Don't order from this website, its a complete scam. Placed an order for a dress in two different sizes end of Nov 25. A few weeks later only one dress arrived and the quality was awful. I requested... See more
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Still waiting for a Ralph Lauren jumper ordered mid December at a cost of £55. Still waiting no response to latest queries. I have advised unless i hear from them close of business today i intend to r... See more
Do not order from company. Ordered a pyjama set for a Christmas present 2 weeks before Christmas. Still no order arrived. Emails ignored when asked for a refund. Obviously a scam company wanting to co... See more
If I could give 0 I would! Coat arrived… 3 weeks late! Was shocking quality, definitely not worth £55 let alone the full price! Sleeve cuff came sewn together! I had no choice but to unpick stitching... See more
1.3
Bad
314 reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
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Dishonest business
This company is very dishonest and not reputable. Buyers be very aware. They claim to allow returns but when you try to request a return label they refuse saying they are a small business and the cost is too much. You are then presented with meagre settlement offers. JUST DONT TRUST THEM… it’s not worth it!
27 November 2025
Unprompted review
Reply from Luxandclassy
Hi Damian,
Thank you for your feedback and we are truly sorry for the frustration and disappointment you’ve experienced – this is not the way we want any customer to feel.
Our customer support team has already flagged your case directly with our manager for urgent personal review. We’re genuinely sorry for the poor experience so far and for any impression that we don’t honour our returns policy.
You’ll hear from us the moment the manager finalises everything – thank you for your patience while we make this right.
Kind regards,
Lux & Classy Support Team
Successful charge back from bank!! Con artists!
After being ripped off by this company saying they were sending me Ralph Polo sweaters, and receiving Temu Tat, and then saying I had to return this rubbish to China at my cost, even though their website says no quibble 30 dat return, I can say I have been successful in a chargeback! My bank reviewed the emails and false advertising and found in my favour! If you have been conned I urge you to not give in and go this route.
3 November 2025
Unprompted review
Reply from Luxandclassy
Hi Paul,
Thank you for your feedback and we’re truly sorry for the terrible experience you’ve had – the items clearly fell far short of what you expected and the return process caused unnecessary stress.
We can see that your chargeback has been successfully processed and you have already received your full money back through your bank.
We’ve also flagged this order with our quality control team so that the same issue doesn’t happen to anyone else in future.
We’re genuinely sorry we let you down and we’re grateful for the chance to learn from this.
Kind regards,
Lux & Classy Support Team
I wish read reviews before ordering
Just give up with this company, but my bank gave me my money back. As they are basically fraudulent sellers, promising refunds they won’t deliver! I wish I had read emails before ordering from this dreadful company. I ordered a pair of floor length cashmere trousers £69.99, they are about 4 inches too short and are no use to me. I also have been offered all sorts of ridiculous solutions, order a larger size and pay half price was one, then 20% refund and keep item. I have sent about 12 emails. Does anyone actually get as promised on their website a full refund?
Disgusting customer care!
25 November 2025
Unprompted review
Reply from Luxandclassy
Hi Julie,
Thank you for your feedback and we’re truly sorry for the huge disappointment with the trousers and the frustrating back-and-forth.
If your issue hasn’t been fully resolved yet, please get in touch with our customer support team directly (just reply to any of our previous emails or send a new message to info@luxandclassy.com). We’re here to make sure you receive the full refund you’re entitled to, exactly as promised.
We’re really sorry we let you down and we want to put this right straight away.
Kind regards,
Lux & Classy Support Team
False advertising & scammers! Avoid!
Product sold did not match description or photos. Advertised as free returns, when I asked to return my items due to the above issues they rejected my request and tried to offer a 10% refund, then 20%, then 30%. Finally they have accepted the return, but only if I cover the significant cost of posting the items back to China myself, despite previously stating returns to a location in Europe, and I will not receive a refund until up to 30 days after receiving the item! AVOID
19 October 2025
Unprompted review
Reply from Luxandclassy
Hi Tyrone,
Thank you for your feedback and we’re truly sorry for the disappointment and frustration you’ve experienced.
Your case has already been flagged with our senior team for urgent personal review.
We’re genuinely sorry for the poor experience so far and we’re committed to resolving this properly for you.
