This is the second time I have used Lunns. The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the... See more
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Review summary
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We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recomm... See more
Company replied
Lunns are first class all the time. My husband purchased David Yurman ear rings and he also purchased a David Yurman necklace in December 2025. The welcome is lovely and the coffee beautiful. S... See more
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Excellent Customer service from knowledgeable and friendly staff in the Omega boutique. Purchased several watches from them over last couple of years. Wouldn't shop anywhere else.
Company replied
Company details
- #30 of 106 best companies in Jeweller
- #7 of 13 best companies in Diamond Dealer
- #15 of 86 best companies in Jewellery Designer
- #8 of 29 best companies in Jewellery Engraver
- #11 of 27 best companies in Watch repair shop
- #38 of 128 best companies in Watch shop
Written by the company
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Contact info
Queens Arcade, BT1 5FE, Belfast, United Kingdom
- 028 90329799
- concierge@lunns.com
- lunns.com
4.9
Excellent
401 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What can I say about Lunn’s…simply the best
What can I say about Lunn’s? Well the simple truth is that it is the best jewellery store, bar none. I have been shopping there since 1988 and have enjoyed a lot of fantastic moments, always enabled by Barry, a top man. Long may you reign 👌
5 January 2026
Unprompted review
Reply from Lunn's Jewellers
Hello Malcolm,
Thank you for your kind 5 star review. We really value your continued support and have certainly enjoyed being part of so many special occasions. We appreciate your kind words, and will be sure to pass them on to Barry especially. We look forward to seeing you again soon.
Best wishes, Lunn's
Very welcoming and relaxed atmosphere…
Very welcoming and relaxed atmosphere when collecting my watch. Customer service was excellent on the day and also by email, being quick to respond to any queries.
27 January 2026
Reply from Lunn's Jewellers
Hello,
Thank you for your kind 5 star review. We are delighted to hear of your experience when shopping with us and hope you enjoy your new timepiece. We look forward to welcoming you back in the future!
Best wishes, Lunn's
His & Hers Watches
Both my wife and I had a memorable experience in the Omega boutique purchasing watches to celebrate our upcoming birthdays.
Travis reached out before our appointment to see if there was anything in particular we were interested in and had a private room ready for our arrival along with a fantastic bottle of champagne.
Based on our preferences Travis had curated a selection of watches for us to choose from, I found this invaluable as I ended up with a watch that I hadn’t previously considered.
Travis’s product knowledge and enthusiasm for the brand really shone through adding greatly to the experience.
5 February 2026
Unprompted review
Reply from Lunn's Jewellers
Hi Mark,
Thank you for your kind 5 star review. We are so glad to hear you had such a positiv experience visiting our TUDOR boutique. Your kind words mean a lot, and we will be sure that this is passed on to Travis and the team. We hope you enjoy your new timepieces and look forward to welcoming you back into store in the future!
Best wishes, Lunn's
Watch serviced and returned within…
Watch serviced and returned within original timescale. Excellent service.
8 January 2026
Reply from Lunn's Jewellers
Hi Emma,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with our Aftercare department, and look forward to seeing you again soon.
Best wishes, Lunn's
Very friendly and professional service.
20 December 2025
Reply from Lunn's Jewellers
Hi James,
Thank you for your kind 5 star review. It is great to hear you recieved friendly and professional service and we look forward to seeing you again in the future!
Best wishes, Lunn's
Fabulous experience and exceptional…
Fabulous experience and exceptional customer service. Would 100% recommend.
22 January 2026
Reply from Lunn's Jewellers
Hi Victoria,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with us, and look forward to seeing you again in the future!
Best wishes, Lunn's
Good experience at Shipquay shop
Good service from Eileen at the Shipquay store when I bought a new Tag Heuer watch. She sized the watch perfectly to suit and assisted in very pleasant purchase.
23 January 2026
Reply from Lunn's Jewellers
Hi there,
Thank you for your kind 5 star review. It is wonderful to hear you had such a great experience with Eileen in our Shipquay store, we will be sure to pass on your nice message to her. We look forward to seeing you again soon and hope you enjoy your new timepiece!
Best wishes, Lunn's
Excellent service from Aidan Hawkins at…
Excellent service from Aidan Hawkins at the Omega centre. I’m very happy with my purchase.
9 January 2026
Reply from Lunn's Jewellers
Hi Jim,
Thank you for your kind 5 star review. We are delighted to hear you had such great service from Aidan, and we will be sure to pass this message on to him. We look forward to seeing you again in the future.
Best wishes, Lunn's
Brilliant company to deal with
Brilliant company to deal with, very knowledgeable friendly staff
Would highly recommend
3 February 2026
Reply from Lunn's Jewellers
Hi Jamie,
Thank you for your kind five star review. We are delighted to hear you had such a great experience shopping with us. We look forward to seeing you again soon!
