Lusher Reviews 

Reply from Lusher

Sep 16, 2026

Thank you so much for your kind words, your thoughtful review, and most of all, for supporting LUSHER for nearly 10 years!

We truly love what we do—creating genuine, lived-in Italian leather bags for women who appreciate beautiful things that feel personal, timeless and made to be lived with.

Having customers like you who have been with us since the beginning and take the time to share your experience with others means so much to us and help our creative juices flowing.

Your review not only made our day, it helps other women discover LUSHER and feel confident about giving us a try. It's always our goal to make the companion to share lifes adventures.

Thank you for being part of our journey. We appreciate you more than you know. ❤️

Reply from Lusher

Jul 21, 2026

First, we'd sincerely like to thank you for your continued support of LUSHER and for your recent purchase of your Black Star Tote. Your trust in our customer care, service, and our handcrafted Italian leather bags reflects the lasting relationships we strive to build with every customer. Your confidence means a great deal to our small, female-owned and managed company.

We'd also like to provide some additional context for anyone reading your review.

When you contacted us on May 30 regarding the magnetic clasp, we responded personally within just a few hours. After you shared how much you loved your bag and wanted to continue using it, we asked if we could provide you with a $100 refund toward having the internal magnetic snap professionally repaired by a local leather bag repair specialist.

You replied just minutes later that you were happy with this solution, asking, "Do you need my information or do you have it on file?" We replied that we already had your information from your original order and confirmed that your refund would be issued to your original method of payment. The $100 refund was processed immediately and credited back to your credit card within 12 hours.

The repair we were made aware of was for the internal magnetic snap, concealed beneath the leather flap. Because this component is hidden during normal use, replacing it should not alter the appearance of the bag. The photographs you later shared confirmed that the replacement magnetic snap closely matched the original and had been successfully repaired.

We understand from the photographs you provided that the small exterior antique brass snap was also replaced using a decorative blue leather snap. If this modification was made without your approval, we would absolutely encourage you to contact the leather repair specialist and ask that the original brass hardware be reinstated. While repair methods and replacement hardware are ultimately at the customer's discretion in consultation with their chosen repair specialist, we would have preferred to see the repair completed in a way that preserved the bag's original handcrafted design. Unfortunately, once the bag had been altered by a third party, we were no longer able to accept it back for a refund or replacement.

At LUSHER, we take great pride in both our craftsmanship and our customer care. In this case, we responded within hours, worked with you to find a solution that allowed you to continue enjoying the bag you told us you loved, and processed your agreed refund immediately. While we're genuinely sorry the third-party repair resulted in an exterior modification you weren't happy with, that outcome was unfortunately outside of our control.

We sincerely appreciate your support and wish you many years of enjoyment with your LUSHER collection.

Reply from Lusher

Jul 21, 2026

Hi Tobias, Thank you taking time to leave a kind, helpful and supportive review of your experience shopping with us at LUSHER for both you and your wife. We were so excited to help with your special order request and are so glad your wife loves her Quest and continues to shop with us. We're so glad you found us. Kindly the Lusher Team!

Reply from Lusher

Jul 21, 2026

Thank you for taking the time to share your experience and for your kind words about our customer service, craftsmanship, and fast delivery. We're delighted your Hero Travel Tote arrived just four days after placing your order and that you appreciated the buttery Italian leather, thoughtful organization, and quality of its construction.

The Hero Travel Tote was intentionally described and designed as an large oversized leather weekender, handcrafted from premium Italian leather with multiple exterior pockets, zippered compartments, and substantial hardware. Because it is designed for travel rather than as a lightweight everyday handbag, its dimensions, approximate weight, and detailed specifications are all provided in the product description to help customers make an informed choice before purchasing.

We also noticed you didn't contact our Customer Care team before leaving your review. We personally answer every customer email and are always happy to help answer questions or discuss any concerns. We would have welcomed the opportunity to speak with you directly.

We truly appreciate your comments about the quality of the leather and craftsmanship. We hope you'll enjoy your Hero Travel Tote for many years to come, and thank you for supporting our small, female-owned company and the talented artisan families in Italy who handcraft every LUSHER piece.

Reply from Lusher

Jul 21, 2026

Hi Laura, Thank you for sharing your experience shopping with us at LUSHER, we appreciate you taking time to leave a help, kind and supportive review. We are so glad your loving your Quests, Slings and I noticed your recent order and review of your Calla Lily Hobo - we are so happy you found us!