It was faster shipping than I expected! The packaging was so good and the items came in perfect condition! I couldn't ask for better service. I did have some trouble tracking my package but that was r... See more
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See what reviewers are saying
I’d just like to give LumiBeauty a 5/5 stars (I’d give a 10 if I could). Their shipping was fast, they have quick responding customer service and the best of all THEIR PRODUCTS ARE SEALED!!! Finding o... See more
Company replied
I’m extremely disappointed with the ponytail. In the photo it looks about four times the volume of the product I received… I have a lot of hair so it looks ridiculous. The texture is not kinky at... See more
Company replied
This is my second time ordering from Lumi Beauty as they seem to be the only online store that stocks the wider range of a Mizani hair care products. The entire process has been seamless with quick de... See more
Company replied
Company details
Written by the company
umibeauty est la boutique en ligne dédiée aux soins capillaires et cosmétiques professionnels. Découvrez une sélection de produits innovants, vegan et performants : shampoings, masques réparateurs, lissages brésiliens, soins hydratants et sérums pour tous types de cheveux et de peaux. Notre mission est de révéler votre beauté naturelle grâce à des formules efficaces, respectueuses et adaptées à vos besoins. Lumibeauty, l’expert beauté en ligne.
Contact info
Rue de Visé 148, 4020, LIEGE, Belgium
- +32499505777
- client@lumibeauty.com
- lumibeauty.com
4.2
Great
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My products arrived in good time
My products arrived in good time, safely wrapped in the box! Very impressed with the care taken
28 September 2023
Reply from lumibeauty
Dear Madam,
a big thank you for your comment that makes us happy
we do our utmost for our customers
to soon on lumibeauty
cordially michael
Super rapide à l’expedition
Rapide et pro. Emballage impeccable
Catalogue conséquent.
18 September 2023
Reply from lumibeauty
Bonjour madame,
merci à vous pour votre commentaire positif
nous faisons le maximum pour que tous soit parfait
Si Le temps vous le permet, nous vous remercions de bien vouloir partager votre expérience au sein de notre communauté sur Google dont le lien est ci-dessous : https://g.page/r/CQ_dL727LuyxEB0/review
à bientôt sur Lumibeauty
bien cordialement Michaël
The picture of the product anounced in…
The picture of the product anounced in Your page doesnt match with the product that came.
The costumer suport is not working properly...
I asked if it was possible to correct the situation, didnt get an answer.
11 September 2023
Reply from lumibeauty
Good morning, sir
first of all thank you for your order with us
regarding the answer, it’s normal, we are closed on weekends
concerning your order the product is the good as written in the description
please correct your note
cordially Michael
The company was great 👍 delivery this…
The company was great 👍 delivery this time was quick..products came good
4 September 2023
Reply from lumibeauty
Hello,
ah super thank you for your positive feedback
it gives us great pleasure
to soon on lumibeauty
cordially michael
20 minutes after I did the order
20 minutes after I did the order, it was already packed. And in 4 days my order was already here in Finland. The box was little damaged on the way here but the order was packaged so well that there was nothing damaged about it.
6 September 2023
Reply from lumibeauty
hello,
a big thank you to you for your positive feedback
we do our utmost to ensure that the products are safe during transport
to soon on lumibeauty
cordially michael
professional service
12 September 2023
Reply from lumibeauty
hello sir
thank you for your positive feedback
to soon on lumibeauty
cordially michael
Ordered on 6th July and a paid extra…
Ordered on 6th July and a paid extra for delivery and still not receive my item
6 July 2023
Unprompted review
Reply from lumibeauty
Good morning,
could you give us your order number because I don’t see your name in our database
so that I can do what is necessary
best regards michael
Product arrived safely in good condition
Product arrived safely in good packaging but delivery was delayed and tracking wasn’t very helpful
6 June 2023
Reply from lumibeauty
Good morning,
thank you for your feedback
some packages may take a little longer
I hope you’re still satisfied
best regards michael
Happy
Package came in time, it was well packed no leaking. I got extra asessories which I was very pleased. Thank you Lumibeauty!
6 June 2023
Reply from lumibeauty
Dear Ms.,
a big thank you for your positive comment
soon on lumibeauty
best regards michael
Reply from lumibeauty
Hello,
Thank you for your message and your positive feedback!
See you soon on Lumibeauty.com.
Anabelle
absolutely superb service
Absolutely superb service
Faultless and seamless transaction from start to finish
Rapid delivery to the UK (two days )
Excellent price
Excellent customer service and communications
It is a shame that not all companies work in the same manner that Lumibeauty does
*******HIGHLY RECOMMENDED*****
23 May 2023
Unprompted review
Reply from lumibeauty
Hello,
Thank you very much for your positive feedback. Indeed, we strive to ensure that our customers are satisfied with our services.
See you soon on Lumibeauty.com.
Anabelle
I order one makari naturally crotonic…
I order one makari naturally crotonic extreme body lotion and 3 makari Lightening serum but to my greatest surprise I receive one makari Lightening serum
30 April 2023
Reply from lumibeauty
Dear Ms.,
as said by email indeed it is a preparation error and we are really sorry
we send you this day the 2 missing
with apologies for this inconvenience
do not hesitate to come and modify if you wish your notice at reception
best regards michael
Reply from lumibeauty
Good morning,
a big thank you to you for your positive comment
soon on lumibeauty
best regards michael
It was faster shipping than I expected
It was faster shipping than I expected! The packaging was so good and the items came in perfect condition! I couldn't ask for better service. I did have some trouble tracking my package but that was resolved soon enough by contacting customer service. Would 100% buy from here again! Thanks so much.
14 April 2023
Reply from lumibeauty
Good morning,
a big thank you for your feedback on your experience
we do our utmost for our customers
soon on lumibeauty
best regards michael
This is my second time buying buying…
This is my second time buying Affirm relaxer. I had no problems with my order, and received it within a few days. Great service!
21 March 2023
Reply from lumibeauty
Good morning,
thank you for your positive feedback
best regards michael
Quick shipping and delivery.
16 March 2023
Reply from lumibeauty
Good morning,
thank you for your positive feedback
best regards michael
Fast delivery and genuine account
Fast delivery and genuine account. And responsive to my queries.
16 March 2023
Reply from lumibeauty
Dear Ms.,
thank you for your positive feedback
soon on lumibeauty
best regards michael
It was easy and fast delivery.
19 March 2023
Reply from lumibeauty
Hello
a big thank you to you
best regards michael
Articles conforment à la description et…
Articles conforment à la description et bien emballés. Expédition rapide, je recommande.
1 March 2023
Reply from lumibeauty
Bonjour madame,
merci beaucoup pour votre retour positif et votre confiance
bien cordialement Michaël
Good communication 👍👍👍👍👍
27 February 2023
Reply from lumibeauty
Good morning,
thank you for your order with us and your positive comment
best regards michael
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