My experience at Luv Cars was really good . Thinking about finance is always a scary feeling especially when it’s your first time, looking about it. The staff at Luv cars made it easy to choose a vehi... See more
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Review summary
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I have had a great experience with Luv Cars from beginning to end! They have been patient with me when I was choosing a car at my budget and type of car i was looking for. Rosie was always polit... See more
Company replied
Really helpful, easy to use, helped secure a car, with a better deal, after 1st one fell through, as Garage double sold it. Good communication and kept us informed as to what was happening.
Company replied
Very pleasant staff and gets work done very quickly and professionally. Even though I didn't like 2 or 3 cars you would come back with another 1 and never give up 10 stars
Company replied
Company details
Written by the company
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Written by the company
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Contact info
The Blue Tower, MediaCityUK, M50 2ST , Salford, United Kingdom
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Reply from Luv Cars
Hi Mark, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Reply from Luv Cars
Hi, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
10 out of 10 would definitely recommend…
10 out of 10 would definitely recommend to others
12 June 2026
Reply from Luv Cars
Hi Richard, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Absolutely fantastic
Absolutely fantastic! Honestly cant fault this company at all! They kept in touch every step of the way & had a new car within a couple of days 🙂
16 June 2026
Reply from Luv Cars
Hi Rachel, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that our team communicated effectively throughout the whole process. Enjoy your new vehicle.
Efficiency Personified
The process was smooth, the staff are amazing, and communication was effective. The entire process time from start ti finish was decisive and focused.
15 June 2026
Reply from Luv Cars
Hi, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Was a very pleasant experience
Was a very pleasant experience. Got me a good deal and love my new car . Customer service was good untill passed to the department for finalising everything . But even than was acceptable
14 June 2026
Reply from Luv Cars
Hi Daniel, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
My experience withLuvcarsScott and Cameron were very helpful on…
Scott and Cameron were very helpful on the phone, but when I arranged to pick the car up, it took over three hours for you to send over the paperwork and I was stranded in Winsford with no car but lucky enough Leanne the sales person at Carzone did an excellent job of getting all my paper work from you when I had spoken to you previously about picking the car up on the Saturday morning which was stressing me out and when I spoke to you on the phone you’re more or less said it wasn’t your problem so I was not a very happy customer
13 June 2026
Reply from Luv Cars
Hi Wendy, we appreciate you taking the time to leave a review. We are truly sorry to hear about your recent experience. We understand how stressful this service can be and would like to apologise for any distress that this experience caused. We will pass this feedback on to the relevant team to review internally.
Reply from Luv Cars
Hi Stephen, thank you for taking the time to leave us a positive review.
Reply from Luv Cars
Hi Ross, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you found our process quick and efficient.
Amazing
Amazing, start to finish so helpful, replied quickly and answered all my questions
15 June 2026
Reply from Luv Cars
Thank you for taking the time to leave a review, we are happy to hear that our team were able to help throughout your car buying journey. We hope that you think of us if you wish to buy another car in the future!
Great company made my application…
Great company made my application hassle free and uncomplicated.
They were very helpful in explaining everything that goes with the application.
My car expert ali was absolutely brilliant.
He was really helpful and at the end of it all I have a fantastic car.
Cheers
13 June 2026
Reply from Luv Cars
Thank you for leaving a review. We are glad to hear that our team was helpful in explaining the application process and appreciate the feedback for Ali, we will pass this back to him. We hope that you enjoy your new car!
From start to finish.
From start to finish the service was excellent. The first contact with Craig was spot on, he was very helpful and patient in finding the correct car and sorting out all the paperwork.
13 June 2026
Reply from Luv Cars
Hi Dave, we appreciate you taking the time to leave a review. We would like to thank you for your positive feedback for Craig, we are glad to hear that he was helpful throughout your car buying journey. We wish you all the best with your new car.
I had a fantastic experience with…Luv Cars
I had a fantastic experience with LuvCars and would highly recommend them.
From my first enquiry to collecting the vehicle, the team was professional, friendly, and genuinely helpful. They were always available to answer questions, provided clear information, and made the entire process smooth and straightforward.
What stood out most was their honesty and customer care. I never felt pressured, and they took the time to make sure I was comfortable and confident with my purchase. The vehicle was exactly as described, and the service I received exceeded my expectations.
Thank you to everyone at LuvCars for making the experience so positive. I would not hesitate to recommend them to family and friends and would happily use them again in the future.
12 June 2026
Reply from Luv Cars
Hi Cosmin, thank you for taking the time to leave a review, we truly appreciate your detailed feedback! We are glad to hear that our team were able to help throughout and make the process as stress free as possible, this is the level of service that we strive to provide. We would also like to thank you for your recommendation, this means a lot to our team.
Good service is been provided.
12 June 2026
Reply from Luv Cars
Hi Babatunde, we appreciate you taking the time to leave a review. We are glad to hear that you are happy with the service that we have provided. We hope that you think of us if you decide on purchasing a new car in the future!
Very helpful with every step of the way
11 June 2026
Reply from Luv Cars
Hi Paula, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was a good one and that our team was helpful throughout. We hope you enjoy your new vehicle and think of us if you wish to purchase a new car in the future.
Very easy straight forward only company…
Very easy straight forward only company that did get me finance and they made it really easy with looking and viewing cars would highly recommend
11 June 2026
Reply from Luv Cars
Hi Joe, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
No reply from customer service team!
Sent an email regarding our motor finance agreement and asked for some details to be clarified, but never received a response.
This was sent two months ago!!
UPDATE: 24/06/26 - The email provided in the response doesn't work.
6 April 2026
Unprompted review
Reply from Luv Cars
Hi Jessica, I am truly sorry to hear that you have not been able to get in touch with our customer service team, this is not the level of service that we strive to provide. In order for our team to look into this further for you, please can you contact us at customerservices@luv-loans.co.uk.
Great customer service
Great customer service. Every thing went so smoothly from start to finish. Picked new car up in within 5 days Thanks
10 June 2026
Reply from Luv Cars
Hi Paula, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was a good one. We hope you enjoy your new vehicle.
My car expert was lovely and patient…
My car expert was lovely and patient when choosing a car however I’m not a big fan of the admin side of the company who didn’t pay the dealership the correct amount and then it took them a day and half to sort after calling them a dozen times
9 June 2026
Reply from Luv Cars
Hi Lisa, thank you for taking the time to leave a review. We are glad to hear that your experience with our car expert was positive, however we are sorry to hear about the issue you encountered with our team completing the purchase of your vehicle. This is not the level of service that we aim to provide. Your feedback has now been passed back to the relevant teams to look into. Once again, we apologise for your negative experience and wish you all the best moving forward with your new car.
😡😡....
The sales team can't go enough for you but the after purchase customer services are absolutely shocking!! No direct contact number just endless emailing..... infuriating isn't the word.!
17 April 2026
Reply from Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your dissatisfaction with our after purchase customer service. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerservice@luv-group.co.uk
Thank you again for bringing this to our attention.
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