You’ll hear from us very shortly with the outcome.
Kind regards,
Lux & Classy Support Team
I would give less than 1 star if…
I would give less than 1 star if possible. I purchased a product which was advertised as a 'cashmere jumper' when I received it it is 100% polyester. I have emailed them and have been offered a 20% refund, they are saying that the returns would be expensive.
2 November 2025
Unprompted review
Reply from Luxandclassy
Hi there,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment and the frustration this has caused you — that is never what we want for any of our customers.
We completely understand how upsetting it must feel to receive a jumper described as cashmere only to find it is 100% polyester. This clearly does not meet the standard you were promised, and we truly appreciate you bringing this serious issue to our attention.
As part of our standard return and refund process, we are fully transparent with all customers from the outset: returns are arranged by the customer and sent to the warehouse the item was shipped from our international branch, and a full refund is processed as soon as the item is received back. This information is provided in our returns policy and in every communication so there are no surprises.
Your case has been reviewed again internally, and we confirm you are entitled to a full refund upon return of the item. Our team has already shared the exact return address and all necessary details with you.
If anything remains unclear or if you need the return information resent, please simply reply to our latest email and we’ll assist immediately.
We truly appreciate your understanding and patience while we work to resolve this fairly.
Kind regards,
Lux & Classy Support Team
Not value for money and not what they seem
Despite trying to present themselves as a UK company, I believe my shoes came from China. Took a while. These shoes are not worth the £37 sale price I paid. They are thin, almost felted, flimsy, narrow and at least a size too small (I am a 4.5, got a 5, should have got a 6). I did love the dark green colour. I'm not returning them, got put off by reviews saying returns were expensive and difficult. Will just put it down to experience.
21 November 2025
Unprompted review
Reply from Luxandclassy
Hi Wendy,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment and the frustration this experience has caused you — that is never what we want for any of our customers.
We completely understand how disappointing it must feel when the shoes arrived thinner and smaller than expected, despite loving the colour, and we truly appreciate your honest comments about the fit and quality. As an international business, we ship from multiple warehouses worldwide (including the UK and others) depending on stock availability at the time of order, and we’re sorry this wasn’t clearer for you.
Regarding returns, we want to reassure you that our process is straightforward and fully explained in our policy: customers arrange the return to the warehouse the item was dispatched from, and a full refund is issued as soon as it’s received. We never want anyone to feel discouraged from returning an item that isn’t right for them.
If you do change your mind and would like to return the shoes for a full refund, please just reply to any of our previous emails (or drop us a new message) and we’ll send the exact return details straight away.
We truly value your feedback and hope we can restore your confidence in the future.
Kind regards,
Lux & Classy Support Team
Avoid Avoid Avoid
Avoid Avoid Avoid! Dreadful company.
Registered business address is in the Netherlands, but all returns are to China.
Bought a pair of shoes, something weird in the fit of them inside, so instigated a return.
12 emails later with photos etc as requested by "Chloe", I've been offered no more than a 30% refund because their courier charges a lot for transporting large and bulky items ... 1 pair of cheap looking plastic trainers with a horrible plastic smell which, in it's original packaging, weighs a HUGE 520 grams in total.
Their courier of choice must be pretty poor if it struggles with that!!
They do not uphold the terms and conditions stated on their own website.
Anyway, it'll be £13 to return to China, but I'll still be doing it - It's my money, not theirs and really they should get their shoddy products returned so it's their problem to deal with - its utter Plastic tatt, and I wish I'd ever seen their website
21 November 2025
Unprompted review
Reply from Luxandclassy
Hi Iaine,
Thank you for your feedback and we’re truly sorry the shoes were such a disappointment in quality, fit, and smell.
As an international brand, we ship from multiple warehouses and returns go to the originating one – this is stated in our terms before purchase. We regret the back-and-forth and the 30% offer; our goal is always fair resolution.
Your case is under review again. Please reply to our latest email with any further photos or details if needed – we’ll guide you on next steps for a full refund upon return.
Kind regards,
Lux & Classy Support Team
Amazing service style form an amazing team
I can’t tell you how amazing this company are , fantastic products at great prices.
