LuxAlgo Reviews 1,643

Very helpful. Phoenix

PHOENIX and Rodrigo from LuxAlgo assisted me fast and there was a pleasure to work with LuxAlgo support

PHOENIX helped promptly in resolving my issue

Thank you, Rodrigo great customer service and response keep up thumbs up.

PHOENIX was a great help to my concerns. Great platform and service to the trading industry!!

Great experience. Assisted when I needed it

I bought the Ultimate Edition during Black Friday mainly to use the Price Action Concepts (PAC) Conditions fields to generate signals and scan them across a large U.S. equities watchlist.

After about a week and a half of testing, I realized the workflow I expected isn’t really possible — the alerts/signals don’t function as a true watchlist scanner unless you manually apply the indicator to each stock chart one by one, which defeats the core reason I subscribed.

I ended up using the 30-day money-back guarantee.

The process was a bit slow honestly speaking but understandable. Their AI agent responded and routed me to a human support rep (Rodrigo).

The experience i had was professional and pleasant so i really appreciate it.

If they ever add proper watchlist-level scanning/alerts, I’d definitely come back and try again.

Rodrigo quick reply beautiful advice, straight to the point. When I was at the lowest point in my life, my wife left me, my dog died and Rodrigo just swiftly entered my chat messages, hit me with the, "All is well, don't worry my child" And all my problems were fixed, my wife come back, I became a profitable trader, all to Rodrigo. Lux Algo Is also very useful for backtesting strategies on the future, forex, coin... etc.

I had several questions about some indicators recently, and both the bot and Rodrigo were able to help me perfectly and in great detail — amazing support!

Phoenix answered all of my questions. I appreciate the help. Thank you!

LuxAlgo is great but the refund policy is extremely poor and i will like to warn others . I gave #PAY MINE..# a chance and it has been a evergreen memory .Superb service and I have been paid with ease .

Thank you for resolving me issue today!

I’m really impressed with the support team at LuxAlgo. I recently requested a refund under their 30-day money-back guarantee, and the process was smooth, fast, and completely hassle-free.

Special thanks to the PHOENIX support team member who assisted me—professional, responsive, and extremely helpful throughout the entire process.

The refund was handled quickly and without any issues. It was a great customer service experience, and I truly appreciate the transparency and efficiency.

Thank you, LuxAlgo Support, for the excellent service.

Very good customer service

Phoenix was very helpful

I am writing this to warn potential customers: Do not trust this company with your credit card.

LuxAlgo automatically charged me a massive $719.88 USD for a second year of subscription without any prior notification. I contacted their support immediately to explain that I had not used the service and did not intend to renew.

For a charge of this size ($700+), any reputable business would issue a refund when the customer cancels immediately. However, LuxAlgo refused, hiding behind their "Terms of Service" to keep my money.

I even raised a dispute via PayPal, but LuxAlgo fought it strictly based on the technical billing agreement.

The verdict: They care more about trapping one customer for $720 than their reputation. Taking this amount of money for a service that isn't being used is absolutely unethical. STAY AWAY.