Luminous light systems Reviews 

26
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fast shipment, great product! Ordered from the Netherlands and received the product within a couple of days. The Noxgear Tracer2 is great, and Luminous was one of the few retailers in the EU that s... See more

Rated 5 out of 5 stars

I bought a Gloworm X2 Adventure (G2.0) light. Shipping was super fast, great packaging, great quality light. Had a question upon receiving my order, emailed them and they responded within a couple of... See more

Rated 5 out of 5 stars

I’d ordered a new set of lights from Luminous. When they showed up I had issues with the battery/light seemingly not working. Using WhatsApp I was able easily communicate with the staff at Luminous. T... See more

Rated 5 out of 5 stars

Excellent service from the team at Luminous. Super fast delivery (I received product the day after placing the order - despite it having to travel from Greece to Ireland). There was a small issue... See more

Company details

  1. Cycling Club
  2. also in
  3. Bike accessories store
  4. Lighting Shop
  5. Pet shop
  6. Running Shop

Written by the company

Luminous is a boutique distributor and reseller of some of the most innovative and reliable light systems for bikes and adventures. It was founded in 2018, in Athens. We currently stock Gloworm Performance Products mountain bike lights & accessories from New Zealand and Noxgear active-lifestyle products for people and their pets. More quality brands are about to join our line. We strive to provide outstanding customer and after sales service. All LED bike lightsets bought from Luminous website include a 5 days no questions asked return policy. Luminous prides itself to warranty offered. A 2-year international warranty for the GW lightheads and a 1-year warranty for GW-batteries. We also offer a 2-year international warranty on all Noxgear products [6 months for Noxgear batteries] Also, Luminous serves as an upgrade and repair center for Gloworm. We aim to please all of you who share the same passion for our products., and our trustpilot review score says it all. We are here to #illuminateyourtrail !


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(26)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipment, great product!

Fast shipment, great product!

Ordered from the Netherlands and received the product within a couple of days. The Noxgear Tracer2 is great, and Luminous was one of the few retailers in the EU that sold the Tracer2. Very happy!

27 August 2026
Rated 5 out of 5 stars

Quality products and a great team

I purchased a Noxgear 39g portable speaker for my daughter. Initially I panicked that the product would not arrive by her birthday, but later I calmed down. I received the product in 2 days via DHL and I was amazed by the quality of this small speaker. As a result, I ordered another speaker... for me...you will be amazed by the quality of this device...!!!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I initially had some troubles ordering which had something to do with browser and cache, but the company was very responsive and helpful. Once tje order was placed, the light kit arrived a day or two later. I can recommend them

20 December 2024
Rated 1 out of 5 stars

Customer support is absent

I've sent a message regarding my order to their support but never got any response.

3 January 2025
Luminous light systems logo

Reply from Luminous light systems

Hi Daniel, we're sorry to hear this! We strive to respond to all support inquiries, so it’s possible messages got mixed up in spam folders. If you still need assistance, please reach out at contact@luminous.bike and we’ll be happy to help. Thanks!

Rated 5 out of 5 stars

Quick and good

My package arrived very quick and the product is as promised. Just the fitting could be a little bit better.

13 November 2024
Rated 5 out of 5 stars

Gloworm X2 Adventure (G2.0)…

I bought a Gloworm X2 Adventure (G2.0) light. Shipping was super fast, great packaging, great quality light. Had a question upon receiving my order, emailed them and they responded within a couple of hours, to the point and really helpful.
I recommend them 100% based on my experience.

26 November 2024
Rated 5 out of 5 stars

The best customer service

I’d ordered a new set of lights from Luminous. When they showed up I had issues with the battery/light seemingly not working. Using WhatsApp I was able easily communicate with the staff at Luminous. They quickly sent out a warranty replacement battery. Once this arrived I had the same issue, went back to them again. After sending a few more videos to illustrate the problem they got in touch with Gloworm directly and had an answer back in a day. I hadn’t pushed the cables in tight enough. Both batteries were in fact fine. Luminous said to keep the 2nd battery as a spare. Can’t fault them at all and would recommend them to all. Plus the lights are brilliant.

11 November 2024
Rated 5 out of 5 stars

Excellent service, fast delivery

Excellent service from the team at Luminous. Super fast delivery (I received product the day after placing the order - despite it having to travel from Greece to Ireland).

There was a small issue with the product I ordered but the team were very quick to rectify and sent me a replacement unit with the same fast service.

I would happily purchase from Luminous again in the future.

18 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look