But more than that, good old fashioned service they go way beyond to get your product out to you , I have a party 🎉 soon and they made every effort to get my shirt ( I love it ) out to me .
Fantastic service from fantastic team .
If you’re looking to shop , SHOP Here ❤️❤️❤️🙏🙏
21 November 2025
Unprompted review
Reply from Luxandclassy
Hi Anne,
Wow – your message has absolutely made our day! ❤️ Thank you so much for taking the time to share such kind and heartfelt words.
We’re thrilled that you love your shirt and that we managed to get it to you just in time for your party – nothing makes us happier than knowing it’s going to be part of a special celebration!
It’s customers like you who remind us why we do what we do. Thank you for the love, the trust, and for shopping with us – we can’t wait to help you again soon.
Wishing you the most fabulous time at your party (you’re going to look amazing)!
With huge thanks and lots of love,
The entire Lux & Classy Team 🙏❤️
Hugely disappointed with the quality of…
Hugely disappointed with the quality of the product. Certainly not as advertised and at the price paid a total scam. Regretting not reading the reviews before purchase.
20 November 2025
Unprompted review
Reply from Luxandclassy
Hi Mr. Luke,
Thank you for your feedback and we’re truly sorry the product fell so far below your expectations and what was shown.
We take quality concerns very seriously, and we regret you now feel this way after your purchase.
Your case has been flagged for immediate review. Please reply to our latest email (or send us a quick message) and we’ll provide the full return details so you can send it back at no cost to you and receive a complete refund.
We want to make this right straight away.
Kind regards,
Lux & Classy Team
Do not purchase from them
I wish I had seen all these reviews before purchasing. Do not buy from them, absolute horrible experience. It’s been a week and I’m still chasing for a refund. Their products comes from China and if you need full refund, consumer has to pay for return postage back to China! Website has no mention of this but rather a location in Netherlands. Stuck with falsely advertised products, I would never recommend to anyone.
19 November 2025
Unprompted review
Reply from Luxandclassy
Hi R Haideri,
Thank you for your feedback and we’re truly sorry for the disappointment and frustration you’ve experienced.
We sincerely apologise that the return process has been unclear and inconvenient. As an international brand, we operate multiple branches and warehouses worldwide, and items are shipped from wherever stock is available at the time of order – this is how we keep prices competitive. The return location is always the same warehouse the parcel originated from, and we regret this wasn’t communicated clearly enough to you.
We want to put this right. Please reply to our latest email and we’ll guide you through the next steps to ensure you receive your full refund as quickly as possible.
Kind regards,
Lux & Classy Team
Scammers!!!
Scammers!!
Tried to get a refund as the item they sent were not as described on the website. Told me too expensive to send back, but says in the website that free returns. Offered 10% then 20% and to keep the item, which I refused each time. They then said they will get a manager to look into it. That was two weeks ago and now radio silence. Save your money.
14 November 2025
Unprompted review
Reply from Luxandclassy
Dear Mrs. Adams,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.
We would like to clarify that offering partial refunds is a standard part of our return process, as many customers find this option quicker and more convenient than sending items back — especially when returns involve international logistics. This alternative was offered to you with the intention of providing a smoother resolution.
That said, we completely understand your frustration, and we want to assure you that your case has not been ignored. Our customer support agent is already in contact with you, and we are committed to bringing this matter to a fair resolution as quickly as possible.
Your satisfaction remains very important to us, and we appreciate your patience while our team works to assist you.
Kind regards,
Lux & Classy Support Team
Avoid at all costs
Do not use this website. They are scammers who do not stick to refund policy and offer partial refund because return costs are too high…not in their policy. They have now not responded and always referred to a mystery manager who never respond. Avoid avoid avoid!
UPDATE: 28/11/2025
The response is putting a very nice spin on things and quite frankly lies! I ordered my item on 24/08/2025 and contacted you on 13/09/2025 and any normal calendars that is well within 30-days! I had a response on the 14/09/2025 which never said I was outside the return window.
The partial refund started with 15% of what I paid because YOU did not want to pay for my item to be retuned because YOUR refund policy does not state this.
Your scam of a business has since stopped replying and has have basically taken my money for a product that was not fit for purpose!
