Why have Buy Ticket buttons on the site that don’t work? I’m coming from Eastern Europe where this is like basic basic functionality and here we have public transport from one of 4 London airports stu... See more
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I recently used the DART at London Luton Airport and was genuinely impressed from start to finish. The whole system is incredibly efficient and seamless—trains run frequently, and the journey itsel... See more
The whole system seems to be designed to extort money out of customers. Why do the barriers allow you to tap in and out then charge you the max fare. Raised a complaint and each person I was dealing w... See more
I would give less stars if I could. Absolutely insane that they don’t tell anywhere that you have to get a seperate ticket to this random DART shuttle from the airport. They say that tickets are avail... See more
Company details
Written by the company
Connected by East Midlands Railway, the Luton Airport Express whisks you direct to Luton Airport Parkway station for the four-minute hop to the airport on the new Luton DART.
Contact info
United Kingdom
- lutonairportexpress.co.uk
2.5
Poor
45 reviews
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What a rip off!
What a rip off!! Bought an online ticket from ‘Luton Airport Parkway’ heading north and when I tried to hop the Dart shuttle, I was told to pay £4.90 for a one stop, one minute ride! I don’t know any other UK airport that charges for its rail shuttle?! Fuming, I bought a ticket and headed to Parkway, only to be stopped at the gates for my platform and refused entry to my EMR train. I was told to wait in a corner for an hour before I could access the platform. The same DART employee sneered and said “That’s what you get with advance tickets!” Though why he was operating an EMR gate I do not know. Totally appalled by DART and hope never to use them again. I’m walking the 500 yards on my return!!
7 July 2024
Unprompted review
Con advert
Con . It's impossible to find £10 tickets. Train only goes to luton parkway & you have to catch another train
11 May 2024
Unprompted review
Luton Airport Express' advert on TV
Luton Airport Express' advert on TV is one of the most misleading ones I have ever come across.
1. They purport to transport you to Luton Airport from St Pancras. They do not tell that at Luton Airport Parkway station you have to change onto a completely different Shuttle run by an entirely different company, the DART shuttle service at extra cost: £4.90p per passenger for a 3.2 Km [2 miles ride]. This makes it the most expensive rail journey in Europe by far.
2. The Company do not tell you that they have abolished the bus shuttle service that used to run between Luton Airport Parkway and the Airport at far less cost to the passenger.
3. The Advert pretends to advertise a service From as little as £10 per passenger from St Pancras to Luton Airport or vice versa. The Real Price is £22.40 per passenger, more than double!!! A complete rip-off!!
24 April 2023
Unprompted review
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