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Lugg On-Demand Movers Reviews 3,435

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and efficient, making the moving process stress-free and easy. Many highlight the excellent service, noting that the team handles unexpected issues promptly and with good humor, turning potentially stressful situations into smooth experiences. The delivery service is frequently commended for its speed, care with items, and clear communication, with real-time updates keeping customers informed throughout the process. The user experience is often described as straightforward and easy to use, allowing for quick scheduling and efficient handling of tasks. However, some people mentioned issues with pricing transparency, stating they did not receive a breakdown of costs until after the service. A few other people also felt that the company failed to meet scheduled obligations, with one instance of movers arriving with the wrong sized truck and no tools, and another where the company could not schedule a pickup and did not offer an apology or fee reduction.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and efficient.... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the ease of scheduling, even for... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, quick, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the pricing to be reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more

Company replied

Rated 5 out of 5 stars

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a sho... See more

Company replied

Rated 5 out of 5 stars

I’ll admit it: I wasn’t the easiest customer. I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage. Eve... See more

Company replied

Rated 5 out of 5 stars

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so frie... See more

Company replied


Company details

  1. Removals company
  2. Delivery Service
  3. Home Furniture Shop
  4. Removals Service
  5. Storage facility
  6. Transportation service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Helpful movers and quality work, that's exactly the goal! We appreciate you sharing, and we'd love to help with your next move.

Rated 5 out of 5 stars

Professional

Professional, friendly and went the extra mile when he didn’t have to.
Very organized updates from the company made delivery Tim 100% accurate and easy.
From start to finish, it was an excellent experience. Highly recommend.

25 May 2026
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Reply from Lugg On-Demand Movers

Hi Kathy! So glad your Lugg mover was professional, friendly, and went the extra mile, and that Lugg's organized updates kept your delivery time accurate and easy. Thanks for the recommendation, and we look forward to helping again!

Rated 5 out of 5 stars

Julio and Thiago were fast and…

Julio and Thiago were fast and professional - they made it look easy - thank you!

3 June 2026
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Reply from Lugg On-Demand Movers

So glad Lugg movers Julio and Thiago were fast, professional, and made it look easy! Thanks so much for the kind words, and we hope to help you out again soon.

Rated 5 out of 5 stars

Top notch!

I’ll admit it: I wasn’t the easiest customer.

I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage.

Every time I created a new problem, Lugg solved it—promptly, efficiently, and with remarkable good humor.

From customer support to the movers themselves, every person I dealt with was professional, courteous, and genuinely helpful. What could have been a stressful move turned into an easy one.

If you’re looking for a company that handles the unexpected without missing a beat, I can recommend Lugg without hesitation. Five stars, and my sincere thanks to the entire team.The only thing that went wrong was me—and even Lugg managed to handle that.

3 June 2026
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Reply from Lugg On-Demand Movers

What a story, thank you for sharing it! So glad everyone from Lugg support to your Lugg movers could roll with every curveball and turn the unexpected into an easy move. We appreciate the five stars and look forward to helping again anytime.

Rated 5 out of 5 stars

On time and very helpful and courteous

On time and very helpful and courteous. Made the moving of stuff to storage quick and efficient. Would use again!

3 June 2026
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Reply from Lugg On-Demand Movers

Hi Steve! So glad your Lugg movers were on time, courteous, and made your move to storage quick and efficient. Thanks for choosing Lugg, we're here anytime you need us!

Rated 5 out of 5 stars

Easy all around

Easy to schedule, movers were helpful, flexible, and polite, and everything was done carefully

29 May 2026
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Reply from Lugg On-Demand Movers

Easy scheduling plus a careful, polite crew is exactly what we aim for! Thanks for sharing, and we'd love to help with your next move.

Rated 5 out of 5 stars

Worked well for a short, simple job

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a short and relatively simple job. The two luggers were personable, careful, fast, and efficient. They made it look easy even though it was not. Great job!

3 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Frank! So glad booking labor-only with Lugg was straightforward and that your Lugg movers were personable, careful, and fast with that heavy cabinet. Thanks for the great review, and we look forward to helping again!

Rated 5 out of 5 stars

Easy to schedule, awesome results!

Easy to schedule, reasonably priced, and the work was executed flawlessly! I will recommend and use them again.

29 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi John! So glad Lugg was easy to schedule and fairly priced, and that your Lugg movers executed the job flawlessly. Thanks for the recommendation, and we look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Job well done.

29 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad to hear the whole process was quick and easy! Thanks for choosing Lugg, and we're here whenever you need us again.

Rated 5 out of 5 stars

The 2 gentlemen that came were very…

The 2 gentlemen that came were very nice, very respectful and did a good job bringing the sofa in my home. I would use them again.

29 May 2026
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Reply from Lugg On-Demand Movers

Hi Kathy! It's wonderful to hear your Lugg movers were so respectful and took good care getting your sofa inside. We'd love to help you out again anytime.

Rated 5 out of 5 stars

So fast and efficient

So fast and efficient

29 May 2026
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Reply from Lugg On-Demand Movers

Fast and efficient is exactly what we aim for, so glad that's what you got! Thanks for choosing Lugg.

Rated 5 out of 5 stars

Awesome service!!

The guys were great! They worked fast and and were polite and courteous. I will definitely use Lugg again!

28 May 2026
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Reply from Lugg On-Demand Movers

Hi Hilloah! Thrilled to hear your Lugg movers were fast, polite, and courteous. We can't wait to help with your next move!

Rated 5 out of 5 stars

On time

On time, quick efficient and friendly

28 May 2026
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Reply from Lugg On-Demand Movers

Hi Coralie! Love hearing your Lugg movers were on time, efficient, and friendly. Thanks so much for the kind words, and we look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Super responsive

Super responsive, very flexible, got the job done

27 May 2026
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Reply from Lugg On-Demand Movers

Hi Andrew! So glad Lugg could be responsive and flexible while getting everything done for you. Thanks for the great review, and we look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Very efficient

Very efficient, I will use them again

26 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Efficiency is exactly what we aim for, so it is great to hear that came through. Thanks for choosing Lugg, and we would love to help with your next move!

Rated 5 out of 5 stars

Professional

Professional, timely and many updates during the delivery. Friendly and will definitely use Lugg again!

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Lisa! So glad your delivery was professional, timely, and kept you updated the whole way through. We appreciate the kind words and would love to help with your next move!

Rated 5 out of 5 stars

Adrian and Ernesto were great in moving…

Adrian and Ernesto were great in moving the refrigerator, washer & dryer. Super fast, professional, and it they were super nice guys. Thank y'all.

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Jonathan! So glad Lugg movers Adrian and Ernesto handled the refrigerator, washer, and dryer quickly and professionally, and that they were such great guys to work with. Thanks for the kind words, and we look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Friendly

Friendly, courteous and put it right where I needed it.

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad the Lugg movers were friendly and courteous and got everything placed right where you needed it. Thank you for the great review, and we hope to help you out again in the future!

Rated 5 out of 5 stars

They were on time

They were on time, nice guys, and didn't break anything!

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Joe! Great to hear the Lugg movers showed up on time, were a pleasure to work with, and kept everything safe and sound. Thanks for choosing Lugg, and we are here anytime you need us!

Rated 5 out of 5 stars

Our move was flawless

Our move was flawless. Diego and Edgar were amazing — thoughtful, respectful and fast!! Will definitely use Lugg again.

26 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

A flawless move is exactly what we love to hear! Lugg movers Diego and Edgar are the best, and we are so glad they were thoughtful, respectful, and fast for you. We look forward to Lugging for you again soon!

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