Lukas Distribution Reviews 138

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their satisfaction with items like motorcycle accessories and apparel. Many people highlight the excellent delivery service, describing it as quick, prompt, and well-communicated, with orders arriving safely and on time. The ordering process is also frequently commended for being easy and straightforward, and the overall service is often described as fantastic and helpful. However, some customers experienced issues with delivery, including long waits, separate parcels without notification, and a lack of tracking information. A few other people also felt that the quality of some products was not up to standard, mentioning bent tin or faulty bolts, and some noted missing fixing bolts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the great quality... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt dispatch and... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process simple... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great service, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more


Company details

  1. #41 of 47 best companies in Motorcycle shop

Written by the company

Official UK Distributor For BSA Motorcycles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
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2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect solution.

Fast delivery of paddock stand specifically designed for my Goldstar. Very easy to assemble and use. Combined with a front wheel stand it makes the bike dead steady and level and is a doddle to get on and off single handed. And no need to adapt or modify the bike before use.

20 June 2025
Rated 5 out of 5 stars

Good communication and solution to a minor issue

Good communication and although the item I had purchased which was still showing in stock at the time of purchase on the Lucas website, I received an email stating they are currently out of stock until the end of the month (2 weeks away at the time), they offered to sell a slightly marked item at 25% discount to dispatch immediately, which I was very happy to accept, thank you.

18 June 2025
Rated 1 out of 5 stars

I require a vat invoice for my records…

I require a vat invoice for my records , as I am selling the item on, thanks.

4 June 2025
Lukas Distribution logo

Reply from Lukas Distribution

Thank you for your review Arthur, however hopefully we can turn the negative into a positive! Our team supplied a VAT invoice for you back in June.

Rated 5 out of 5 stars

BSA customers service

Dealing with Lucas Distribution has been a trouble free process, always quick to respond to my emails on update of accessories time scale etc.
Cannot fault their customer service. Recommended.

13 May 2025
Rated 1 out of 5 stars

Never again !!!

Still not received part ordered in mid December.
The saga of communications regarding this order you would not believe !!!
I will never use them again.

12 March 2025
Rated 5 out of 5 stars

Arrived on time

Arrived on time, assembled easily per the simple instructions and looked as advertised. Fitted and lifted bike with ease, bike very stable for either working on or storing upright.

4 February 2025

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