Major issues with gdpr on this app. No way to remove account or personal details. Do not trust with your info!
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Basic support is not available and zero response to constructive suggestions to improvements they might like to make. Moneyhub drives the open banking element and I know there are much better apps ava... See more
Company replied
Clever app that helps me track all my spending, picks out my bills, and investments. Has Monzo, AMEX, and Hargreaves Lansdown too. Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea... See more
Company replied
I have tried unsuccessfully to connect Lumio to my SMILE account. The link asks for username, password and pin. SMILE has a 6 figure security code ( but no pin for online login) so I put that as the... See more
Company replied
Company details
Written by the company
Lumio is the free app that helps you track all your balances, bills, and investments, and save without thinking.
Contact info
Suite 2, Bellevue Mansions, 18-22 Bellevue Road, Clevedon, BS21 7NU, Bristol, United Kingdom
- support@lumio-app.com
- lumio-app.com
1.8
Poor
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Will not delete my account!
As someone else said, they will not delete my account!
ICO complaint is the next step!
26 November 2021
Unprompted review
Reply from Lumio
Hi Guy
We are so sorry you have had a dissapointing experience with Lumio and sorry to see you go. We have removed your details from the system and deleted your account.
I have no idea how your support messages were missed, but I am personally looking into it.
Sorry again for any inconvenience.
Best,
Tom @ Team Lumio
Please delete my account!
Leaving another review since there's been no response. Please delete my account!!
20 April 2021
Unprompted review
Reply from Lumio
Hi Summer,
So sorry the response was missed and we were slow to respond. Definitely a learning for us. Regarding the deleting of the account, I understand this was in fact done but we failed to delete your profile from our communication system. So sorry for the error and hope you've found a suitable home to manage your money. If there is anything else we can do, please feel free to reach out direct to me.
Best,
Charlie
Love it
Love it, really good for managing my finances and rate their spotlight newsletter too. Can't complain, useful service.
31 August 2020
Unprompted review
Smart & Witty with some great nuggets
Smart & Witty with some great nuggets. Really enjoying Spotlight.
1 August 2019
Unprompted review
I am thoroughly enjoying having the…
I am thoroughly enjoying having the spotlight and a 3 minute read on global finances. It’s easy to read and understand and more importantly know what is actually going on in the financial world - Rebeccah Steele
30 July 2019
Unprompted review
A breath of fresh air
What can I say, as a recent graduate, I am still figuring out this whole "finance" puzzle. Lumio is a breath of fresh air in a mass of complicated, non-relatable fin-tech companies .
30 July 2019
Unprompted review
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