Lucky Seven Private Hire Reviews 176

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, politeness, and helpfulness, often describing them as reliable and efficient. The service is frequently highlighted as fast and dependable, with many appreciating the quick pick-up times and the availability of numerous cars, ensuring minimal waiting. Reviewers also find the prices very affordable and competitive, often noting the good value for money and the loyalty point scheme. The app is easy to navigate and includes a real-time tracker, which many users find convenient. However, some people mentioned issues with drivers, citing rudeness, inappropriate behavior, or refusal to complete journeys as requested. A few other people also felt that the service could be unreliable, experiencing significant delays, missed pickups, or being left in unsafe situations.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting the politeness and helpfulness of... See more

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the drivers for being... See more

Price

People report positive experiences with price, consistently finding the services affordable and cheaper than... See more

Delivery service

Consumers generally report positive experiences with the delivery service, often highlighting punctuality and... See more

Application

Customers had positive experiences with the app, finding it very easy to use for booking taxis and tracking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

Company replied

Rated 4 out of 5 stars

When running late taxi driver took the short ways around which allowed me and others to make it to our football match on time.

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more


Company details

  1. Taxi service
  2. Minibus taxi service
  3. Transportation service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

176 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unpleasant experience

Terrible experience
I prebooked a taxi previous night for 06:45hrs following morning, I start work at 7am. The taxi came at 06:56 hrs and I reported late for work . This is the second time l have been late for work due to lucky seven taxis ignorance. I have had numerous awful experiences with them and have been left assuming they probably discriminate their customers. I will avoid lucky seven from now on.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using Lucky 7 for years

I’ve been using Lucky 7 for years. I always get nice & polite drivers. Hubby & I use them for everything from Hospital appointments, shopping & days/nights out. I use the app, which is very helpful. Especially with the build up of discount through the various journeys. We have a few favourites who we know them & vice versa. I would recommend to other people.

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

My female child used this taxi service and was picked up by a guy called kamaran, this driver was trying to flirt with her and was looking at her inappropriately, he then drove past her female friend from school and he peeped at her and made lewd signs out the window to her. I tried to make a complaint and was told go ahead go to the police and cut me off. Do not let your child or partner anywhere near this company!!!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Used the app on a Sunday to book taxi from Leek road to my home some 5 miles away - useful locator app which gave my precise location and instant confirmation of booking, timing, name of driver and cost. Taxi arrived within 5 minutes which was amazing given that both the Leek road and Victoria road were partially closed due to tarmacking and the traffic was horrendous. My driver was courteous and chatty and although the trip home took considerably longer than it should have done, he did nt charge me any extra to the quoted price. Highly recommend.

11 May 2025
Unprompted review

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