Luffandwilkin Reviews 67

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I became a client over 25 years ago, working directly with Mary to let my property, prior to a move overseas. It was the best decision. Throughout those years, as tenants come and go, Mary's profess... See more

Company replied

Rated 5 out of 5 stars

Huge thank you to the team at Luff & Wilkin, who I purchased my home from. From start to finish, they were absolutely fantastic to deal with. The whole team was professional, friendly, and incredib... See more

Company replied

Rated 5 out of 5 stars

Buying and selling a house can be stressful, but Mary from Luff and Wilkin made it an absolute breeze. While our buyers’ solicitor and even our own estate agent were dragging their feet, Mary stepp... See more

Company replied

Rated 5 out of 5 stars

We just wanted to take a moment to express our gratitude for your excellent service over the past three years. We are very happy with the house and truly appreciate your kindness and profession... See more

Company replied

Company details

Written by the company

Luff & Wilkin has become established over the 30 years and is well-known in the industry, building a reputation for providing professional, quality services to Buyers, Sellers, Tenants, and Landlords.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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Rated 5 out of 5 stars

Complete faith in the process with Luff and Wilkin

Luff and Wilkin have sold two properties for me recently, and I let property with Luff Associates for many years. Always professional, knowledgeable, approachable and trustworthy, I wouldn't hesitate to recommend their services. They have gone above and beyond recently and delivered! Special mention to Mary, David, Ann and Tina for their kindness and understanding.

6 January 2025
Unprompted review
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Reply from Luffandwilkin

Thank you so much for your kind words and wonderful feedback! We are thrilled to hear about your positive experiences with us over the years, and it's been our pleasure to assist you with both letting and selling your properties. Your trust and recommendation mean the world to us. Mary, David, Ann and Tina truly appreciate your special mention and are delighted to have been able to support you.
Kind regards,
Luff and Wilkin

Rated 5 out of 5 stars

Complete Satisfaction.

I had my own preconceived ideas of what to expect from a visit of estate/letting agents despite having already heard local talk in their favour.
I was pleasantly surprised and wrong-footed with two utterly professional individuals. Their thoroughness and attention to detail most impressive. In each case, both sales and letting, the list of questions I had ready to launch were beautifully swept away with a comprehensive opening delivery. Many thanks John Adamson

3 January 2025
Unprompted review
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Reply from Luffandwilkin

Thank you for taking the time to share your thoughtful review. We're delighted to hear that we exceeded your expectations and that our team's professionalism, thoroughness and attention to detail stood out to you.

It's wonderful to know that we addressed your questions before you even needed to ask- this is exactly the level of service we strive to deliver. Your kind words mean so much to us and will be shared with the team as a testament to their hard work and dedication.

If there's anything further we can do for you, please don't hesitate to reach out. We look forward to assisting you again in the future.

Kind regards,
Luff and Wilkin

Rated 5 out of 5 stars

What a lovely company

The staff are always helpful, polite and courteous. Luff Watkins as a company acts as a close nit family ran company, with a clear focus to supporting their customers, something hard to see in these times. I would always recommend Luff Wilkins as they show a genuine care to both their clients whether it be a landlord or potential tenants.

15 November 2024
Unprompted review
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Reply from Luffandwilkin

Hello, Thank you so much for taking the time to leave us a review. It was so lovely to hear this in person at the office. Even more lovely that you have taken the time to do this so others can see. We do go above and beyond and wish you so many happy years at your property.
Kind regards,
Luff and Wilkin

Rated 5 out of 5 stars

I have had the pleasure of using Luff….

I have had the pleasure of using Luff for rental accommodation for the past 20 years. Their professionalism and experience in the property market is beyond what I have experienced with any other estate agents. In particular, thank you Dawn for all your help and patience. I could not recommend Luff enough.

6 November 2024
Unprompted review
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Reply from Luffandwilkin

Good afternoon Grant, We are delighted you have taken the time to leave us this review for our team. We pride ourselves in the customer service we provide. Thank you so much for choosing Luff Associates.