13 September 2025
Unprompted review
Reply from Luxandclassy
Hi Pete,
Thank you for sharing your feedback, and we are genuinely sorry to hear about your frustration. We completely understand how disappointing this experience must have felt.
To clarify, our team always processes full or partial refunds in accordance with our 30-day return policy, and we work closely with customers to ensure a fair resolution within that timeframe. In your particular case, the return request was submitted after the 30-day return window had already expired, which is why our management team was unable to approve a full refund.
Our support team did offer a partial refund as an alternative solution — a standard option we provide when returns fall outside the eligible period — but we fully understand if this was not the outcome you were hoping for.
We want to reassure you that we do respond to all customers, and no messages are intentionally ignored. If you would like us to recheck anything or assist further, please feel free to contact us again, and we will be more than happy to review your case once more.
Kind regards,
Lux & Classy Support Team
Absolutely awful experience
Bought a jumper, the quality was dreadful, the size and proportions were not accurate. The returns process was intentionally difficult and expensive and the offer to keep the jumper and get a 30% refund was reluctantly taken after haggling. Absolutely awful company, will never order anything from them ever again
23 October 2025
Unprompted review
Reply from Luxandclassy
Hi Tricia,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your disappointing experience with us. We completely understand how frustrating it can be when an item does not meet expectations in terms of fit or quality.
Regarding the return options offered — partial refunds are a standard part of our returns process, as many customers find them a quicker and more convenient alternative to sending items back, especially when international return shipping is involved. However, we appreciate that this solution did not work well for you, and we regret that it left you feeling dissatisfied.
Please rest assured that your comments have been shared with our quality control and customer experience teams so we can continue improving both our products and our processes. If there is anything further we can assist you with, our support team remains available and ready to help.
Kind regards,
Lux & Classy Support Team
Absolutely disgusting behaviour from…
Absolutely disgusting behaviour from this sham of a company! DO NOT TOUCH them with a barge pole!!!
Ordered and paid for a 'so-called' Ralph Lauren half zip jumper to be ripped off with a cheap piece of shite; it's so poorly made from China that I wouldn't even give it to charity!
Sent numerous emails back and forth to Chloe, the director and NOT customer services, to be constantly fobbed off with a 'standard' apology response.
This site is flooded with negative reviews!
KARMA is a just...so I hope they get their comeuppance. Shame on you, Chloe!
13 November 2025
Unprompted review
Reply from Luxandclassy
Hi Frances,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment and the frustration this experience has caused you — that is never what we want for any of our customers.
We understand how upsetting it must feel when a product does not meet expectations, and we appreciate you bringing this to our attention. While our support team does follow a standard procedure when assisting with returns and quality concerns, the intention is always to resolve issues fairly and professionally — never to dismiss or ignore a customer’s concerns.
Please rest assured that your case has been reviewed internally. Our team has already been in contact with you, and we remain fully available to continue assisting you toward a resolution. We truly appreciate your patience while we work through this together.
If you are willing, we kindly ask you to reply to our most recent email so we can move your case forward as quickly as possible.
Kind regards,
Lux & Classy Support Team
AVOID AVOID!!! FRAUDSTERS!!!
AVOID AVOID!!!, Worse than TEMU!!! I bought what was meant to be RALPH POLO knitted sweatshirts, what i received i wouldnt clean my car with, just very poor fleeces that in no way would I ever wear, it says on their website that they will take returns and send you return labels, this is a lie, they are saying that to get a refund I WILL HAVE TO SEND BACK TO CHINA at MY COST!! These people are fraudsters, I am now going down the charge back route, I hope i saved someone else from being conned today.
1 November 2025
Unprompted review
Reply from Luxandclassy
Hi Paul,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment and the frustration this experience has caused you — that is never what we want for any of our customers.
We understand how upsetting it must feel when a product does not meet expectations, and we appreciate you bringing this to our attention. While our support team does follow a standard procedure when assisting with returns and quality concerns, the intention is always to resolve issues fairly and professionally — never to dismiss or ignore a customer’s concerns.
Please rest assured that your case has been reviewed internally. We operate multiple branches across the world, and your order was shipped from our branch in China, which was available at the time of your order. This is why the return must be sent there for a full refund, and our team was fully transparent with you about this process from the start.
