I've send luminus a question thru the online form about some information around the different ways of payment and the next day I recieved a call. I didn't have the time then and coundn't pick up. Over... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Four out of five is a very good score, but there always needs to be room for manoeuvre. I find Luminous much easier to deal with than some companies.
Company replied
After the acceptance of the offer, the salesman never picked up the phone again or replied to any of my messages. Installation workers were messy, used materials from me and never returned, left a mes... See more
Company replied
Unfortunately, I left Belgium and stopped my contract with Luminus. But I appreciate this company for its service. Everything was great, especially after 2 years of struggling with Eneco.
Company replied
Company details
About Luminus
Written by the company
Leading energy solutions for home and business
✔ Competitive tariffs
✔ Fixed & variable contracts
✔ Sustainable energy solutions
✔ N°1 in wind & water in Belgium
✔ Exclusive loyalty benefits
✔ Great customer service
Compare, save and become a customer in minutes:
Products & services
✔ Luminus Comfy: NL | FR
✔ Solar panel installation: NL | FR
✔ Sustainable energy solutions: NL | FR
✔ Saving tips: NL | FR
Contact & support
At Luminus, we want to support our customers in the best possible way. Do you have a question? Get in touch through the following channels:
🔍 See FAQ: NL | FR
✉️ Complete Form: NL | FR
💬 Chat via Messenger
📞 078 150 210
Download the My Luminus app
Always have your personal customer zone at hand with the My Luminus app.
Discover the features:
✔ adjust monthly payments
✔ consult invoices and payment
✔ track your energy consumption
✔ change your personal data
✔ adjust payment method
… and more! Available for Android and iOS:
✔ Competitive tariffs
✔ Fixed & variable contracts
✔ Sustainable energy solutions
✔ N°1 in wind & water in Belgium
✔ Exclusive loyalty benefits
✔ Great customer service
Compare, save and become a customer in minutes:
Calculate Your Rate
Products & services
✔ Luminus Comfy: NL | FR
✔ Solar panel installation: NL | FR
✔ Sustainable energy solutions: NL | FR
✔ Saving tips: NL | FR
Contact & support
At Luminus, we want to support our customers in the best possible way. Do you have a question? Get in touch through the following channels:
🔍 See FAQ: NL | FR
✉️ Complete Form: NL | FR
💬 Chat via Messenger
📞 078 150 210
Download the My Luminus app
Always have your personal customer zone at hand with the My Luminus app.
Discover the features:
✔ adjust monthly payments
✔ consult invoices and payment
✔ track your energy consumption
✔ change your personal data
✔ adjust payment method
… and more! Available for Android and iOS:
We remain committed to sustainable energy
Written by the company
- Luminus, leader in energy transition
- Our 300 Belgian wind turbines produce green electricity and have a total capacity of 807 MW. This makes us number 1 in Belgium. Our 7 hydroelectric power plants also lead the way in our country, supplying 60,000 households with electricity.
5-star service
Whatever happens, our team is here for you.
The Vlaamse Nutsregulator has once again awarded our customer service 5 stars. We remain available to assist you by phone or chat.
Contact info
Brussels, Belgium
- luminus.be
88% satisfaction for the My Luminus app
4.3
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Luminus
Bonjour Giovanni, nous vous remercions pour ce retour positif, nous sommes heureux d'apprendre que cela a pu vous aider! Bien à vous, l'équipe Luminus.
-----------
17 November 2023
Reply from Luminus
Dag Jacy, bedankt voor de positieve review. Mocht je ooit nog vragen hebben ben je altijd welkom om ons te contacteren via Facebook. Groeten, het Luminus team
Top service👏
17 November 2023
Reply from Luminus
Dag Kim, we zijn erg blij te horen dat je positieve ervaringen hebt gehad met onze services. Hopelijk mogen we jou alleen maar meer tevreden stellen. Groeten, het Luminus team
Reply from Luminus
Hi Marius, we're glad to hear that you are satisfied with our service and updates news! Thank you for taking the time to write this positive review. Kind regards, the Luminus team
Excellent service
17 November 2023
Reply from Luminus
Bonjour Dominique, merci beaucoup pour votre note et votre commentaire, cela nous va droit au coeur! Bien à vous, l'équipe Luminus.
Simple et efficace
Simple et efficace. Droit au but. Personne ne perd le temps. Correct
17 November 2023
Reply from Luminus
Bonjour, un grand merci pour ce retour sur nos services, cela nous fait très plaisir! Bien à vous, l'équipe Luminus.
Reply from Luminus
Bonjour Christian, merci pour ce retour! Bien à vous, l'équipe Luminus.
Good and ontime.
They give in-time answers, customer service is good for doing business and helps a lot of people to save money.
17 November 2023
Reply from Luminus
Hi, thank you for your review! We're glad to hear that you're satisfied with our customer services and fast answers. Kind regards, the Luminus team
Reply from Luminus
Bonjour Xavier, merci pour ce retour sur le bonus, cela compte beaucoup pour nous! Bien à vous, l'équipe Luminus.
Motivation a faire des economies d enèrgie ....
Motivation a faire des economies d energie ...
