Lumen Hosting 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I'm a web developer who has a number of websites hosted, and can honestly say I have no issues in recommending this company. The servers are fast (SSD Based) and are all within the UK. My only cri... See more

Rated 5 out of 5 stars

We have used this company for years without any issues. They are attentive to queries and generally respond very professionally.

Rated 3 out of 5 stars

After some communication issues we received our 100 mugs... 100 printed mugs with 5 colours and excellent reproduction of our artwork - all for £199! You won't get a better price. I'm sure our n... See more

Rated 4 out of 5 stars

I ordered three copies of Microsoft Office for MAC through CityCM as they were the cheapest by quite a way. The only negative was that there was a bit of a delay receiving my order and I was s... See more

Company replied

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Could do better

As a first time user I experienced an excessive amount of security checks, something I have not found with other on-line retailers. Once the product was ordered, it came within the stated time (3-5 working days). However the product description could be improved to make it clear that the software package I purchased has to be downloaded from the CityCM website and that it is not supplied on a DVD unless requested - I am still waiting for my request to be acknowledged and answered.

14 November 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I was very pleased at the excellent service I received from this CityCM Ltd.
When I requested a back up disc as well as the key code (which had been sent to me within days of ordering) I received a really prompt and polite email assuring me that it was not a problem to send a back up disc and that duly arrived in the post 3 days later.
I will be using this company again because of their quick no nonsense approach. Well done and Thank you to all the staff at CityCM Ltd.

14 November 2013
Unprompted review
Rated 5 out of 5 stars

Helpful, Friendly yet Professional Service

This is the second time I have purchased products from CityCM and I would not hesitate to not only use them again but to recommend.

They were helpful and friendly when dealing with my queries and they supplied my products to me with exceptionally quick delivery.

14 November 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Received an email very promptly confirming my purchase of Mac Office Business, I replied to enquire when it would be dispatched, another prompt reply stating that within 30 minutes I would receive a download code and I can confirm it arrived within that time. Very easy to then download from the apple website and CityCM even offered to send me a free copy on dvd which I requested and am waiting for it to arrive.

14 November 2013
Unprompted review
Rated 5 out of 5 stars

Excellent seller

Recieved the product key (office 2010) very soon after purchase. Seller then supplied the back-up CDs free of charge. Good communication, good seller!

14 November 2013
Unprompted review
Rated 4 out of 5 stars

Lowest cost and acceptable service

I ordered three copies of Microsoft Office for MAC through CityCM as they were the cheapest by quite a way.

The only negative was that there was a bit of a delay receiving my order and I was starting to think that it had been lost in the post or something when I got an e-mail from CityCM saying that my products were ready for download. I don't understand why there was such a delay (1 week) in getting them if I could just download them.

Other than that through they are good!

14 November 2013
Unprompted review
Lumen Hosting logo

Reply from Lumen Hosting

Hi Martin,

Thanks for your review, however, I'm sorry to hear that you're somewhat disappointed with the level of service we offer. I will contact you via email to discuss this further.

Best regards,
Gareth

Rated 5 out of 5 stars

Professionalism comes across

When dealing with CityCM the process gave confidence that this is a bona-fide concern and did not have to worry about how genuine the product actually is. It took a while for the requested disk to arrive, but otherwise great service.

11 November 2013
Unprompted review
Rated 5 out of 5 stars

I've never had better customer service!

Whenever I have a question I can contact a man called Gareth and he sorts things out! I was easily able to install Wordpress and after enabling the gzip module, my website recieved a google page speed insights score of 93/100! Pretty permalinks also work nicely from the word go.

On the lowest spec tier, It all cost me around £15 for the entire year, including a free domain name! Seriously good value for money for low-end users.

I was on the 250mb storage tier which suits my needs but after a few months they enlarged it to 500mb.

20 February 2013
Unprompted review
Rated 5 out of 5 stars

Great value domains

We purchase all our domain names from this company and have found them hard to beat, both in terms of prices and the level of service offered.

8 February 2013
Unprompted review
Rated 5 out of 5 stars

No Issues

Excellent service. I have had my website hosted by City Content Management for several months now and have never had any issues and the server has remained stable.

9 November 2012
Unprompted review
Rated 5 out of 5 stars

Very well priced

Very well priced product compared to other hosting companies on the web. Good communication throughout order process and setup was very prompt without any problems. Great service overall! A +++++

7 November 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look