While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, noting that items received were often different from what was advertised, including incorrect branding, packaging, and product names. People also frequently reported issues with their orders, such as products not arriving, being delayed, or receiving the wrong items. The delivery service was also a common point of contention, with many experiencing long shipping times and products arriving from unexpected origins like China, despite the company being advertised as Irish. Some people were dissatisfied with the customer service, describing it as unhelpful and unresponsive to their complaints regarding faulty products or incorrect orders. However, some customers also noted positive experiences with customer support, where issues with faulty products were promptly resolved with replacements, and some even received full refunds.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers reported significant issues, such as... See more

Quality

Reviewers express significant dissatisfaction with product quality. Many report receiving items made of cheap... See more

Order

People report negative experiences with order fulfillment. Many customers experienced significant delays,... See more

Delivery service

Customers consistently express dissatisfaction with the delivery service. Many report extremely long delivery... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

AVOID AVOID AVOID Red light cap was working with noticeable fuzzy regrowth but then after 3 months the cap stopped charging and working. I contacted Luminova and you’d think a new cap would be d... See more

Rated 2 out of 5 stars

Alluding to being an Irish company. It’s not. Product is drop shipped from China. Ordered 31st October and arrived 20th Nov. Only giving two stars as it arrived. Had to chase several times to get any... See more

Rated 1 out of 5 stars

Feels like False advertising, an Irish design and formula yet comes with different Chinese branding on packaging and was shipped from china. Also product is 1/10 itself. No coverage whatsoever. Very v... See more

Rated 1 out of 5 stars

as all other reviews say this is a scam company ordered 3 tubes, small all same shade instesd of a tan one with 2 medium . They arrived but not the same product a light cream bad brush different name... See more


Company details

  1. Health and beauty shop

Written by the company

At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all. Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss. Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way. We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova. Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.


Contact info

1.9

Poor

TrustScore 2 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't buy Luminova Supreme Crème

Bought this cream because I saw an ad on Instagram. I naively thought this was an Irish company. It is NOT an Irish company so be warned, the product comes from China and takes 2 - 3 weeks to arrive. The shades of the cream itself are much paler than I thought. The light is like ghostly white and the medium is even too pale and I have typical pale Irish skin. The brush is not the brush shown in the ad either. It's tiny and rubbish. Don't buy this product. You'll be wholly disappointed.

31 July 2025
Unprompted review
Rated 2 out of 5 stars

I haven't the product yet so cannot…

I haven't the product yet so cannot comment to that. However I paid for express shipping 25th July and it looks like it will be quite some time before I receive the product from I believe China where it still is! 'Shein' shipping by the looks of it. Paying more should mean fast shipping.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy! Not an Irish product! Shipped from china

Bought this July 19th as apparently it’s claiming to be Irish product on instagram!! Ordered the “deal”! It’s not an Irish company! Still waiting for it 2 weeks later as its shipped from china!! Wanted it for holidays! I’m going tomorrow so cross 🤬 no response from customer service!! Don’t buy!!! No idea where my product it!

19 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered their supreme creme …

I ordered their supreme creme on 20th July. I only ordered from them because they claimed to be a small Irish family business on Tik Tok. A load of crap. It's a complete scam. My package has supposedly been shipped from China, made it's way to Dublin and is now apparently in another airport. Do NOT buy from this 'company'. I know I've been scammed and.will receive nothing. Lesson learned.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

would like to sincerely thank you for…

would like to sincerely thank you for your prompt and effective response to my request regarding the Luminova hat. Your service was impeccable and immediate – from the very first moment, you provided clear guidance, and the very next day you proceeded with the replacement of the product, kindly accompanied by a small gift.
A special thanks to Mary for her professionalism and kindness.
You are true professionals, and I deeply appreciate your support!
Kind regards,Thanos Deinas  Paros Greece

1 August 2025
Unprompted review
Rated 3 out of 5 stars

Solid build quality

The device feels sturdy and well-made, unlike cheap knockoffs. After eight weeks, I’m noticing thickening around my temples. Tech support guided me through the settings perfectly.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Uses "Westmore Beauty" in its…

Uses "Westmore Beauty" in its advertisement. Has to be illegal. You can even see its not the same product. WESTMORE is a really high quality brand. This stuff does not work at all. Shame on them!

