What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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Review summary
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Reviews shaping this summary
4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
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Great info about fabric, perspective, etc. I like the discussion and examples of monochrome outfits, something I would not have tried.
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I worked with a stylist (Velissa). It took a bit of back and forth to get to know each other. She was very patient with me and after I explained myself and my needs better, she was able to create a lo... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lumi Reviews
Dear Sammie!
Thank you for your feedback!
We’re really glad to hear that you enjoyed the process and that the outfit suggestions felt on target. Making stylish dressing easier and more intuitive is exactly what we aim for.
We appreciate you sharing your experience and look forward to continuing to support you.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Katie!
Thank you for your feedback!
We’re so glad to hear that everything feels spot on so far — that’s exactly what we aim for. It’s great to know the guidance is resonating with you and supporting what you need.
We’re excited to keep helping you along your style journey!
Warm regards,
Head of Customer Success
LUMI Team
Quick response and action.
18 April 2026
Reply from Lumi Reviews
Dear Lisa!
Thank you for your kind feedback!
We’re really glad to hear that you experienced a quick response and prompt action from our team — that’s exactly what we aim for.
If there’s ever anything more we can assist you with, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
So far
So far, so good! I am older but i do like to look well in my clothing. i have a special person in my life and i need help.
18 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Joy!
Thank you for your lovely message!
We’re so glad to hear that your experience has been positive so far. Wanting to feel confident and look your best — especially for someone special — is such a wonderful motivation, and we’re really happy to support you with that.
Style has no age, and it’s all about finding what makes you feel good and confident. We’re excited to continue helping you along the way.
Warm regards,
Head of Customer Success
LUMI Team
I always thought I should wear delicate…
I always thought I should wear delicate styles to look feminine. Big difference!
18 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Pat!
Thank you for sharing this — it’s such a great insight!
It’s amazing how shifting perspective can make such a difference. Finding what truly works for you (rather than what we think we should wear) is such an important part of developing personal style.
We’re so glad Lumi could help you discover something new, and we’re excited to keep supporting you on your journey.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Karen!
Thank you for your feedback!
We’re so glad to hear that Lumi is helping you understand balance — that’s such an important part of building outfits that feel right. It’s great to know the guidance is making a difference.
We’re excited to continue supporting you on your style journey!
Warm regards,
Head of Customer Success
LUMI Team
Easy to understand and follow
18 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Tami!
Thank you for your kind feedback!
We’re really glad to hear that you found everything easy to understand and follow — that’s exactly what we aim for. Making styling simple and accessible is a big part of what we do.
If you ever need anything or have questions along the way, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
This is a scam
This is a scam. Even though I cancelled my subscription in nov 2025 I was still charged twice, with $99.99 each time. This is FRAUD!!
18 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Gabriela!
Thank you for your feedback.
We’re sorry to hear about your experience, as this is certainly not the impression we want to leave. We have carefully reviewed our records but were unable to locate any account or transaction matching the details provided in your review.
We take all concerns seriously and would genuinely like to investigate this further and assist you. To help us do so, we kindly ask that you either respond directly via Trustpilot so we can connect with you, or contact us at customer.care@lumi-app.co with any relevant account information (such as the email used to sign up or any transaction details).
In the meantime, we have flagged this review with Trustpilot for verification, as we want to ensure all reviews accurately reflect genuine customer experiences. We look forward to resolving this for you.
Warm regards,
Head of Customer Success
LUMI Team
Super quick and helpful response from…
Super quick and helpful response from customer support
17 April 2026
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for your kind feedback!
We’re delighted to hear that you had a quick and helpful experience with our customer support team.
Providing timely and effective assistance is very important to us, so it’s great to know we met your expectations.
Warm regards,
Head of Customer Success
LUMI Team
Details! Seeing before and after is perfect
I wish there were arrows pointing to key areas
17 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Caryl!
Thank you for your thoughtful feedback!
We’re so glad to hear that you’re enjoying the before-and-after comparisons — it’s great to know that this format is helpful for you. Your suggestion about adding arrows to highlight key areas is a fantastic idea, and it makes a lot of sense in making the insights even clearer and easier to follow.
We’ll be sure to pass this along to our team as we continue improving the experience. Thanks again for sharing your input — it really helps us grow!
Warm regards,
Head of Customer Success
LUMI Team
So far so good
So far so good. Even though I am already doing a lot of that it's nice to know that I'm on the right track
15 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Martin!
Thank you for your feedback!
We’re so glad to hear that your experience has been positive so far. It’s great to know that the guidance aligns with what you’re already doing — sometimes that extra confirmation can make all the difference.
We’re excited to continue supporting you on your style journey!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Jean!
Thank you for your feedback!
We’re glad to hear you found our team responsive — providing timely support is very important to us.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out at customer.care@lumi-app.co.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Maria!
Thank you so much for your kind message — we truly appreciate it.
We’re really glad we could be of service, and it means a lot to know you had a positive experience with us.
If you ever need anything in the future, we’re always here and happy to help at customer.care@lumi-app.co.
Warm regards,
Head of Customer Success
LUMI Team
Immediate positive response.