Rated 5 out of 5 stars

We very recently used Luff and Wilkin…

We very recently used Luff and Wilkin when we bought our house. Everyone had told us this was going to be the most stressful time of lives. It really wasn't Mary and the team made the whole process stress-free. We were kept in up to date constantly, were allowed to view the property whenever we needed and just in general made the process so easy. Thank you so much!

1 October 2024
Unprompted review
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Reply from Luffandwilkin

Thank you so much for your kind words. We so enjoyed working alongside you both. We really do wish you so many more years of happiness in your new home. Thank you for the chocolates.
Kind regards,
Luff and Wilkin

Rated 5 out of 5 stars

Excellent staff

From the day I did a viewing right thru to presently, each member of staff who I have come in contact with have been nothing but friendly helpful and professional.
Thank you to everyone.

20 September 2024
Unprompted review
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Reply from Luffandwilkin

We are delighted to see that our Luff and Wilkin team have given you such great customer service. Thank you so much for taking the time to leave this review for us.
Many thanks,
Luff and Wilkin

Rated 5 out of 5 stars

Highly recommended

I have just sold a house with Luff and Wilkin. They were very knowledgeable and helpful throughout the process and I highly recommend them. Many thanks to David, Mary and the team.

23 September 2024
Unprompted review
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Reply from Luffandwilkin

Thank you for your kind words, Stuart! We were so honoured you had chosen us to support with the sale of your property. We appreciate the time you have taken to showcase your experience with us. If you ever need anything in the future, feel free to reach out.
Kind regards,
Luff and Wilkin

Rated 5 out of 5 stars

Lovely people to deal with

Lovely people to deal with. Efficient prompt and 1sr class all round service

1 October 2024
Unprompted review
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Reply from Luffandwilkin

Hi Simon,

Thank you so much for your kind words. We are really pleased you are happy with our service. :)

Kind regards,
Luff and Wilkin

Rated 5 out of 5 stars

Laura went the extra mile to arrange…

Laura went the extra mile to arrange the viewing appointment for me checking my availability each time. Very pleasant to talk with. Thank you so much.

25 September 2024
Unprompted review
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Reply from Luffandwilkin

Thank you so much for sharing your experience with us. We pride ourselves at Luff and Wilkin for the customer service we provide. It is so lovely to hear this.
Kind regards,
Luff and Wilkin

Rated 5 out of 5 stars

A message from one of our long term…

A message from one of our long term Landlords…

As a Landlord, I have stayed with Luff Associates for over 20 years. They have always found me good, long term tenants. The team were so helpful at every stage of the lettings process and their advice was exceptional. Thoroughly recommend.
Shan Healey

20 September 2024
Unprompted review
Rated 5 out of 5 stars

We has a great experience with luff…

We has a great experience with luff associates and would recommend their professional, helpfull services.

18 September 2024
Unprompted review
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Reply from Luffandwilkin

Hi Cally. It was our pleasure to support you and your family to finding your new home. We do wish you so many happy memories in there. Thank you so much for taking the time to share your experience.
Many thanks,
Luff and Wilkin

Rated 5 out of 5 stars

Super friendly, helpful and informative

I had a viewing with Luff Associates and am now in the process of renting a flat with them. Tina at the viewing was so helpful and informative, really friendly and knowledgeable. I've been communicating with Charlotte since and she has also been so helpful and quick to respond. Would highly recommend and am happy to be renting via them.

5 September 2024
Unprompted review
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Reply from Luffandwilkin

Thank you Jasmine for such kind words regarding our team. We wish you all the best in your new chapter :)
Many thanks,
Luff and Wilkin

Rated 5 out of 5 stars

Rented the current property for over 30 years

We have rented the current property for over 30 years and, since 2016, it has been managed by Luff Associates. During that time they have always provided a friendly and timely service regarding contract renewals and appliance malfunctions. We are very happy with the service received, thanks very much.

5 August 2024
Unprompted review
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Reply from Luffandwilkin

Thank you so much for your kind words, John. We pride ourselves on being in this business for over 30 years. We are honoured to have long-standing landlords like yourself who entrust us with your property. Thank you again.

