Great communication! I always knew what was going on with my order and shipping. They have a lot of support representatives who personally reach out to make sure everything is clear. I really apprecia... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Picking the right company for GLP 1 ‘s is hard. My experience with LumiMeds has been very positive. Questions are answered via chat or a phone call. NIkki from admin will always get back to me the sam... See more
Company replied
I just started my GLP-1 journey and after some extensive research, I decided on this company. I am so glad that I did. Every agent I have had contact with has been extremely supportive and helpful. I... See more
I started with Lumimeds in October and they have made everything so easy.Quetions answered quickly and different people have have other issues. No matter what they are capable of handling each situati... See more
Company replied
Company details
Written by the company
Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
Contact info
United States
- 4159680890
- help@lumimeds.com
- lumimeds.com
4.6
Excellent
647 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping
Fast shipping. I received my order just three days after payment! The entire process was incredibly easy and smooth, exactly how it should be.
And the customer service? Amazing. Cara was so kind, helpful, and responsive throughout the whole experience.
I truly recommend LumiMeds if you’re looking for a reliable and seamless way to get your medications.
16 April 2026
Reply from LumiMeds
Thank you for such a wonderful review! 💖 We believe getting your medication should be the easiest part of your health journey. We’ll be sure to give Cara a special shout-out for her amazing support. We're honored to be your provider! ✨
Tim was Awesome!!!! Tim was very patient and helping me get…
Tim was very patient and helping me get my order straight if ever having to need help again I would want him to be the one that helped me.
17 April 2026
Reply from LumiMeds
That is so wonderful to hear! 💖 We’re thrilled that Tim could help get everything straightened out for you. We’ll make sure he knows he’s your 'go-to' person—he’ll be so happy to hear he made such a positive impact, Lisa! ✨
AMAZING
AMAZING! I have been with Lumimeds for several months. I’m losing weight and feel great. I had a recent concern and Jay jumped in and got it taken care of for me. He is wonderful with top notch customer service skills. HIGHLY RECOMMEND! I am so very happy 😃.❣️❣️❣️
16 April 2026
Unprompted review
Reply from LumiMeds
AMAZING results for an amazing patient! 🌟 Jay is a superstar for a reason, and we’re thrilled he could help you out. Thanks for the recommendation! ❣️
Giving their best to customers
Continued contact and discussion to help with all of my concerns…appreciate the extra effort given to get me the choices that I needed guidance with.
16 April 2026
Reply from LumiMeds
Continuous support is at the heart of what we do! 🌟 We’re thrilled that our discussions helped clear up your concerns and get you on the right track. Thank you for the kind words! ✨
They were very helpful helping me get…
They were very helpful helping me get back online and ordered 3 months worth and received it within 3 days
13 April 2026
Reply from LumiMeds
We love hearing that we could help you navigate the process and get your order delivered so quickly! 💖 Thank you for trusting us with your three-month supply. We’re here for you every step of the way, Sue! ✨
Was very knowledgeable to help me with…
Was very knowledgeable to help me with my situation resolved a very quickly and very pleasant to deal with
16 April 2026
Reply from LumiMeds
A quick resolution and a pleasant experience is what we love to hear! 🌟 Thank you for sharing your feedback, Donna. We’re so happy we could help you get everything sorted out! ✨
INSANE SHIPPING SPEED
Placed my order yesterday morning 4/15/26 at 9:30am PST. My NAD+ was just delivered 9:59am. You can't get any better than that!
16 April 2026
Unprompted review
Reply from LumiMeds
Now that’s what we call 'Lumi-speed!' 🚚💨 We’re so happy to hear about your 24-hour delivery. Thanks for the incredible feedback, and thank you for choosing us, James! ✨
I had an excellent experience with…
I had an excellent experience with LumiMeds from start to finish. The ordering process was simple and straightforward, which made everything hassle-free.
What really stood out was their customer service, within 30 minutes of placing my order, a representative personally called to follow up. That level of attention is rare and definitely appreciated.
I was also able to quickly coordinate with the physician to get my prescription approved without any delays. From there, everything moved incredibly fast. My NAD+ order was processed, shipped, and I received a tracking number all within about 6 hours.
Overall, the service was fast, efficient, and professional. Highly recommend Lumimeds for anyone looking for a smooth and reliable experience.
15 April 2026
Unprompted review
Reply from LumiMeds
Simple, straightforward, and fast! 🌟 We are thrilled that our customer service team and physicians exceeded your expectations. We know your time is valuable, so we aim for that level of efficiency every single day. Welcome to the LumiMeds family, JM! ✨
Tim was super helpful
Tim was super helpful. He was able to correct our account and credit the money back to my card. He was patient and when my line kept disconnecting, he followed through to make sure we were taken care of. Thanks Tim.
15 April 2026
Reply from LumiMeds
Persistence pays off! 🌟 We are so proud of Tim for sticking with you through those disconnections to ensure your account was corrected and your credit was issued. That level of follow-through is exactly what we value here. We’ll be sure to pass your thanks along to him! ✨
I ordered it and it just sat there and…
I ordered it and it just sat there and nothing happened. I had to call and find out why it didn’t ship and somebody said it was cause they couldn’t see it on the back end but it sounds like somebody just didn’t do their job so I won’t be using them again
15 April 2026
Reply from LumiMeds
We hear your frustration and sincerely apologize for the delay. You shouldn't have to chase us down for your order. I am looking into your account right now and will be reaching out to you today to make this right, Pamela. Thank you for your patience while we fix this.
Very nice person
15 April 2026
Reply from LumiMeds
Kindness is at the heart of everything we do! 💖 Thank you for noticing and taking the time to share. We’re happy to be part of your journey! ✨
Customer service
15 April 2026
Reply from LumiMeds
Our team is always here to help! 💖 Whether you have a quick question or need detailed guidance, we’re committed to making your experience seamless. Thanks for the shout-out! ✨
LumiMeds
LumiMeds has been a great service for my Tirzepatide. They respond quickly to the messages I've sent in the patient portal, and Ive also had a great experience when I've called their customer service as they care to get things resolved. I have had 2 different pharmacies supply my Tirzepatide with no issues and appreciate the good pharmacies that they work with. Its not easy finding a online telehealth provider that communicates well and cares, so if I could give them 1000 stars, I would.
14 April 2026
Reply from LumiMeds
1,000 stars?! You’re making us blush! 🌟 We know how hard it can be to find a telehealth provider that actually listens, so hearing that you feel supported in our portal and on the phone means the world to us. We’re also so glad you’re happy with our pharmacy partners—we vet them carefully to ensure you get the best. We’re honored to be part of your Tirzepatide journey! ✨
Reply from LumiMeds
We love to hear that! 🌟 Our goal is to make your health journey as frictionless as possible. Thank you for the wonderful feedback! ✨
Was able to clear up subscription and…
Was able to clear up subscription and get me restarted
14 April 2026
Excellent Customer Service
Excellent customer service! Cara was so helpful and made sure everything was in order for me. It's rare to find that from a company these days.
13 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.