Luso Spas Reviews 619

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many appreciate the smooth delivery process and the efficient, polite manner in which services are carried out, from installation to maintenance. However, some people were dissatisfied with the product and quality, reporting issues such as damaged items upon delivery, products not working correctly, or covers splitting prematurely. A few customers also mentioned problems with communication regarding delivery dates and felt that their concerns were not adequately addressed when issues arose.

What people talk about most

Service

Users describe positive interactions with service, highlighting promptness and efficiency in delivery,... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction, praising... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the prompt and excellent... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers are satisfied, praising the fantastic quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Luso Spas twice now. Once to have my hot tub relocated and yesterday when I purchased a new cover. They are always true to their word, give regular updates on timings and are extremely p... See more

Rated 5 out of 5 stars

Fantastic from start to finish. Placed an order for 5 person hot tub. Kept up to date with messages from jay. Delivered to ireland well within the timeframe given and manouvered into a tight... See more

Rated 5 out of 5 stars

Had hot tub for 6 years now with no issues,after refilling it and using it for about 2 weeks the electrics tripped, investigated the fault and fount the UV light and UV controller had blown, a quick... See more

Rated 5 out of 5 stars

The team at Luso Spas were knowledgeable and so easy to work with helping to sort a replacement unit to run our hot tub as the existing pack was obsolete. Very quick at responding, arranging a vis... See more


Company details

  1. Hot Tub Shop
  2. Hot Tub Repair Service

Written by the company

Supplying Luxury and Affordable Hot Tubs Nationwide.

Luso Spas

Written by the company

Luxury Affordable Hot Tubs

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

619 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service. Their team just came to service my spa and replace a few worn parts. Did a fantastic job. Got everything back and and running and left the space as good as new

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Service

After a few years of having a hot tub this was our first service. Jamie and Aiden got the job done, also installed some pipe to make it easier to drain and explained how to use the control panel properly.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company!!

I sold my hot tub on eBay and the buyer arranged for Luso Spas to collect it. Two very knowledgeable and helpful gentlemen arrived and had it on a trailer within the hour. I would highly recommend this company.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Hot Tub Removal

Bought our hot tub back in February 2019 and has to be one of the best things we’ve ever purchased. The service we received back then was excellent and the hot tub is still going strong. We recently moved house so I messaged Luso Spa’s to see if they could move the tub for us, which of course they could for a very reasonable price. The 2 guys who turned up couldn’t have been anymore helpful and an hour later the tub was safely at our new address. First class service as usual

8 November 2024
Unprompted review
Rated 5 out of 5 stars

I would like to give a 5 star review…

I would like to give a 5 star review for Tom and Bill of Luso Spas for the professional way they delivered and installed our spa. They really went over and above for there company and I would highly recommend them. Thanks so much guys.
Conway and Julie

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Sean, Northern Ireland.

After having a Hot tub for many years I was looking at downsizing. I chose Luso Spas because of the 5 star reviews and service, plus it was selling the "Atlantis2" Tub that I wanted at a very competitive price. Living in Northern Ireland would explain that the delivery took just a little longer than if living within the mainland UK. However, it was worth the wait when the tub arrived. I've had the tub a few months now, and have enjoyed many hours of relaxation in it. Aftercare is good, and if looking at purchasing a Tub from Luso Spas would be the right choice.

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Efficient & Professional.

Everyone from the office to the guys who came to do my repair and service my hotub were a great bunch of people efficient and professional exactly what you would want from a company ۔
Many thanks to all .

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Replacement jet

I bought my hot tub from Luso spas several years ago. The service was great and the hot tub is still fantastic. Recently, I needed a replacement jet, so I contacted Luso spas again, knowing that they knew my hot tub but also because I knew their service was excellent. They're very professional and exact part arrived swiftly. Cheers guys

6 September 2024
Unprompted review

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