Rated 5 out of 5 stars

Wonderful Service

Luff and Wilkin have recently helped me in selling the property of a distant relative.
The expertise and advice given to me throughout the whole process has been exceptional. I would particularly like to mention David, Mary and Ann for all their professionalism in guiding me through the sale. They are all so approachable and friendly. Nothing was ever too much trouble. Thank you so much.
I cannot recommend the company enough.

22 July 2024
Unprompted review
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Reply from Luffandwilkin

Hello Ali,

Thank you very much for the wonderful review. We are delighted that you chose us. It has been great working with you. We wish you the very best of luck. We will miss your cheerful phone calls.
Kindest regards,
Luff and Wilkin

Rated 5 out of 5 stars

We had been in our house for 34 years…

We had been in our house for 34 years but knew we needed to downsize.It was always going to be a daunting task and we were both nervous and apprehensive of all the hoops which lay ahead.However,we need not have worried .We found the perfect bungalow through Luff Wilkin and right at the start we felt we were being ‘nurtured’.They explained everything step by step and informed us every step of the way.Basically they removed the stress on the purchase of the property,and things moved forward without a hitch.We can’t recommend the Sales team enough,they are efficient,competent and caring.

18 July 2024
Unprompted review
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Reply from Luffandwilkin

Good afternoon Bob and Chris,

Thank you ever so much for your kind words.
Thank you again for choosing and trusting us to find your new home. We hope your new home is filled with countless happy memories.

Take care,
Luff and Wilkin

Rated 5 out of 5 stars

Luff & Wilkin helped me in my search…

Luff & Wilkin helped me in my search for a rental property.
They are lovely people, most helpful & approachable.
Thank you & a very special thank you to Charlotte, knowledgeable, kind & sincere in her quest to help me find a suitable property.

25 June 2024
Unprompted review
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Reply from Luffandwilkin

Thank you so much for your kind words, Jean. We are so lucky to have such a wonderful team and value Charlotte with all her qualities.
Many thanks,
Luff and Wilkin

Rated 5 out of 5 stars

Dawm and team always doing a fantastic…

Dawm and team always doing a fantastic customer service.
Thank you so much for your help

26 June 2024
Unprompted review
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Reply from Luffandwilkin

Thank you so much for your kind words. We really are so proud of our team they do an incredible job. Many thanks, Luff and Wilkin

Rated 5 out of 5 stars

Best customer service

Dawn and the team of ladies have been nothing but AMAZING. Arriving in the UK (from SA) was very stressful, but the team assisted me to find our new home (displaying care and understanding) !!! Thank you Dawn, you were amazing and I will highly recommend you and Luffs to anyone!

17 June 2024
Unprompted review
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Reply from Luffandwilkin

It was our pleasure to assist you. We are delighted you chose our services and we thank you again for letting us support you. Kind regards,
Luff and Wilkin

Rated 5 out of 5 stars

Great help!

Great help from Mary (business owner) as usual. Needed swift help from an electrician and that’s exactly what we got from Richard McGill. Brilliant service. Lesley Barnes

6 June 2024
Unprompted review
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Reply from Luffandwilkin

Thank you Lesley for your kind words. We really do appreciate the time you have taken to do this. We are so proud of our team.
Many thanks,
Luff and Wilkin

Rated 5 out of 5 stars

Professional and extremely helpful

After a very nerve racking experience with rogue tenants and unhelpful agents, was reluctant to become a landlord again, however the guidance and professionalism presented by Mary and her team rebuilt my trust and confidence in letting my property. A year has nearly passed since we started communicating and the property has since been relet with a very caring tenant, regular inspections with photographs and clear explanations.

Big THANK YOU.

22 July 2023
Unprompted review
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Reply from Luffandwilkin

Thank you for your kind words. Your review reflected our ethos and values within our business. We appreciate how stressful it is to change agents. We are so delighted we met your expectations. Many thanks, Luff and Wilkin.

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