Best wishes, Lunn's
Fantastic Team!
Great customer experience because of the wonderful people working there!
26 January 2026
Reply from Lunn's Jewellers
Hi Murad,
Thank you for your kind 5 star review. We are delighted you were so please with the customer service you recieved. We look forward to dealing with you again in the future.
Best wishes, Lunn's
Ordered online and then had store pick…
Ordered online and then had store pick up. A very professional service from ordering to collection of item.
27 January 2026
Reply from Lunn's Jewellers
Hi SG,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience shopping with us, and look forward to welcoming you back in future!
Best wishes, Lunn's
Excellent
Excellent, seamless on line purchase, great packaging and a nice handwritten note inside. Very good prices and super quick turnaround. Thank you.
26 January 2026
Reply from Lunn's Jewellers
Hi Chris,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience shopping with us online, we will be sure to pass this on to our Concierge team. We look forward to dealing with you again in the future!
Best wishes, Lunn's
Amazing service and a perfect ring
Fantastic service from start to finish. Courtney was so friendly and helpful and made what could have been a stressful decision feel easy and enjoyable. They really listened to what I was looking for and helped me choose the perfect engagement ring. Couldn’t recommend this jeweller enough!
30 January 2026
Unprompted review
Reply from Lunn's Jewellers
Hi Matthew,
Thank you for your kind 5 star review. We are so glad we got to play a part in such a special occasion, and that you received such friendly and helpful service from Courtney. We will be sure to let her know of your message, and look forward to welcoming you back in the future!
Best wishes, Lunn's
Grainne in Lunns Tudor Boutique was…
Grainne in Lunns Tudor Boutique was exceptional from start to finish. She handled my initial query over the phone with professionalism and clarity and guided me seamlessly all the way through to the completed sale. She was consistently polite, knowledgeable, and a pleasure to deal with. The whole process felt smooth and well managed thanks to her support. I wouldn’t hesitate to recommend Grainne to anyone looking for a first-class service.
30 January 2026
Unprompted review
Reply from Lunn's Jewellers
Hi Leo,
Thank you for your kind 5 star review. We are delighted to hear you had such a fantastic experience with Grainne, and will be sure to pass this message on to her. We look forward to welcoming you back in store in the future.
Best wishes, Lunn's
I had a Rolex watch requiring…
I had a Rolex watch requiring adjustment and the bracelet cleaned.
The watch was returned with bracelet as new and the watch now super accurate !
Top class service
17 January 2026
Unprompted review
Reply from Lunn's Jewellers
Hi Mark,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience with our Aftercare department. We will be sure to pass on this message, and look forward to seeing you again in the future.
Best wishes, Lunn's
Rolex
Picked up a GMT today from the Rolex Boutique. Morgen was excellent. Super product knowledge and very good communications. Let me try a few other pieces and talked very knowledgeably about them. A great ambassador for Lunns and Rolex.
23 January 2026
Unprompted review
Reply from Lunn's Jewellers
Hi Paul,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Morgen, and will be sure to pass this message on to him. We look forward to seeing you again in the future!
Best wishes, Lunn's
Love lunn,s
The staff are fantastic so helpful I like the friendly and helpful they are they go that extra mile.
18 December 2025
Reply from Lunn's Jewellers
Hi Colin,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with us. We look forward to dealing with you again soon!
Best wishes, Lunn's
I’m extremely grateful to Lunns for…
I’m extremely grateful to Lunns for such a fantastic online ordering experience. From start to finish, the service was exceptional, with clear communication and great care throughout. Everything was handled so smoothly, and it truly made the experience special. Thank you to the team at Lunns, I wouldn’t hesitate to order again.
20 January 2026
Reply from Lunn's Jewellers
Hi Vince,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience shopping with us online, and will be sure to pass this message on to our Concierge team. We look forward to dealing with you again in the future!
Best wishes, Lunn's
First class service
Very quick delivery. When I emailed with a query they were very quick to respond. Watch was delivered well protected in a lovely sturdy box. Overall a first class service.
13 January 2026
Reply from Lunn's Jewellers
Hi Audrey,
Thank you for your kind 5 star review. We are delighted to hear you are happy with your online purchase and hope you enjoy your new timepiece. We look forward to dealing with you again in the future!
Best wishes, Lunn's
Packaged my omega very nicely with…
Packaged my omega very nicely with chocolates and customer service was great.
12 January 2026
Reply from Lunn's Jewellers
Hi Daniel,
Thnank you for your kind 5 star review. We are delighted to hear you received your new timepiece. We look forward to dealing with you again in the future!
Best wishes, Lunn's
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