Wonderful evening thankyou . Loved the welcoming staff , loved the music , loved the ambiance . I really did have a problem with sitting so long on a church pew . Please do make sure that we know o... See more
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Review summary
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The string trio did an excellent job performing Beatles' music and the church setting was lovely. Thankfully it wasn't a hot evening or the church sanctuary would have been very uncomfortable. The can... See more
Company replied
The musicians and music were flawless. The Venue could use some improvement. I am always cold but it was actually a little warm given the amount of people that were seated right next to each other. Th... See more
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We visited Canterbury Cathedral , an impressive venue in any case. We were shown to our event by some very helpful staff outside. Once inside and seated , the "women who defined jazz " Billie Hallid... See more
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Company details
Written by the company
Lumos Experiences brings you enchanting concert experiences paying homage to world famous artists. We've partnered with spectacular locations & churches across the UK, US & EU to deliver a concert experience that is nothing short of magical ✨
Contact info
Thames Tower, RG11LX, Reading, United Kingdom
- customerservice@lumos-experiences.com
- lumoslive.co.uk
4.0
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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This was an amazing experience!!
This was an amazing experience!!! Very courteous staff and wonderful venue and EXCELLENT musicians! I loved every minute of it!
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Jo,
Thank you for your wonderful feedback. We're delighted to hear that you had such an amazing experience and enjoyed the beautiful venue, courteous staff, and excellent musicians.
It's fantastic to know that you loved every minute of the concert. Thank you for joining us, and we hope to welcome you back to another Lumos event soon.
Lumos Experiences
Wonderful experience
Wonderful experience. The musicians were excellent. I highly recommend that others attend one of these concerts if in your area, even if you have to travel a bit.
24 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Steve,
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience and enjoyed the exceptional performance from our musicians.
We truly appreciate your recommendation and are thrilled that you feel the experience is worth travelling for. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
The string trio did an excellent job…
The string trio did an excellent job performing Beatles' music and the church setting was lovely. Thankfully it wasn't a hot evening or the church sanctuary would have been very uncomfortable. The candles were a nice touch, but the light from outside diluted the effect a bit. There was a Bluetooth connection issue with an audible notification that interrupted flow a bit, and the lead violinist was not always clear in his announcements. I don't think I would go to another Lumos event because the value for the money was not what I would have expected, plus tips were suggested in addition to our having paid the ticket price.
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Mary,
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the string trio's performance and the beautiful church setting.
We're sorry that some aspects of the experience did not fully meet your expectations, including the sound interruptions, clarity of the announcements, and the overall atmosphere. We appreciate your comments regarding the lighting, comfort of the venue, and will take these into consideration for future events.
We also note your feedback regarding value for money. Customer experience is very important to us, and we appreciate you sharing your thoughts.
Thank you again for your feedback.
Lumos Experiences
Beautiful performance
What a beautiful performance! The three string were extremely talented. A wonderful instrumental tribute to Sinatra, my grandmother and I had the best time. Sunny from parking was also very accommodating + helpful with the handicap parking. Definitely will be looking forward to more shows with Lumos!
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Nicole,
Thank you for your wonderful feedback. We're delighted to hear that you and your grandmother had such a memorable time enjoying the Sinatra tribute, and that you appreciated the talent of our musicians.
We're also pleased to hear that Sunny was able to provide helpful and accommodating assistance with the parking arrangements. We'll be sure to share your kind words with the team.
Thank you again for joining us, and we look forward to welcoming you both back to another Lumos concert soon.
Lumos Experiences
Reply from Lumos Experiences
HI Raymond,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed the music and the beautiful setting.
Thank you for joining us, and we hope to welcome you back to
another Lumos concert soon.
Lumos Experiences
It was an amazing hour and lovely…
It was an amazing hour and lovely music,but it was hot inside the church.
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your kind feedback. We're delighted to hear you enjoyed the music and had an amazing experience.
We're sorry that the church was warmer than expected. While temperature can sometimes be affected by the venue and weather, we appreciate your comments and will take them into consideration for future events.
Thank you again for taking the time to share your experience.
Lumos Experiences
Loved the music plus the musicians
Loved the music plus the musicians! Wonderful performance, impressive
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Janine,
Thank you for your wonderful feedback. We're delighted to hear that you loved the music and enjoyed the impressive performance from our talented musicians.
We truly appreciate your support and are so pleased that you had such an enjoyable experience. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Welcome to Staten-Island
Welcome to Staten-Island! We truly enjoyed the candlelight concert last evening in Saint Andrew Church. We hope that you will continue to include Staten-Island in upcoming events.
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Laura,
We're delighted to hear that you enjoyed the candlelight concert at Saint Andrew Church and that the experience was so memorable.
We truly appreciate your support and are grateful to have shared the evening with our Staten Island audience. We hope to return with more events in the future and look forward to welcoming you back to another Lumos concert soon.
Lumos Experiences
Wonderful evening thankyou
Wonderful evening thankyou . Loved the welcoming staff , loved the music , loved the ambiance .
I really did have a problem with sitting so long on a church pew . Please do make sure that we know of more comfy chair availability . I , and I am sure others , would pay more for a more comfortable seat .
I have been to 2 of your concerts now and will definitely come again .
Thankyou
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that
you enjoyed the music, the atmosphere, and the warm welcome from our team. It's especially lovely to know you'll be returning to future concerts.
We appreciate your comments regarding the comfort of the church pews. Where venues are able to offer alternative seating, we'll continue to make this as clear as possible, and we value your suggestion about premium seating options with more comfortable chairs.
Thank you again for your support, and we look forward to welcoming you back soon.