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!! Be aware, absolutely not what is advertised it’s a highly fragmented moisturiser that wouldn’t cover a scratch.. I’m seeking a refund for the crap that I have been delivered.
Will be contacting TikTok advertising also waste of €35

11 July 2025
Unprompted review
Luminova logo

Reply from Luminova

Hi Kirstie,

We do not sell any moisturizer, unfortunately you have confused us with another website luminovaltd.com.

Please do check this and remove this review as it incorrectly affects our score.

Thanks!

Rated 1 out of 5 stars

They advertise a supreme cream that has…

They advertise a supreme cream that has thick coverage almost like an instant tan. Then send you a thin watery bb cream with no colour that stinks. Then try to tell you it's because they are changing their packaging. They clearly buy it in bulk of temu and sell it at 4 times the price. DO NOT BUY.

12 June 2025
Unprompted review
Luminova logo

Reply from Luminova

Hi Clare,

We do not sell any moisturizer, unfortunately you have confused us with another website luminovaltd.com.

Please do check this and remove this review as it incorrectly affects our score.

Thanks!

Rated 1 out of 5 stars

BEWARE- This is a scam company

BEWARE- This is a scam company, save your money. they refuse to refund their product even when it breaks with in 30 days. DO NOT BUY. Poor product and customer service.

Red light hair regrowth therapy *** Do not buy***

4 July 2025
Unprompted review
Luminova logo

Reply from Luminova

Hi Nicholas,

Unfortunately you have confused us with another website luminovaltd.com.

Please do check this and remove this review as it incorrectly affects our score.

Thanks!

Rated 1 out of 5 stars

This Product is a scam

This Product and acompany is a scam.
For the light therapy to work you need at least 300 Diods cap, this one is 32, hence the reason the legit caps cost way more than this one.
This company compare their product to the one Bryan Jonhson uses, which cost more than 3k$ and has more than 500 diodes.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

PRODUCT IS NOT WHAT YOU SEE ONLINE

Same experience as lots of people commenting. SCAM!!! Do not buy the fake luminova supreme creme. You will get EELHOE crap. They say its the same, its not. Is nothing like the videos or anything you see online. Dont be fooled like I was. AVOID!

2 July 2025
Unprompted review
Luminova logo

Reply from Luminova

Hi Rebecca,

We do not sell any moisturizer, unfortunately you have confused us with another website luminovaltd.com.

Please do check this and remove this review as it incorrectly affects our score.

Thanks!

Rated 1 out of 5 stars

I put one star because I had no choice…

I put one star because I had no choice otherwise I WOULDN'T give any stars !! This is a fraudulent advertising gimmick , I received EELHOE PERFECT CREAM . I emailed Luminova telling me I received correct product...I Did not receive correct product...its more like a BB cream , its dull matt finish , the excuse you receive is they are changing their packaging . I am disgusted and disappointed by this !!!!

1 July 2025
Unprompted review
Luminova logo

Reply from Luminova

Hi Deborah,

We do not sell any moisturizer, unfortunately you have confused us with another website luminovaltd.com.

Please do check this and remove this review as it incorrectly affects our score.

Thanks!

Rated 1 out of 5 stars

Dirt

Luminova Supreme Cream is absolute rubbish. Cheap tat you can buy on apps from china. Do not waste your money!!!

1 July 2025
Unprompted review
Luminova logo

Reply from Luminova

Hi Mo,

We do not sell any moisturizer, unfortunately you have confused us with another website luminovaltd.com.

Please do check this and remove this review as it incorrectly affects our score.

Thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look