Luso Spas Reviews 619

Samantha is always so helpful and assist me through buying and maintaining our hot tub. Reece is absolutely brilliant, he and the other installer knew what they were doing and made light work of what is a difficult job look easy. So pleased and grateful to all those involved in making it possible to relocate, fit the cover lifter and restarting our hot tub. Thank you

Great team at Lusso, Jay and the team did a fantastic job of supplying and installing our new Hot Tub.

Very helpful when we needed a bit of advice.

Two nice guys a credit to your company thank you Rory and Kailum just had a service they could not do enough for us thank you and will be using again .

Had a hot tub installed today
Steve and Callum where very good and helpful
Great service
Highly recommend
James ( york)

Fast, flexible, efficient service. Diagnosed our hot tub problem quickly and fixed on the same visit. Recommended 👏

Exceptional Service, exceptional product and the installation guys were exceptional. I would highly recommend them. Si B Felcourt East Grinstead.

We had been looking at hot tubs for over a year but access to our middle terrace was difficult. We also had just one spot where we needed it. Had some really high quotes from several other companies which we dismissed. I saw Luso spas on Facebook and saw the ara 2 was exactly what we were looking for. We had a few chats with Jay and the Luso team and went for it. Despite the tricky access, as if by magic they craned it over the house . The installer was brilliant. Really happy with the experience ! Love the product . Highly recommend !

Top quality outfit did what they said when they said it would recommend

From delivery 2 years ago, to equipment/spares advice needed today, they have been top notch. Would highly recommend

I recently purchased a new Wi-Fi unit to replace my old one, The Luso spa team were very helpful and I managed to instal and set up the system with a little help. Very professional company

Have had the inverboost ux11 fitted today plus a service. Aiden and his mate were here for 8.00. Excellent service all round from dealing with Sam in the office. Cannot express how we are with everything.

Really responsive and flexible. They offer a great service and range of products. The lads that came were to help sort our jacuzzi were really helpful and informative. Superb!!

5* - A Big thank you to Luso Spas for excellent service yet again. We had our second yearly service (cheers Rory), which we think is well worth the money as there’s always the little hidden things that may cause the problems. Jay and his team are always on hand with helpful advice.
Many thanks guys.
Serviced 17th May 2023.
Looking forward to another year of Happy Hot Tubing 👏👏

Jay and the team at luso spas fitted a Gecko heat pump for me last summer which was a large inital outlay however i have just received my annual electric bill and i have used 1500kw's less in the last 12 months. Whilst its is difficult to see where the actual saving has come from nothing else has changed so i recon that a good 90% of the saving has come from the heat pump as i do like to use the tub all year. British gas has even reduced my monthly DD by £25 per month 😊
I have used this company several times for actual purchasing the tub to maintenance and serviceing nothing is ever a problem for them and they are are always happy to help out even though they are not local.So a big thanks guys 5 stars ✨

I would just like to say Thankyou for the amazing service we got yesterday on delivery of our Verona hot tub. We don’t have the easiest garden to access but the delivery men were brilliant and so professional throughout the visit and attaching the cover lifter for us. So please pass on our thanks again. Can’t wait to get out using it now!

Luso spa’s have fitted us a spa heat pump a couple of weeks ago and from start to finish have been first class with knowledge and communication.
Very reasonably priced and fitted when convenient with us.

Fantastic service. I had a leak in my 13 yr old spa and expected an up sell for a new one. Nope, diagnosed the problem, ordered the part and all fixed, better than before, within a week. Great advice that no other company had ever given me. Brilliant full service and will definitely use from now on.

Had our hot tub installed during lockdown by Luso....no regrets and glad I dealt with Luso. Due to the spiralling electricity costs I decided to get a heat pump installed by Luso and it was fitted yesterday. Much faster at heating the water and the unit was a lot quieter than I imagined. Delighted so far. It uses half the energy of the tubs internal heating element (which is now disabled), however, as it heats the water so much quicker it's running a lot less, so the savings are even greater. Used often enough, it should pay for itself within a couple of years, and with the 5 year warranty it's a no-brainer! Top marks to the two friendly installers that fitted it, they worked their socks off as they were late arriving due to road closures. Not only that, they got soaked due to the heavy rain and just carried on despite the offer of shelter. Well done lads, you deserve a bonus! 😉

Had a inverboost air source heat pump fitted.
The two installers did a very proffesonal and neat installation.
The pump worked fine, however was initially costing me more than before.

I contacted them and they came out and sorted the flow issue, now making great savings on electricity cost.

Highly recommend getting one of theses fitted.
Thanks Luso Spa's