Lucky Seven Private Hire Reviews 175

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, speed, and affordability. Many highlight the helpfulness and politeness of the staff, and the efficiency of the app for booking and tracking. People appreciate the quick arrival times and the overall positive experience with drivers. However, some customers also noted issues with drivers, including rudeness, unprofessional conduct, and refusal to complete journeys as requested. There were also occasional complaints about significant delays, app freezing, and concerns regarding items left behind in vehicles.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the politeness and helpfulness of drivers,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the drivers for being friendly,... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the affordability, noting that... See more

Application

People report positive experiences with the app. Customers find the app very easy to use for booking taxis,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the punctuality of drivers, who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

Company replied

Rated 4 out of 5 stars

When running late taxi driver took the short ways around which allowed me and others to make it to our football match on time.

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more


Company details

  1. Taxi service
  2. Minibus taxi service
  3. Transportation service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

175 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

rude drivers ordered taxi last time it…

rude drivers ordered taxi last time it was raining so bad driver wanted to drop me off 3 streets away because it was easy for him to turn around always issue with there taxi drivers some drivers are ok but jot the best recommend uber all the way

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Lucky seven taxis are very affordable…

Lucky seven taxis are very affordable be honest , drivers have good communication skills and have fair pricing options as compared to other companies . The more trips you make the more points you make which is literally fantastic.I surely recommend to everyone .

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Always quicker than other taxi’s and tends to be pretty respectful drivers, always help me when it’s just me and my toddler.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy, convenient & friendly helpful service

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulate with the miles adds up to money off various journeys. Both of the drivers have been really helpful with my elderly mother today, she's chatty like me. I recommend this app and convenience to use.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing taxi App

The taxis always come quickly and all the drivers are friendly and don’t make me feel unsafe, the app is really easy to use to book and the times they give are usually accurate, the book in advance feature is amazing and i use it often to ensure i will get places on time.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Always use lucky seven taxis

Always use lucky 7 and always pleased with my journey. Will continue to use always x

8 October 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Hi,
Thank you for your positive feedback we would however need a booking reference so we can contact you

Rated 5 out of 5 stars

Great experience

Gentle man was really polite and chatty very respectful and helped with my shopping. Great experience. Thank you

22 September 2025
Unprompted review

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