11 October 2023
Reply from Luminus
Merci beaucoup Francis pour votre retour! Nous restons à votre disposition via notre page Facebook si vous avez la moindre question ! ^l'équipe Luminus
Reply from Luminus
Merci beaucoup Daniel pour votre retour! Nous sommes ravis de lire que nos services vous conviennent. Nous restons à votre disposition via notre page Facebook si vous avez la moindre question ! ^l'équipe Luminus
très content de luminus
11 October 2023
Reply from Luminus
Un grand merci pour ce retour si positif ! Nous sommes heureux de lire que vous êtes content de nos services ! Nous restons à votre disposition via notre page Facebook si vous avez la moindre question. ^l'équipe Luminus
Reply from Luminus
Merci beaucoup Philippe pour ce retour! Nous restons à votre disposition via notre page Facebook si vous avez la moindre question concernant votre consommation ! ^l'équipe Luminus
superbe surprise!
11 October 2023
Reply from Luminus
Un grand merci pour ce retour. Nous sommes ravis que le bonus vous plaise Saïda ! N'hésitez pas à nous contacter via notre page Facebook si vous avez la moindre question ! ^l'équipe Luminus
Luminus
Where do i start.
Me, my wife and my 1 year old son live in our little apartment. Two adults and a baby. we were paying € 119 every month, this year i got a bill of € 1167 to pay. After trying to call them because there was an obvious mistake with the calculation. They send us another bill with a total amount of € 1400, we called again and some of the employees at Luminus i just don’t know how they got their job there because they don’t know anything. After this call we got a new bill with a total amount of € 2895,55. So, i stopped calling. We are in the process to change the company. when i logged to see my account AGAIN. i got another bill with a total amount of € 3057 and another one with a total amount of € 3200. So, from what i see is that this company just plays. Or the employees doesn’t know how to do their work. Because to pay a total amount of € 3200 for a small apartment with two adults and one baby is just a big JOKE.
30 August 2023
Unprompted review
Reply from Luminus
Hi Hicham, I'm sorry to hear about your frustrating experience. It sounds incredibly frustrating to deal with such inconsistent billing. I understand your concern, and it's important for you to have accurate and clear information.
It might be helpful to gather all your previous bills, correspondence, and any other relevant information and to contact us on our Facebook page. So we can take a thorough review of your account. We would like to help you. Greetings, the Luminus team⚡️
Reply from Luminus
Hi Walter, we always do our best to provide our customers with a professional and enjoyable experience. It's nice to hear that you noticed this. Thanks for the review! Greetings, the Luminus team
Worst experience ever!
Becareful with these company and some of them who are offering you in mediamarkt. I didn’t even realise they changed my contract to fixed and in 2022 when the prices were high they put that price for me throughout the year. Which is 5-6 times than others or variable. If you don’t understand Dutch don’t sign anything till you check with someone.
It’s a shame they have to make money like this.
Now someone from their customer service will comment here and all please contact me on Facebook. FYI, I did that too. Nothing would change. Just stay away from them.
18 September 2023
Unprompted review
Reply from Luminus
Hi Shasi, We sincerely apologize for the inconvenience you've experienced. We have indeed implemented some changes to our plans recently. These updates are aimed at optimizing our offerings and better meeting the needs of our customers. Whenever a specific plan is phased out, we always try to provide an alternative that aligns closely with the previous contract. We also ensure that price guarantees last for a certain duration, and only alter the price once that period has lapsed. This is always communicated in advance.
Having said that, we truly value your feedback and are committed to finding the best solution for you. If you feel that the provided plan doesn't suit your consumption or budget we are here to help and find a more appropriate fit for you.
Greetings, the Luminus team
Motivés les gens à faire attention
12 September 2023
Reply from Luminus
Bonjour Gilbert, merci pour ces belles étoiles. Si vous rencontrez le moindre problème avec nos services, n'hésitez pas à nous contacter via notre page Facebook! ^l'équipe Luminus
EFFICACE ET HONNETE
RESPECT DES CONDITIONS DU CONTRAT. BONUS OCTROYE COMME PROMIS . FACILITE DE CONTACT. INTERVENTION LORS D ERREUR VENANT DU RESEAU. CONTRAT FIXE INTERESSANT.
12 September 2023
Reply from Luminus
Merci beaucoup RB pour ce retour si positif! Nous sommes heureux de lire que tout se passe bien pour vous. Nous restons disponibles via notre page Facebook si vous rencontrez le moindre problème! ^l'équipe Luminus
Always horrible service… in my old…
Always horrible service… in my old address. And now in a new address: I have sent all the necessary documents for moving and I woke up yesterday without any electricity.
Since they are not open on Sundays, I waited until Monday to call them. Mind you, I don’t speak french or dutch fluently, and they don’t have an english speaker despite Brussels being an international metropolis. I was transferred between 5 to 6 employees until I had someone and I was speaking french- when they suddenly put me on hold with their nasty music for 30 minutes. Then finally hung up on my face. This is a cautionary tale, i’ve been told that Luminus was not good and I should have listened. If you don’t want to lose your sanity then this is not the energy supplier for you.
4 September 2023
Unprompted review
Reply from Luminus
Hi Alexandra, first of all we would like to thank you for your honest feedback on our customer service. We will definitely take this on board for the future. Our goal is to reach the widest possible audience and help everyone, regardless of the language barrier. In addition, we are very sorry to hear that not everything went according to plan, with all its consequences. We invite you to contact us via our Facebook page so that we can discuss and resolve this issue in detail. Kind regards, the Luminus team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.