Immediate positive response.
Best online customer service I've ever experienced!
14 April 2026
Reply from Lumi Reviews
Dear Nancy!
Thank you so much for your kind words — this truly made our day!
We’re thrilled to hear that you had such a positive experience and that our team could support you quickly. Providing fast, helpful, and genuinely caring service is something we strive for every day, so your feedback means a lot to us.
We’re always here whenever you need us and look forward to supporting you again in the future.
Warm regards,
Head of Customer Success
LUMI Team
Great company to do business with
To Whom It may concern,
1st of all let me start off by saying THANK YOU for refunding my money back to me due to unfortunate circumstances due to a change in my employment. This year has been very difficult for those of use working in the Aviation industry. We have been without pay for the 3rd time. However, we must still come to work and provide to our customers the best service we can, making sure customer service and safety is our 1st priority. Thank you for understanding. I appreciate a company that is sensitive to the needs of its customers. I really appreciate it and I look forward to doing business with you soon.
Warm regards,
Greta Marshall
14 April 2026
Reply from Lumi Reviews
Dear Greta!
Thank you so much for your kind and thoughtful message — it truly means a lot to us.
We’re very sorry to hear about the challenges you’ve been facing, especially given how difficult this year has been for those working in the aviation industry. Your dedication to continuing to provide excellent service and prioritize customer safety, even under such circumstances, is incredibly admirable.
We’re glad we could support you during this time, and your appreciation means more than you know. Taking care of our customers and being understanding in moments like these is something we genuinely strive for.
We sincerely look forward to welcoming you back whenever the time feels right for you. Until then, we wish you stability, ease, and all the very best moving forward.
Warm regards,
Head of Customer Success
LUMI Team
I've tried to cancelled my subscription…
I've already cancelled my subscription a year ago, noticed that they tried to take money from my account and contacted them asap (last week).
When I login to my account, it says my account is active, customer service told me that it's not. But it's still active and today they made a new attempt to get money from my account.
I've contacted them AGAIN and hope they solve my problem since the "Cancel subscription" link isn't clickable. Very frustratiing.
8 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Tove!
Thank you for reaching out and sharing your concerns — we’re very sorry for the frustration this situation has caused.
We have carefully double-checked your account details as provided in your Trustpilot review, and we can confirm that your subscription is currently cancelled and no longer active in our system.
We understand how concerning it can be to see attempted payments after cancellation. In some cases, this may be related to timing between banking authorisations and subscription status updates, but your account itself is not active and will not be billed going forward.
We truly appreciate your patience while we resolved this, and we’re sorry again for any confusion or inconvenience caused. If you need anything further, we’re here to help at customer.care@lumi-app.co.
Warm regards,
Head of Customer Success
LUMI Team
Worth doing.
Basic idea was right. Didn’t seem to leave room for a little creativity.
I also indicated I didn’t feel comfortable in sleeveless and several examples showed women in sleeveless tops or sheaths.
12 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Stephanie!
Thank you for your thoughtful feedback—we really appreciate you sharing this.
We’re glad to hear the overall direction felt right, though we understand your concern about wanting more creativity and variety in your style. Feeling inspired and not limited is so important when building a wardrobe.
We’re also sorry to hear that some of the recommendations didn’t fully respect your preference around sleeveless styles. That kind of detail absolutely matters, and your comfort should always come first.
Your feedback is very valuable, and it helps us continue improving the experience to better reflect individual preferences and personal expression.
Warm regards,
Head of Customer Success
LUMI Team
Sylvia was awesome
Sylvia was awesome. Very knowledgeable and patient and helped me find my color palette and ideal style. I look forward to hearing her styling ideas as she becomes familiar with my wardrobe!
13 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Kimberly!
Thank you so much for your kind words 😊
We’re delighted to hear that Sylvia made such a positive impression! Her knowledge and patience really shine through, and it’s wonderful that she could help you discover your color palette and ideal style.
It’s exciting that this is just the beginning—getting to know your wardrobe over time will only make her recommendations even more personalized. We’re sure you’ll continue to enjoy the journey together ✨
Warm regards,
Head of Customer Success
LUMI Team
Packing with what you already own
Learning to combine articles of clothing in my closet to make travel smarter is a must for me. We travel the world and I always end up wishing I had packed more efficiently. These articles are a home-run for my needs.
13 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Cathy!
Thank you so much for sharing this 😊
It’s great to hear that the guidance is helping you make the most of what you already own—especially when it comes to travel. Learning how to combine pieces efficiently can make such a difference, from lighter packing to having outfits that just work wherever you go.
We’re really glad the articles are hitting the mark for your needs, and we hope they continue to make your travels smoother and more enjoyable ✈️✨
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Lynn!
That’s wonderful to hear 😊
Capsule building is such a great way to simplify your wardrobe while still keeping it stylish and flexible. It helps you focus on pieces that work well together, so you can create more outfits with less effort and less clutter.
We’re glad the concept resonates with you—once it starts coming together, it often makes getting dressed feel much more intentional and easy.
Warm regards,
Head of Customer Success
LUMI Team
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