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Lucy in the Sky Reviews 9,048

•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 423 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting the trendy designs and comfortable fit of the clothing. The customer service is consistently described as amazing, with many appreciating the helpful, supportive, and kind staff who respond quickly to inquiries and resolve issues efficiently. People are also very satisfied with the prompt response times, which contribute to a smooth overall experience. However, some people were dissatisfied with certain aspects of their order experience. A few customers mentioned issues with sizing, finding that items did not fit properly despite using sizing guides, or that some dresses were unexpectedly sheer. There were also occasional complaints about the return policy, particularly regarding store credit only, and some customers reported difficulties with shipping, including delayed deliveries or orders that were never received.

What people talk about most

Product

Consumers generally express satisfaction with the products, particularly the dresses, citing them as... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, quick responses,... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick replies and prompt... See more

Quality

Users describe positive interactions with quality. Many customers praise the great quality of the products,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

“My experience with Lucy in the Sky was amazing! The quality of the pieces I ordered was even better than expected, and everything looked exactly like the photos. Shipping was smooth, and I loved how... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service care. We were worried about dealing with online companies. The dresses that came were earlier than excepted. Although one did not ship do to low volume, we received notice imm... See more

Company replied

Rated 5 out of 5 stars

I recently had an issue with a separate vendor who refused to help me with a product issue. How refreshing to work with a vendor like Lucy in the Sky who clearly prioritizes their customers. I needed... See more

Rated 5 out of 5 stars

Leeza D. Was super understanding and helpful. After getting nowhere with the post office about our lost package, Leeza offered two great options to get my daughter her dress in time for a dance. The... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top notch customer service

This was by the best customer service i have received in a long time. The customer service rep was friendly and responded quickly in turn My issue was resolved easily and quickly with absolutely no push back from the company. I will DEFINITELY order from Lucy in the sky again and will refer them to friends and family!!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Leeza D helpful customer service agent

Leeza D. was helpful in resolving my issue with logging into the ap. She responded to my initial question within an hour and also responded to my follow up question quickly. She was courteous and clearly explained steps.

1 December 2025
Unprompted review
Rated 3 out of 5 stars

Took forever to ship

3 December 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Gabriela,

Thanks for reaching out. We're so sorry to hear there was a delay. Please email us at resolution@lucyinthesky.email so that we can further assist you better.

-Kate

Rated 5 out of 5 stars

Great customer service.

Great customer service.

26 December 2024
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Delia,

Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Rated 5 out of 5 stars

Lucy in the sky has great customer service!

Lucy in the sky had great customer service! They responded immediately to let me know they received my message, an within 24 hours, I got an actually reply, just like they said!

30 November 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Quinn,

Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Rated 4 out of 5 stars

My daughter loves their clothes and…

My daughter loves their clothes and they have amazing customer service.

20 November 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi lla,

Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Rated 5 out of 5 stars

Perfect

Perfect. These dresses are well made. We had a photo shoot, each dress resulted in a out of a Vogue magazine portrait.

19 November 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Margaret,

Thanks for reaching out. Wow! Thanks so much for the love!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Rated 5 out of 5 stars

The person who assisted me was very…

The person who assisted me was very helpful and responsive. She was able to resolve my issue.

25 November 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Lynette,

Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Rated 4 out of 5 stars

good reply time and very helpful

good reply time and very helpful. not a big fan of getting store credit instead of an actual money refund but oh well.

24 November 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Sophia,

Thanks for reaching out. We're so glad that our Customer Service Team was able to assist you!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Rated 5 out of 5 stars

lucy in the sky in amazing!

“My experience with Lucy in the Sky was amazing! The quality of the pieces I ordered was even better than expected, and everything looked exactly like the photos. Shipping was smooth, and I loved how quickly I got updates on my order. The fit, style, and overall look of the clothes were perfect. This company is doing a great job with trendy designs, fast service, and reliable quality. I’ll definitely be ordering again!”

28 November 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Therese,

Thanks for reaching out. We're so glad you were so happy with your style!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Rated 5 out of 5 stars

Easy return

We bought an element for our daughter. Sadly, the item wasn’t the right size for her, but we were able to return it easily and without a hassle.

20 November 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Michael,

Thanks for reaching out. Sorry the style didn't work out but glad the return process was easy.

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Rated 5 out of 5 stars

Customer service

It was so nice to ask a question from lucy in the sky and receive a very personalized answer from a customer service individual great customer service highly recommend this brand

13 November 2025
Unprompted review
Lucy in the Sky logo

Reply from Lucy in the Sky

Hi Jahs,

Thanks for reaching out. We're glad that our customer service team was able to assist you!

Please email us at resolution@lucyinthesky.email if anything else.

-Kate

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