Dear Jordan,
Thank you for getting in touch and sharing your feedback. We’re sorry to hear about the situation you’ve described.
We’ve checked our records but haven’t been able to locate an account matching the details provided here. To allow us to investigate further and assist you directly, please contact our Customer Support team via live chat or by emailing support@luckymate.co.uk
with your registered account information.
Once we have your details, we’ll be happy to review your case and provide a clear update.
Kind regards,
LuckyMate
Shouldn’t have a licence
The site is slow and not very user friendly but I would avoid using it for more serious reasons. Unsure why the gambling commission is giving out licences to companies like this. I deposited £200 and lost it so deposited another £200 so £400 in total no issues. Site asks you to upload your id every time you log on which is annoying. Anyway I won £550 so tried to withdraw the £950 and they blocked it. I had to send them my passport, bank statement, proof of address, pic of my bank card front and back, pic of my Apple Pay card taken from another device. Made me feel very uncomfortable giving all that information away but I had no choice if I wanted my cash back.
24 October 2025
Unprompted review
Reply from Luckymate
Dear Steven,
Thank you for taking the time to share your feedback. We’re sorry to hear that the verification process made you feel uncomfortable, and we appreciate the opportunity to clarify why these checks are required.
As a UKGC-licensed operator, LuckyMate is legally obliged to verify the identity of all customers and the beneficiary of any outgoing payments. This process is not a delaying tactic, nor do we wait until a withdrawal is requested to begin verification. Document requests appear continuusly both via our secure website pop-up and by email, so usually by the time a withdrawal is requested, we have all necessary documents and can proceed with sending the money right away.
Please rest assured that this process is carried out only once per payment method, and as soon as your account and documents are verified, future withdrawals to the same method will not require additional verification.
Your personal data is handled with the utmost care and stored securely in line with GDPR and our Privacy Policy, which you can review here: https://luckymate.co.uk/privacy-policy.
We appreciate your understanding and cooperation with these important compliance measures.
Kind regards,
LuckyMate
The site is good with a large variety…
The site is good with a large variety of games and is easy to use. The issue was the withdrawal of winnings however this was resolved after a number of documents were uploaded onto the site. Initially you need to upload proof of ID (driving licence or similar). Then when you attempt to withdraw you need to upload images of the front and back of the card you used (hiding the 8 middle numbers) but showing the signature etc. Finally a bank statement from the card used to deposit showing a deposit to the site. Once I had done this the funds were in my account within 24Hrs. The downside is that the site didn't contact me telling me to do this I had to email and go onto live chat to find this out.
11 October 2025
Unprompted review
Reply from Luckymate
Dear Peter,
Thank you for taking the time to share your recent experience with us - we truly appreciate your feedback.
We're glad to hear that you enjoyed our variety of games and that your withdrawal was successfully completed within the expected timeframe. We also appreciate your patience during the verification process, and we understand how important clear communication is.
Your comments help us continue improving, especially when it comes to notifying customers about required documents.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help and ensure your experience remains smooth and enjoyable.
Best regards,
The Luckymate Customer Support Team
I joined this site the other…
I joined this site the other day...never received my welcome bonus...there loading games are.very slow..there per centage..pay out is only 15percent...there customers support is non existent..I have closed my account indefinitely...a bunch of thieves and conmen!!! P.s do not join this site
11 October 2025
Unprompted review
Reply from Luckymate
Hello Richard,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with LuckyMate hasn’t met your expectations.
Our welcome bonus requires a promo code to be entered at the time of deposit in order to be activated. In some cases, our Customer Support team can review an account and issue the code manually; however, we understand from your message that you’ve chosen not to continue with your account.
Regarding payouts, the Return to Player (RTP) percentage is displayed for each individual game and can be viewed when the game is opened. Generally, RTP values are above 90% and are verified by independent testing laboratories in line with UK Gambling Commission requirements to ensure fairness and transparency.
We appreciate your feedback and will pass it on to the relevant teams as we continually work to improve our players’ experience.
Kind regards,
LuckyMate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.