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Lux Case Reviews 

649
•
TrustScore 4.5 out of 5

4.3

Mobile Phone Accessory Shop
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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be well-made, durable, and exactly as advertised, often exceeding expectations. Many people appreciate the fast delivery, with orders frequently arriving within a few days, even with standard shipping. The website is often described as easy to use, offering a good selection of products, including cases for older phone models. However, some customers also noted issues with their orders, such as receiving incorrect items or products that were not compatible as described. A few other people also felt that delivery times were longer than expected, with some experiencing significant delays and a lack of tracking information.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent quality and accurate... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt delivery... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers finding the ordering process easy and... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the good and fantastic... See more

User experience

Customers had positive experiences with user experience, frequently praising the website as easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good selection of watch straps. It would be very much appreciated if they could offer a colour selection option for products with multiple colours, instead of having each colour listed as a seperate p... See more

Rated 4 out of 5 stars

Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I cou... See more

Rated 4 out of 5 stars

The watch strap I bought clearly said it was compatible with the vivoactive 4s. It arrived and was clearly not compatible. Very disappointing and inconvenient. However I am very satisfied with the cus... See more

Rated 4 out of 5 stars

I had an issue with a product that had to be returned. There was an initial delay, no fault with the company and when I contacted them they resolved it immediately to my full satisfaction.

Company details

  1. Mobile Phone Accessory Shop

About Lux Case

Written by the company

Welcome to Lux-Case!

Lux-case Contact us Smartphone cases Smartwatch straps Tablet accessories Laptop accessories About us

 Lux-Case - Accessories for smartphones, smartwatches, tablets and more

At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style. 

In addition to a wide range of smartphone accessories, we offer all our customers: 

  • Fast delivery on all orders ⚡

  • Low prices 💰

  • 30-day right of return 🗓️

  • Attentive and reliable customer service 📞

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

649 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(649)

193 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality products

This is the 4th case purchased from lux case, all quality items, have 2 genuine leather cases as well. Quality products, decent prices and fast delivery, no hesitation in recommending.

3 November 2025
Rated 1 out of 5 stars

Wrong phone case sent

Wrong phone case sent. Returned it to the address in Dublin. Got no receipt to say they had received it. I tried the telephone number listed to be told access to it was denied.
Sent emails. Most unsatisfactory. Reply was we will endeavour to answer within so many working hours. Never got a reply. Eventually managed to get a refund

25 August 2025

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