While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I bought two different-sized travel mugs. The push buttons stopped working within days. As I was away travelling, I couldn't return them. I had coffee spilt over my handbag several times and ruined my phone and other belongings. The product is beautifully designed but faulty. I couldn't get through their customer service.
I bought a small skittle bottle. I love it but within a couple of days the plastic cap was faulty. I contacted customer services and they agreed that it was faulty but didn't offer any kind of replacement. In fact, the whole email correspondence was a bit weird, disjointed and not very helpful. I was going to buy more because I liked the design but the poor customer service has put me off.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
