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Lustre Tendance Reviews 118

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TrustScore 2.5 out of 5

2.7

Lighting Shop
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Company details

  1. Lighting Shop

Written by the company

Des collections incroyables de lustres pour tous les gouts.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

118 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Very bad experience

No information about the delivery, which took much longer than what was stated on the website. The quality is clearly not up to standard.
Very disappointed.

1 December 2025
Unprompted review
Lustre Tendance logo

Reply from Lustre Tendance

Hello Heidi,
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the delivery time and the quality of the product.
This is not the level of service we aim to provide. We would like to look into your order details to understand what happened with the tracking information and address your concerns about the product's quality.
Please contact us directly at contact@lustre-tendance.fr with your order number. We are committed to finding a satisfactory solution for you, whether it be a return or a refund.
Best regards,
The Lustre Tendance Team

Rated 4 out of 5 stars

Great effect for this product

Great effect for this product. Need to know how to do wiring of each ligth. Amazing functionality of changing ligth color White/warm only switching on/off.
Would appreciate a extra delivery of spare because some are defectuous after some week s use.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a chandelier fromTotal scam – avoid this company at all costs…

I ordered a chandelier from lustre-tendance.fr (Order #15870) in July 2025. The first one arrived damaged, and the replacement they sent was also defective — it didn’t even turn on, as confirmed by a certified electrician.

After months of back-and-forth emails, the company still refuses to refund me, insisting that I should ship the broken item back to the United States at my own expense. This is illegal under EU consumer law.

Their so-called customer service is a joke — full of empty promises, excuses, and zero accountability. It’s clear this is a scam operation hiding behind a French website and a fake “SAV”.

I’ve filed a complaint with the French consumer protection authority (DGCCRF) and strongly advise everyone to stay away from this fraudulent site.

13 July 2025
Unprompted review
Lustre Tendance logo

Reply from Lustre Tendance

Dear Agathe,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.

Regarding the damaged item and replacement received, our team reviewed your case in accordance with our policies and procedures. While we always aim to provide high-quality products, any return or refund request must follow the appropriate process, which includes returning the item so that we can verify the issue with our quality control team.

We understand your concerns and the inconvenience this may have caused. Please note that we remain available to assist you further, and if you would like us to re-open your case, feel free to contact us privately with your order number.

Thank you for your understanding,
The Lustre Tendance Team

Rated 1 out of 5 stars

They sell fake and damaged lamps from China

They sell fake lamps from China, the lamp which they sent me was damaged and thy didn't accept my complaint and give money back.

15 April 2025
Unprompted review
Lustre Tendance logo

Reply from Lustre Tendance

Hello Anna,

First sorry for this problem. I would like to let you know that we sell only original product. For your order, i see that a refund has been send already.

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