Lunã Menstruatie Ondergoed Reviews 967

Seems like a good webshop first glance, they had discounts going on their site so I decided to try them.
They have a very clear size guide on their webshop, which I followed to the letter, I even measured underwear i had to make sure it would all fit.
I ordered a couple of different pairs and fits in my size.
Turns out when you get the package it's a sealed bag with all the pairs you ordered in it. When you break that seal, a return is no longer possible. This way it's not possible to try or compare the underwear, I thought we'll ok, hygiene and all that, I followed the size chart it should be OK.
It was not OK, only 2 pairs of their underwear fit me and according to their size chart those would have been on the bigger side (I thought perfect for bloated menstrual days) but they fit me snugg so thats out of the question.
I also had 2 different thongs which are uncomfortable, the fabric is too thick due to the absorbent material going all the way to the top of the backside (like no blood will ever get that far on such a thin line of fabric, why use the absorbent material all the way?) causing it to sit weirdly and move around when wearing.
I also ordered a pair of boxers for heavier days, these fit too tight and are very low fitting but on their pictures and measurements they should have been more high waisted.
I also got a pair of regular panties that turned out to be a kids size, like an 8 year old would fit them maybe, I couldn't even get a leg in there and I normally wear xs..
They were kind enough to send a replacement for that one since it was a known issue they run small. I asked for guidance on the size since I wanted to prevent them not fitting me again but they were sure one size bigger should be just fine! It was not fine, I have two pairs now that have no stretch and would fit a child not an adult woman..
They aren't cheap I paid around 100 euros for 6 pairs and only 2 of them are comfortable and wearable for me. A big waste of money and time, I truly wish I could get a refund.. these where meant to save me money on menstrual products since life is so expensive, but now I am out a 100 euros and have lots of underwear that I can't wear..

It's not a bad company but they have a lot to learn, please improve the size chart you have so it works for every fit of underwear you have and maybe start working with hygiene stickers so people can actually see if they want/fit into the underwear before they break the seal and can't return.

Edit as a reply to Lunã:
I actually did inform you about the strange fit of the boxers and other underwear, I cant really inform you about how they fit when wearing if I hadn't worn them yet can I? The structure of the underwear also changed in the laundry a bit.
With a lot of contact and trouble I got a replacement for the children's sized underwear, when it arrived again, way too small I just gave up.. since you advised me to get just one size bigger and apparently don't know your own sizing I felt like it was futile.. how would it be any different for other pairs of underwear..

This is why I gave up contacting your company, it took forever to get a reply and you don't know your own products at all.. I only have 2 pairs that fit me comfortably out of 6! 100 euros thrown away, still want a refund..

I had a very first good experience with Luna. I made a mistake on my order, and the customer service was exceptional, super friendly and professional. So happy that it was not a robot on the other side, but instead a person that i could write to.I am very pleased to share this with everyone, and I will definitely buy more products from this company. Super service, customer oriented, great products! Well done😃

SCAM, DO NOT BUY!
Dropshipping, cheap material, bad service.
Pretending to be something it’s not while people deserve good products for during their cycle. Shame on you!!!

I have waited for my package for more than 6 weeks. After several e-mails back and forth with their customer service it turns out that my package has disappeared during transport. I have told them I no longer want my package and want to cancel and get a refund. They ignore me and send me a new package. When I again tell them I wish to cancel this package. They say this is not possible because the package is already on it's way. It is the strangest contact I have ever had with any customer service. They seem all friendly but never directly answer your questions or respond to your requests. I definitely advice anyone NOT to order here.

I’m still waiting for my package. I hope it arrives before my holiday because that’s where for i bought them. When i ordered the underware, the website didn’t tell me it need to come from overseas and takes long to arrive. I just hope it’s not from China?

I love my Luna period seem free underwear. They are so comfortable with no leakage. They are great value too! I will never go back to disposable sanitary products again.

They are super comfy and I regret I didn’t buy them earlier. I’m very satisfied

Very happy with my purchase from lunacyle! Since I am using their underwear I will never go back to what I am used to. Very fast shipping and great costumer service!

I would happily write a review of the product, but unfortunately our package was never received, despite of the system notification status "delivered".
The package has no tracking number only the order number, so difficult to see a real tracking and the transport/ delivery company.
Very sad, as this never happened to us.

Update: finally received the package, as it was delivered to a wrong address. The person received it by mistake was so kind to bring it over to me. So, finally I received the ordered items 14 days after order date.

So I was sceptical at first, but after a friends recommendation I decided to give it a try…
and seriously!! Luna period pants are a game-changer! Comfortable, leak-proof, and eco-friendly.
A must-have for a stress-free period experience.
Never going back now, I am hooked

I bought these pants for my daughter after hearing positive reviews about them ( had previously purchased period pants from another make ) I was so impressed with the quality of service but most importantly of the product! The softness and ‘thinness’.of the pants remarkable compared to the others. Full marks from my daughter more importantly for absorption as she has heavy flow so we initially was both skeptical. Can’t fault them or the service from purchase to delivery !

Honestly the best purchase I’ve done this year. Life savours for me and my girls..! Thank you so much