This is the second time I have used Lunns. The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the... See more
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Review summary
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Reviews shaping this summary
We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recomm... See more
Company replied
Lunns are first class all the time. My husband purchased David Yurman ear rings and he also purchased a David Yurman necklace in December 2025. The welcome is lovely and the coffee beautiful. S... See more
Company replied
Excellent Customer service from knowledgeable and friendly staff in the Omega boutique. Purchased several watches from them over last couple of years. Wouldn't shop anywhere else.
Company replied
Company details
- #30 of 106 best companies in Jeweller
- #7 of 13 best companies in Diamond Dealer
- #15 of 86 best companies in Jewellery Designer
- #8 of 29 best companies in Jewellery Engraver
- #11 of 27 best companies in Watch repair shop
- #38 of 128 best companies in Watch shop
Written by the company
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Contact info
Queens Arcade, BT1 5FE, Belfast, United Kingdom
- 028 90329799
- concierge@lunns.com
- lunns.com
4.9
Excellent
401 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant jewlers
Brilliant jewlers, everything you could expect and more. I bought an OMEGA Seamaster watch, it was immaculately presented, and packaged. The communications from start to finish and customer service was excellent.
9 April 2026
Reply from Lunn's Jewellers
Hi Paul,
Thank you for your kind 5 star review. We are so happy to hear of the exerience you had when shopping with us, and hope you enjoy your new timepiece. We look forward to dealing with you again in the future.
Best wishes, Lunn's
Purchased a watch from their Tudor boutique.
Purchased a watch online to collect from their Tudor boutique. Seamless process and the watch was available to collect straightaway. Very welcoming and polite staff. I would highly recommend Lunn’s.
26 March 2026
Reply from Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. It is great to hear of the positive experience you had with us both online and in store. We will be sure to pass your message on to both teams, and look forward to dealing with you again in the future!
Best wishes, Lunn's
Excellent customer service couldn't do…
Excellent customer service couldn't do enough to help me with my purchase, I would definitely recommend Lunns. Thank you very much.
30 March 2026
Reply from Lunn's Jewellers
Hi Daniel,
Thank you for your kind 5 star review. We are so glad to hear of your positive experience with us, and appreciate you choosing to shop with us. We look forward to seeing you again soon.
Best wishes, Lunn's
I was able to contact Lunn's in advance…
I was able to contact Lunn's in advance of my visit to the Londonderry shop and indicate the item of jewellery that I was interested in seeing, having viewed it on the Lunn's website. This meant that my visit to the store ran smoothly from when I arrived to view the item, trying on the item and then purchasing. All staff that I encountered during my visit were very pleasant and professional.
19 March 2026
Reply from Lunn's Jewellers
Hi Lorna,
Thank you for your kind 5 star review. We are so pleased to hear about the seamless experience you had online followed up by your time in our Shipquay store. We will be sure to pass this message on to both teams, and look forward to seeing you again in the future!
Best wishes, Lunn's
Lunns are first class all the time.
Lunns are first class all the time.
My husband purchased David Yurman ear rings and he also purchased a David Yurman necklace in December 2025.
The welcome is lovely and the coffee beautiful.
Some day, I am definitely going to try that glass of champagne. Definitely one of the most beautiful shops in the world with superb staff.
Joan Sheridan
28 March 2026
Reply from Lunn's Jewellers
Hi Joan,
Thank you for your kind 5 star review. We are so pleased to hear of the fantastic experience you received when shopping with us. We hope you enjoy wearing your new jewellery, and very much look forward to seeing you again in the future for that glass of champagne!
Best wishes, Lunn's
My Fiancée and I were so grateful for…
My Fiancée and I were so grateful for Claire's help. She was fantastic and so attentive. 5 stars!
21 March 2026
Reply from Lunn's Jewellers
Hi Jonathan,
Thank you for your kind 5 star review. We are so happy to hear you had such a positive experience with Claire, and will be sure to pass this message on to her. We look forward to seeing you both again soon.
Best wishes, Lunn's
Was buying a watch for my son's 18th …
Was buying a watch for my son's 18th birthday .
The attention we got was superb
21 March 2026
Reply from Lunn's Jewellers
Hi there,
Thank you for your kind 5 star review. We really appreciate you coming to us to share in such a special occasion. We hope your son enjoys his new timepiece, and look forward to seeing you again in the future.
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Amanda,
Thank you for your kind 5 star review. We are very happy to hear you found our staff so pleasant and helpful, and look forward to seeing you again soon!