Lumos Experiences
My wife and I travelled to Beith Parish…
My wife and I travelled to Beith Parish Church to the Coldplay recital.
The whole experience was emotional, uplifting and nothing short of brilliance. The violins and cello musicians were outstanding.
A truly unique experience thank you.
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Craig,
Thank you for your wonderful feedback. We're delighted to hear that you and your wife travelled to join us and that the Coldplay recital was such an emotional and uplifting experience.
It's fantastic to know that you enjoyed the outstanding performances from our violinists and cellist. We truly appreciate your kind words and are thrilled that the concert provided such a unique and memorable evening.
Thank you again for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
What a wonderful night
What a wonderful night. The music and sound was perfect and the lighting with all of the candles was excellent.
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Michael,
Thank you for your wonderful feedback. We're delighted to hear that you had such a memorable evening and enjoyed the music, sound quality, and beautiful candlelit atmosphere.
It's lovely to know that the lighting helped create the perfect setting for your experience. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Disappointed…
Despite paying for Gold tickets we were seated 5 to a pew 5 rows back (lots of empty space around us and completely empty rows). Couldn’t see any of the performers due to other people’s heads obscuring my view the entire time.
The performers voices and the musicians were marvellous, but the experience was poor due to the seating issue.
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Diana,
Thank you for your feedback. We're sorry to hear that your seating did not meet your expectations.
We understand how disappointing it is when visibility is affected, particularly after purchasing Gold tickets. Seating is allocated within the designated ticket category, but sightlines can vary depending on the venue and audience. We appreciate your comments and will take them into account for future events.
We're delighted to hear you enjoyed the performances by our singers and musicians, and we thank you for taking the time to share your experience.
Lumos Experiences
It was an uplifting experience
It was an uplifting experience! Great musicians! love it!
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you had such an uplifting experience and enjoyed the performance from our talented musicians.
It's lovely to know that you loved the concert. Thank you for joining us, and we hope to welcome you back to another Lumos event soon.
Lumos Experiences
The instruments sung
The instruments sung! Beautiful, we will come again!
26 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Ronette,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed the beautiful performance and felt the music truly came to life.
It's wonderful to know that you plan to join us again. Thank you for your support, and we look forward to welcoming you back to another Lumos concert soon.
Lumos Experiences
Lovely evening with great music
Lovely evening with great music. From highly skilled musicians thank you
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Matthew,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed the evening and the wonderful music from our highly skilled musicians.
We truly appreciate your kind words and thank you for joining us. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Buy platinum seating to get a view
We bought gold tickets and unfortunately couldn’t see them playing as they were sitting down. We had been to other similar events at same venue and the only one sitting down was the celloist (which was understandable).
I felt some of the music didn’t translate well to violin/cello which was a shame as I so looking forward to it.
Staff were friendly and helpful
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi katy,
Thank you for your feedback. We're pleased to hear that you found our staff friendly and helpful.
We're sorry that your seating affected your view, particularly after purchasing Gold tickets. We understand how this impacted your enjoyment of the concert and appreciate you sharing your experience.
We also value your comments about the musical arrangements. Feedback like yours helps us as we continue to develop our programmes and improve the overall concert experience.
Thank you again for taking the time to share your thoughts.
Lumos Experiences
High Praise Indeed
Wasn't sure whether this kind of experience would appeal to me - listening to the music of Coldplay, played by classical musicians. However, I absolutely loved it, every piece was excellently executed by the three outstanding musicians. I would highly recommend the Lumos experience, and I will definitely be doing it again. So many venues, so many styles and so many choices!
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi June,
Thank you for your wonderful feedback. We're delighted to hear that the Coldplay performance exceeded your expectations and that you enjoyed the unique experience of hearing these songs brought to life by classical musicians.
It's fantastic to know that the talent of our three musicians made such an impression and that you would recommend the Lumos experience. We're thrilled that you're looking forward to attending again, and we hope to welcome you back to explore more of our concerts, venues, and musical styles soon.
Lumos Experiences
Fabulous
Fabulous , talented musicians
Helpful , friendly staff.
A relaxing evening , atmosphere was beautiful.
Not far to travel . Please come to Solihull again.
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Maria,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the talented musicians, the friendly support from our team, and the beautiful relaxing atmosphere.
It's lovely to know that the event was convenient for you and that you would like us to return to Solihull. We truly appreciate your support and will be sure to share your kind comments with the team.
We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Fabulous Coldplay music in a lovely…
Fabulous Coldplay music in a lovely setting played by amazing musicians. Magical.
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the Coldplay concert and that the beautiful setting and talented musicians helped create such a magical experience.
It's lovely to know that the music made for such a memorable evening. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
It was a truly beautiful and peaceful…
It was a truly beautiful and peaceful experience. The atmosphere in the cathedral, surrounded by candlelight and incredible jazz, was simply magical.
I loved watching the musicians perform with such passion and attention to every detail. They were all incredibly talented, and the singer’s voice was absolutely divine.
For that one hour, I completely disconnected from everything and felt like the whole world had stopped. I highly recommend this experience to everyone who loves jazz as much as I do. ✨
25 July 2026
Unprompted review
Reply from Lumos Experiences
Hi
Thank you for your wonderful feedback. We're delighted to hear that your Lumos experience was such a beautiful and peaceful escape.
It's lovely to know that the candlelit cathedral setting, incredible jazz, and the passion of our musicians created such a magical atmosphere for you. We're especially pleased that the performance allowed you to fully immerse yourself in the music and enjoy a truly memorable hour.
Thank you for your kind recommendation and for sharing your experience with us. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
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