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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the hair products to be of good quality, soft, and true to color and length as advertised. Several people appreciated the quick delivery and excellent customer service, noting prompt responses and helpful assistance. Some also highlighted the natural look and fullness of the wigs. However, some people were dissatisfied with the product quality, stating that items did not look like the pictures, felt synthetic, or had issues with shedding and matting. There were also complaints about long delivery times, incorrect orders, and unresponsive customer service when trying to resolve issues or process returns. A few customers also mentioned receiving products with unpleasant smells or incorrect lengths.

What people talk about most

Product

Consumers have mixed feelings about the product quality. Many praise the hair for being soft,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the hair for being soft, not... See more

Order

Customers had ambiguous experiences with order. While some reviewers expressed satisfaction, praising timely... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise the excellent and... See more

Based on these reviews

Rated 3 out of 5 stars

Because it’s going on 2 weeks an have not got my item. But the communication has been great with proving updates

Rated 3 out of 5 stars

This is the second wig that I have purchased through your company. They are not good quality, they wear terribly do not look like the pictures of what I thought I was buying. I would not recommend thi... See more

Rated 3 out of 5 stars

Delivery was way too long. But the hair is nice. Not Remy but ok. it did not smell but it also is not soft. I had to add a little oil to give it a little life. The color is not #4 brown it is more... See more

Company replied

Rated 4 out of 5 stars

The wig smell reminds me of tuna, and the density of the wig is not as thick as I thought it would be. I’m still inspecting the weave stitching. I wish that there was a faster shipping option. On a po... See more


Company details

  1. Hair extensions supplier
  2. Hair product shop
  3. Wig shop

Written by the company

LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.


Contact info

3.0

Average

TrustScore 3 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

The wig from this company is really…

The wig from this company is really good quality and looks very natural. The hair is soft, doesn’t tangle easily, and has a nice shine. It was easy to install and fit comfortably on my head. I also like how the wig kept its style even after wearing it for a long time. The lace blended well with my skin, making it look realistic. I’m very happy with this wig and would definitely recommend this company to others.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING HAIR

Shipping was super fast. Great customer service!! I LOVE this store. Great quality hair. Never disappoints.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Okayyyy this hair is EVERYTHING 😍 The…

Okayyyy this hair is EVERYTHING 😍 The lace melted flawlessly, it’s unbelievably soft, zero shedding, and I’ve been getting compliments nonstop! I had to come back and drop this 5-star review because baby… she did NOT disappoint — she exceeded every expectation 💁🏽‍♀️✨

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Please please Do NOT buy any hair products

Please, I employ you, do not buy any hair products from this company. They have false advertising and they do not have a return policy. I needed to return items which were horrible, I put them back in the package immediately. When I reach out to Lumiere to get return instructions, they gave me the run around and then said they would only refund me $45 after I had paid over $150 for the products. They wanted me pay to ship the products back to them and then receive less than 1/3 of what I paid for the products. I would never buy hair products from them. The quality is poor, hard and harsh hair.

20 March 2026
Unprompted review
Lumierehairs logo

Reply from Lumierehairs

Hello,

We’re truly sorry for the frustration this situation has caused.

Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.

I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please ensure the hair was not washed or worn. Please check your inbox or spam folder if there was any messages.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Warm regards,
Lumiere Hair Customer Support Team

Rated 5 out of 5 stars

TRIED A BRAND THAT I KNEW NOTHING ABOUT…

TRIED A BRAND THAT I KNEW NOTHING ABOUT — HAD NOT EVEN READ REVIEWS! PANICKED ABOUT IT ARRIVING WHEN I NEEDED IT & EVERYTHING WIRKED OUT! GREAT PRODUCT QUALITY! COLOR LOOKED JUST LIKE PICTURE! & ARRIVED IN 6 BUSINESS DAYS FROM ORDERING — COMING FROM OVERSEAS!! A+++

17 March 2026
Unprompted review
Rated 1 out of 5 stars

This hair is not human i paid 416 for 3…

This hair is not human i paid 416 for 3 bundles of 38 kinky curly this is shedding matting up n everything 😡😡😡im pissed

4 March 2026
Unprompted review
Lumierehairs logo

Reply from Lumierehairs

Hello,
We’re truly sorry for the frustration this situation has caused.

Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.

I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Warm regards,
Lumiere Hair Customer Support Team

Rated 1 out of 5 stars

Scam Company. NO Delivery. NO Refund

I'm Maddie Uperson: and will never order form this Scam company, never received order nor refund. AVOID THIS FAKE CO. BUY SOMEWHERE ELSE

6 March 2026
Unprompted review
Lumierehairs logo

Reply from Lumierehairs

Hello,

We’re truly sorry for the slow response and for the frustration this situation has caused.

Usually the shipping takes a few days to arrive, the delivery was delayed due to flight reason late recently. We had to contact the shipping carrier to make a claim with your package. If you added shipping protection to your order when you placed with, please check if there was an email as to the order inbox or spam folder, and make a claim to insurance company for a refund.

Please contact our after-sale support team if necessary, we help you fix it out well

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Warm regards,
Lumiere Hair Customer Support Team

Rated 1 out of 5 stars

I ordered 1 wig on 2/13/26 and have yet…

I ordered 1 wig on 2/13/26 and have yet to receive it. I have sent several emails and still nothing. Also was told through an email that I would get $10 back but it is not even showing up on my account.

I am going to let others know not to buy anything from your company. And I am going to also have Award Winning Investigative Reporter, know how you take money from consumers.

Today (3/6/26) I received what I thought was the wig I ordered. What I actually got was the opposite. It is not the same and it is not human hair. It is nothing like the photo. I am beyond upset. And it came from CHINA not the US warehouse.BEWARE!!!

I copied /paste the lies. 3/31/26- These people are crooks!!!! This is the reply about US warehouse below.

Hi, I hope all is well. Because our US warehouse is ruined due to attacked by someone. We have the china return warehouse now.
Please not worry, you will get the full refund as long as mail it back by following the instructions, especially write value less than 20 USD. Thnak you.
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发送时间:2026年3月12日(周四) 07:39
收件人:
抄 送:
主 题:Re: #84475

2 March 2026
Unprompted review
Lumierehairs logo

Reply from Lumierehairs

Hello,

We’re truly sorry for the frustration this situation has caused.

Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.

I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Warm regards,
Lumiere Hair Customer Support Team

Rated 4 out of 5 stars

Don’t like

Don’t like! Don’t have side part!! Only a little bit of lace on top front? Small little piece in top!! Info is different! Not worth $100

17 February 2026
Unprompted review
Rated 5 out of 5 stars

My Experience with Lumiere Hair was…

My Experience with Lumiere Hair was great. I received my hair bundles on time packed very well. I had the bundles installed.and my hair looks great. I am very satisfied with Lumiere Hair products and will cuntinue to purchase from Lumiere Hair.

6 February 2026
Unprompted review

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