Best wishes, Lunn's
A pleasant experience at Lunns
We were made to feel welcome and the staff were very happy to help. They asked us what we were interested in and then helped us select the best product for our needs. There was no pressure selling.
2 March 2026
Reply from Lunn's Jewellers
Hi Michael,
Thank you for your kind 5 star review. We are so glad to hear you had such a positive experience when shopping with us, and look forward to seeing you again in the future.
Best wishes, Lunn's
We went to Lunns in Victoria Centre in…
We went to Lunns in Victoria Centre in December to buy a Birthday present and we had great customer service, the girl was amazing, I would say she was managerial quality, just excellent. Her surname was Martine Hines and she couldn’t do enough for me and my Husband, making sure we had a voucher towards parking in Victoria Centre, that in my book was going further to help us have a great shopping experience, she is a great asset to Lunns and I would love you to let her know how great she is at her job, her customer service is second to none, she’s brilliant.
27 December 2025
Reply from Lunn's Jewellers
Hi Michael,
Thank you for your kind 5 star review. We are so pleased to hear you had such wonderful experience from Martine, and will be sure to pass this message on to her. I know she will really appreciate it. We look forward to seeing you again in the future.
Best wishes, Lunn's
Welcoming
Welcoming, polite and knowledgeable staff.
Quick turnaround on the repair to my watch.
27 March 2026
Reply from Lunn's Jewellers
Hi Alan,
Thank you for your kind 5 star review. We are so glad to hear you had a positive experience with our Aftercare department. We will be sure to pass this message along.
Best wishes, Lunn's
10/10 for everything.
Fancy delivery, great prices for authentic pieces, and even better customer support. Highly recommend.
30 March 2026
Reply from Lunn's Jewellers
Hi,
Thank you for your kind 5 star review. We are so glad to hear you had such a positive experience when shopping with us online, we will be sure to pass your message on to our Concierge team. Thank you for shopping with us, and we look forward to dealing with you again in the future.
Best wishes, Lunn's
Great experience.
4 March 2026
Reply from Lunn's Jewellers
Hi Eduards,
Thank you for your kind 5 star review. We look forward to seeing you again soon.
Best wishes, Lunn's
As always the staff at Lunns were…
As always the staff at Lunns were exceptional and made the experience of buying a new watch very enjoyable.
9 March 2026
Reply from Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. We are delighted to hear you had such a fantastic experience when purchasing your new timepiece. We hope you enjoy it, and look forward to seeing you again soon!
Best wishes, Lunn's
We dealt with Fraser in the Queens…
We dealt with Fraser in the Queens arcade shop, he was very helpful and responsive and helped take a lot of the stress out of the decision. Would highly recommend!
20 March 2026
Reply from Lunn's Jewellers
Hi Shane,
Thank you for your kind 5 star review. We are so pleased to hear you had a positive experience with Fraser, and will be sure to pass this message on to him. We look forward to seeing you again in the future!
Best wishes, Lunn's
Great staff
Great staff, good stock and good experience while shopping for watches and jewelry.
4 March 2026
Reply from Lunn's Jewellers
Hi Louren,
Thank you for your kind 5 star review. We are delighted to hear you were happy when shopping with us, and look forward to seeing you again soon.
Best wishes, Lunn's
Lovely friendly lad sold the watch
Lovely friendly lad sold the watch. He was a pleasure to deal with.
3 March 2026
Reply from Lunn's Jewellers
Hi there,
Thank you for your kind 5 star review. We are so glad you had a great experience when purchasing with us, and hope you enjoy your new timepiece. We look forward to seeing you again soon!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Elaine,
Thank you for your kind 5 star review. We are so delighted you received excellent service, and look forward to seeing you again soon!
Best wishes, Lunn's
Service and experience was great...as…
Service and experience was great...as was their patience
23 March 2026
Reply from Lunn's Jewellers
Hi Ciaran,
Thank you for your kind 5 star review. We are so glad you had such a great experience, and look forward to welcoming you back in to store soon!
Best wishes, Lunn's
Consumate Professionals
My wife and I have had the pleasure of dealing with Paul at Lunns Jewellers for a number of years now. All I can say is that he is more than a professional, he developed a relationship with his clients that is reciprocal, a real pleasure to deal with
27 March 2026
Reply from Lunn's Jewellers
Hi William,
Thank you for your kind 5 star review. We are delighted to hear you have had such wonderful experiences with Paul, we will be sure to pass this message on to him. We look forward to seeing you again soon.
Best wishes, Lunn's
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