Lux Case logo
Visit website

Lux Case Reviews 

649
•
TrustScore 4.5 out of 5

4.3

Mobile Phone Accessory Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be well-made, durable, and exactly as advertised, often exceeding expectations. Many people appreciate the fast delivery, with orders frequently arriving within a few days, even with standard shipping. The website is often described as easy to use, offering a good selection of products, including cases for older phone models. However, some customers also noted issues with their orders, such as receiving incorrect items or products that were not compatible as described. A few other people also felt that delivery times were longer than expected, with some experiencing significant delays and a lack of tracking information.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent quality and accurate... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt delivery... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers finding the ordering process easy and... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the good and fantastic... See more

User experience

Customers had positive experiences with user experience, frequently praising the website as easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good selection of watch straps. It would be very much appreciated if they could offer a colour selection option for products with multiple colours, instead of having each colour listed as a seperate p... See more

Rated 4 out of 5 stars

Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I cou... See more

Rated 4 out of 5 stars

The watch strap I bought clearly said it was compatible with the vivoactive 4s. It arrived and was clearly not compatible. Very disappointing and inconvenient. However I am very satisfied with the cus... See more

Rated 4 out of 5 stars

I had an issue with a product that had to be returned. There was an initial delay, no fault with the company and when I contacted them they resolved it immediately to my full satisfaction.

Company details

  1. Mobile Phone Accessory Shop

About Lux Case

Written by the company

Welcome to Lux-Case!

Lux-case Contact us Smartphone cases Smartwatch straps Tablet accessories Laptop accessories About us

 Lux-Case - Accessories for smartphones, smartwatches, tablets and more

At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style. 

In addition to a wide range of smartphone accessories, we offer all our customers: 

  • Fast delivery on all orders ⚡

  • Low prices 💰

  • 30-day right of return 🗓️

  • Attentive and reliable customer service 📞

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(649)

196 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thrilled with my Lux-case purchases

Thrilled with my Lux-case purchases! I’m always wary of buying online from a new company but the items I ordered (an iPad cover and a Fitbit screen) arrived within the delivery schedule and were exactly what I ordered. Lux-case is my new goto for online shopping. A 5 ⭐ company.

24 May 2026
Rated 1 out of 5 stars

Poor value for money

The phone cover was the wrong size for my phone and the facility for storing bank/credit cards is very limited before the magnetic arm for closing the cover doesn't engage

29 April 2026
Rated 5 out of 5 stars

Fantastic products and service

Ordered late on a Tuesday night and received delivery Friday morning. Ordered an iPhone case, Huawei case and a strap for a Fitbit ace. Quality on all three items is fantastic, there were so many options to choose from too, and price was exceptional. I just went for the standard free delivery so to have in three days was very impressive. Delighted with my experience. Many thanks

7 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look