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Lumibear is an online boutique toy store. We are offering high-quality toys that keep children inspired, no matter which age.
75 South Creek Road, 2099, Cromer, Australia
I received my order very quickly. The store kept me up to date, letting me know they’d received my order and when my order had been posted. I purchased some Maileg items that were beautifully packaged. What a wonderful business! Will definitely buy from again
⭐️⭐️⭐️⭐️⭐️
Great experience buying my Maileg mice! They arrived quickly and were beautifully wrapped. Excellent quality — highly recommend this company!
Such beautiful products, beautifully packaged and arrived in really good time! Highly recommend.
When I received my order, it was beautifully wrapped, and I received a lovely thoughtful card from the person who packed the parcel for me. I really appreciate the thoughtful touch
Great to deal with. Prompt, professional helpful and friendly. Importantly, I managed to find a replacement bunny just incase the current one is lost. Our grandchild absolutely loves her bunny …so we bought a back up:)
Reply from Lumibear
We're so happy to hear we could help reunite your grandchild with their beloved bunny (and provide peace of mind with the backup!) Thank you for the kind words!
I purchased three beautiful Maileg pieces. Upon arrival, one item was slightly damaged. Nathalie was tremendously helpful and made the process of replacing the item so seem less.
I will certainly shop with Lumibear again!
Reply from Lumibear
Hi Lauren,
Thank you so much for your kind review and for letting us know about your experience with Lumibear. We're so happy to hear that you loved the beautiful Maileg pieces you purchased, and happy that we were able to help you out with a replacement piece.
We look forward to seeing you back at Lumibear.
Quick delivery of beautiful quality product. Lovely hand written note 💛
Reply from Lumibear
Hi Candice, thank you for your wonderful review :)
Reply from Lumibear
Dear Sue,
Sorry to hear that there's been a delay in receiving your parcel.
We received your order on Friday 24 November, and it was promptly processed and shipped on Monday 27 November. You should have received a tracking number once we processed your order.
Your parcel was picked up by Australia Post on Tuesday 28 November and delivered on Friday 8 December, which is shortly after you left this review.
We agree with you that it has taken Australia Post a long time to deliver your parcel. Unfortunately, as with any online business, we rely on third-party carriers for the timely delivery of the parcels. We have experienced very few delays with them in the past, but it does happen from time to time that it takes them longer than expected to deliver the parcel. It looks like yours has been stuck in the Sunshine West facility for about a week.
We did wish that you would have contacted us first, as we are a small family business and typically go the extra mile for our customers. We could have investigated and explained the matter, and let you know that you could expect your parcel shortly.
After you left this review we reached out to you twice to address your concerns, but unfortunately, we have not received a response on either of our messages. I assume you have received your parcel and that you are enjoying the Maileg items that you ordered, as they sure are beautiful!
Sincerely,
Lumibear
Website was great. Service was personal and very efficient. Products were fantastic and securely packaged. I would highly recommend anyone to our purchase from this family business!
Reply from Lumibear
Hi Ingrid,
We truly appreciate your kind words and your support of our family business. We hope you'll continue to shop with us in the future!
Delivery was packaged nicely. I would have appreciated more notice of expected dispatch and delivery though.
Reply from Lumibear
Dear Wendy,
Thank you for taking the time to leave us a review. We're glad to hear that you were happy with the packaging of your order. We take pride in ensuring that our products are well-protected during shipping.
We understand your feedback regarding the communication of dispatch and delivery times. As a small family business, we are still working on streamlining our processes to provide more timely updates to our customers. We are currently depending on Australia Post to improve our delivery times, and we will continue to make every effort to get your orders to you as quickly as possible.
We appreciate your patience and understanding as we continue to grow our business. We hope you will continue to shop with us in the future.
Thank you again for your feedback.
Sincerely,
Nathalie
Postage was fast, toys were carefully and thoughtfully packed with a little gift bag and hand written card. The personal touch was very appreciated.
Reply from Lumibear
Dear Nicole,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you were happy with our postage speed, thoughtful packaging, and personal touches. We put a lot of love and care into every order we send out, and we're so glad you appreciate it.
Your kind words mean the world to us as a small family business. We strive to provide our customers with the best possible experience, and your feedback lets us know that we're on the right track.
Thank you again for your support. We hope to have the pleasure of serving you again soon!
Sincerely,
Nathalie
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