The clasp or buckle pinches my skin near my throat and is almost impossible to undue since it seems to grab more skin as I try to slide the buckle to undo. Am trying to solve by filing down the edge... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This helmet has the problem that the front light is extremely blinding at night, both when constantly on and when flashing. You can no longer see anything more than 2 meters in front of you.
25/01/2026 - UPDATE I am happy to update my earlier review. The customer service team as per my below really lets this product down. When the product works it is excellent, but when it d... See more
Not only is the helmet fulfilling its promises. But every single time I reached out to support, I got a very fast response and great support. This company seems to value its customers very well. I... See more
Company details
Information provided by various external sources
Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Contact info
North Market Boulevard 1625, 95834, Sacramento, United States
- info@lumoshelmet.co
- lumoshelmet.co
3.7
Average
424 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lumos helmets and services are awesome
Lumos helmets and services are awesome! By far the coolest led helmets out there!
7 March 2024
Unprompted review
Reply from Lumos Helmet
Hey Jack,
Thank you for the kind words! We're thrilled you're enjoying our helmets and services. Stay safe and stylish on the road!
I love my Lumos helmet
I love my Lumos helmet. I'm never caught in the dark without a light. Lumos customer support is great too. I had a small problem and they solved it promptly. Thanks!!
28 February 2024
Unprompted review
Reply from Lumos Helmet
Hey Leo,
Thanks for sharing! We're glad you love your Lumos helmet and that our customer support team could help you promptly. Happy riding, Leo Katz!
very fast response to my questions and…
very fast response to my questions and needs
No confusion or wasted time with troubleshooting problems and very impressive
customer service department
I am a long time customer and I think there products are great quality and worth the money and more
26 February 2024
Unprompted review
Reply from Lumos Helmet
Hey Michael,
We're thrilled to hear about your positive experience with our customer service team! Providing fast and efficient support is one of our top priorities, and we're delighted that we could address your questions and needs promptly. Thank you for your loyalty as a long-time customer. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help, Michael!
Great helmet
Great helmet, good value and well made. Also very good customer service from real humans
12 February 2024
Unprompted review
Reply from Lumos Helmet
Hey David,
Thanks for your feedback! We're thrilled to hear that you're enjoying your helmet and that you've had a positive experience with our customer service team. If you ever need further assistance, feel free to reach out. Happy riding, David!
Prompt and helpful customer service
The Lumos Ultra MIPS bundle was unavailable in the size and colour I wanted. An alternative bundle request was answered promptly and helpfully. My order arrived within a few days, and my daughter (23yrs and a London commuter cyclist) , says ‘I love it!’ Thank you.
5 February 2024
Unprompted review
Reply from Lumos Helmet
Hey Nicola,
We're thrilled to hear about your positive experience with our customer service team, and we're delighted to know that your daughter loves her new Ultra MIPS bundle. Thank you for choosing Lumos, and we wish your daughter happy cycling on her London commutes!
Great Products and Service
I have loved my Ultra helmet since I purchased it and was disappointed when it was damaged in an incident. However, the Lumos customer service group was responsive and very helpful, and a replacement is on its way! Thanks for making things easy.
7 February 2024
Unprompted review
Reply from Lumos Helmet
Hey Taylor,
We're delighted to hear that you've been enjoying your Ultra helmet! While it's unfortunate that it was damaged, we're glad we could help! Thanks for your support and happy riding with your replacement Ultra helmet, Taylor!
Great Customer Service!
I love my matrix, and when it stopped working 2 months out of warranty, I was really sad. Lumos' amazing customer service responded quickly, gave me options, then sent me a new helmet, and were excellent all around. Thank you!
5 February 2024
Unprompted review
Reply from Lumos Helmet
Hey there,
Thank you for your kind words! We're glad we could assist you promptly and provide a solution for your Matrix helmet. If you need anything else, feel free to reach out. Happy cycling with Lumos!
Quick and efficient replacement of my…
Quick and efficient replacement of my defective device. Thanks!
1 February 2024
Unprompted review
Reply from Lumos Helmet
Hey Sylvain,
You're welcome! We're glad we could quickly and efficiently replace your defective device. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing Lumos, Sylvain!
I like the support
I like the support, it is satisfying and okay. It solved my problems/issues. I found it all trustworthy.
26 January 2024
Unprompted review
Reply from Lumos Helmet
Hi there,
We're delighted to hear that you're satisfied with our support! Trust and problem resolution are key priorities for us. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Lumos!
Great products and great support
Great products and great support. I bought the Lumos helmet, 4 Firefly lights, and the turning signal remote. They work great, sync well with each other, and make me feel visible and safe when I ride my e-bike in town. I noticed that one of the lights wasn't holding charge like the other 3 lights, so I contacted Lumos. They quickly addressed the issue. Highly recommend this company and their cool products!
21 January 2024
Unprompted review
Reply from Lumos Helmet
Hey Guillermo,
Thank you for your glowing feedback! We're glad you love our products. It's great to hear they make you feel safe on your e-bike. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Happy riding with Lumos, Guillermo!
Great consumer brand for bike gear with great customer support!
Lumos team was very professional and handled my request with care. Especially Agilan from the Lumos Team made me my request feel heard as a customer.
The quality, simplicity, and ease of using the products are definitely worth the price!
6 January 2024
Unprompted review
Reply from Lumos Helmet
Hey Neeraj,
Delighted you had a great experience with our team, especially Agilan! We're thrilled you find value in our products. Your satisfaction as a customer is incredibly important to us, and we're grateful for your kind words about our brand and customer support! If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent customer support
The Lumos helmet is a great product, with excellent bright lights that make me feel safer on the road with my children. The first helmet I received had a few minor issues, and I contacted the support team for assistance, who without any quibbling sent me a new replacement helmet, which is perfect. Many thanks for excellent customer service!
6 December 2023
Unprompted review
Reply from Lumos Helmet
Hey CKB,
It's fantastic to hear that you're finding safety and peace of mind with the Lumos helmet, especially while cycling with your children. We're glad that our support team swiftly addressed the issues with your initial helmet by providing a hassle-free replacement. If you ever need further assistance, feel free to reach out.
Fast response on an inquiry on status…
Fast response on an inquiry on status of my order
15 December 2023
Unprompted review
Reply from Lumos Helmet
Hey Dick Mandemaker,
That's great to hear! We're committed to providing quick and helpful responses. If you have any more questions or need further assistance, feel free to let us know. We're here to help!
Great post-crash customer service
Following a recent crash on my bike, during which my Lumos helmet did exactly what it was supposed to do, I contacted Customer Service about their accident replacement policy. The team couldn't have been more helpful – a deep discount provided for a replacement helmet, which I had in my hands less than a week later. I appreciate the no-quibble approach and the speed with which this was dealt with. Absolutely no complaints. And very happy to continue wearing a Lumos helmet!
11 December 2023
Unprompted review
Reply from Lumos Helmet
Hey there,
It's amazing to hear that your Lumos helmet performed as intended during your recent bike crash. We're relieved you're okay! Glad our Customer Service team provided a quick replacement with a deep discount. Thanks for sticking with Lumos for your safety gear!
Great product & customer support
The quality of the helmet is super great and very helpful in my daily commute (early morning and late night). I've been using the helmet since 1 year now. I would go for the black version as the as the white helmet can quickly become visibly scratched.
I had also issue with the Lumos remote and the customer support helped me to replace the faulty unit with a working one in no time. Great product & service for bikers :)
12 December 2023
Unprompted review
Reply from Lumos Helmet
Hey Guillaume,
Your experience using our helmet during your daily commute is fantastic to hear! We're glad our support team swiftly resolved the issue with your Lumos remote, ensuring you have a seamless biking experience. Thank you for being a part of our biking community, Guillaume!
First and foremost I love the products…
First and foremost I love the products Lumos offers! I have had the Lumos Matrix Helmet for over 2yrs, I bike over 30 miles to and from work 3-4 times a day and have never had this helmet battery die on me! Over the last couple years I have consistently gotten compliments on the visibility of my Lumos Matrix, which is nice to hear considering how often I bike at night.
Recently I had to reach out to customer support & can’t say enough on customer service from Lumos, they were extremely polite and understanding and responded in a timely manner.
If you cycle around at night and in the city, the Lumos Matrix is the helmet for you!
12 December 2023
Unprompted review
Reply from Lumos Helmet
Hey Chris,
Great to hear you love our products! Your experience with the Lumos Matrix Helmet and its long-lasting battery, visibility, and top-notch customer service means a lot to us. Thanks for sharing your glowing recommendation for the Lumos Matrix Helmet, especially for fellow night cyclists in urban areas, Chris!
Love my Ultra helmet and firefly…
Love my Ultra helmet and firefly lights. The lights and helmet synch up beautifully and are really visible. Had occasion to contact customer service and they were super-responsive.
5 December 2023
Unprompted review
Reply from Lumos Helmet
Hey there,
That's fantastic to hear! It's awesome that you've had such a positive experience with both the products and the support team! If you ever need further assistance or have any questions, don't hesitate to reach out. Thank you for choosing Lumos!
Lumos Matrix Helmet
I never seen anything else like it and it's the best helmet I've ever had.
5 December 2023
Unprompted review
Reply from Lumos Helmet
Hey Don,
Thanks for sharing! We're thrilled to hear you're loving the Lumos Matrix Helmet. Your satisfaction and safety mean the world to us!
Turn Signal Mount (TSM) Installation
Lumos responded timely to my need for help with installing my TSM. Throughout my contact with Lumos Support, I was pleased to have the same person. Agilan was extremely helpful. My TSM is now installed!
4 December 2023
Unprompted review
Reply from Lumos Helmet
Hey Cathy,
Awesome! We're delighted to know that our support team, especially Agilan, could assist you promptly with your TSM installation. If you ever need further assistance or have any questions, don't hesitate to reach out. Thank you for choosing Lumos, Cathy!
Great after sales support!
I purchased an Ultra helmet just over a year and a half ago. The product has generally been satisfactory and am still happy for my purchase overall. However, I encountered an issue with a peripheral and reached out to the company in hope of acknowledgment and/or after sales support. They were great, simply! This is when you know you want to go back for the next purchase. Thank you for your kindness and willingness to assist Kristine.
1 November 2023
Unprompted review
Reply from Lumos Helmet
Hey there,
That's fantastic to hear about your positive experience. We're thrilled to hear that you had a satisfactory experience with our Lumos support team, particularly with Kristine. Thank you for choosing Lumos, and we look forward to continuing to provide top-notch service for all your future needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.