Our team has already been in contact with you, and we remain fully available to continue assisting you toward a resolution. We truly appreciate your patience while we work through this together.
If you are willing, we kindly ask you to reply to our most recent email so we can move your case forward as quickly as possible.
Kind regards,
Lux & Classy Support Team
My experience was the worst I have had
My experience was the worst I have had. Exactly the same as numerous others have described with being offered only partial refund, when the policy states full refund within 30 days. Disreputable business. Would recommend no one order from them and tell everyone you know not to.
30 June 2025
Unprompted review
Reply from Luxandclassy
Hi Marina,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment and the frustration this experience has caused you — that is never what we want for any of our customers.
We understand how upsetting it must feel when a product does not meet expectations, and we appreciate you bringing this to our attention. While our support team does follow a standard procedure when assisting with returns and quality concerns, the intention is always to resolve issues fairly and professionally — never to dismiss or ignore a customer’s concerns.
Please rest assured that your case has been reviewed internally. Our team has already been in contact with you, and we remain fully available to continue assisting you toward a resolution. We truly appreciate your patience while we work through this together.
If you are willing, we kindly ask you to reply to our most recent email so we can move your case forward as quickly as possible.
Kind regards,
Lux & Classy Support Team
Luxand classy fraudsters The company should refund as it says it…
The company should refund as it says it will
29 October 2025
Unprompted review
Reply from Luxandclassy
Hi MRS THERESA JORDAN,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment and the frustration this experience has caused you — that is never what we want for any of our customers.
We completely understand how upsetting it must feel when the refund process does not align with our stated 30-day full refund policy, and we truly appreciate you bringing this to our attention. While our support team follows a standard procedure for returns and refunds, the goal is always to honour our policy fairly and professionally — never to dismiss or overlook a customer’s concerns.
Please rest assured that your case has been reviewed internally. If your issue is still not resolved, we sincerely apologise and invite you to reach out to us directly — our team will review your case once again to ensure you receive the full refund you’re entitled to.
We remain fully available to assist you toward a fair resolution. We truly appreciate your patience while we work through this together.
Kind regards,
Lux & Classy Support Team
Totally untrue response from this Company
Totally untrue. You have just sent another email 10 mins ago to increase refund from 20% to 30% when I have requested a full refund on all of my emails. You are not a reputable company or you would have followed your return policy and sent return label and confirmed when my full refund would be processed straightaway.
9 November 2025
Unprompted review
Reply from Luxandclassy
Dear Sandra,
Thank you for your feedback. We sincerely apologize for the frustration this situation has caused. Please understand that our team has provided options such as partial refunds in line with our standard procedures, while also giving full return instructions so you can choose the solution that works best for you.
Rest assured, your case is actively being handled by our customer support team, and we are committed to resolving it as soon as possible. We truly appreciate your patience and understanding during this process.
Kind regards,
Lux & Classy Support Team
Complete SCAM!
SCAM! They send completely different low qaulity items that look nothing like those shown on their website.
I ordered a pair of men's shoes but what arrived was completely different. They were synthetic poor qaulity and looked nothing like what I purchased. They didn't even come in a shoe box.
I requested a refund only to be offered either a 15% refund or to return the item to China at my own cost.
This is despite the item being sent from within the UK and the promise of a 30 day money back guarantee on the website.
It's a complete scam and I will be reporting this website to UK Trading Standards and The Netherlands Authority for Consumers and Markets as this is where the company is supposedly registered.
If you've been duped by this website I recommend contacting your credit or debit card provider to initiate a charge back.
3 November 2025
Unprompted review
Reply from Luxandclassy
Dear Stephen,
Thank you for sharing your feedback. We are very sorry to hear about your experience and completely understand your frustration.
Please note that our team aims to provide clear solutions for returns, and offering partial refunds is a standard procedure that many of our customers find to be a hassle-free and cost-effective option. However, we absolutely want to ensure that all issues are fully resolved.
We kindly ask that you contact our Customer Support team directly so we can review your case in detail and ensure your return and refund are processed appropriately. Our priority is to reach a fair resolution and restore your confidence in Lux & Classy.
Kind regards,
Lux & Classy Support Team
Company should be investigated
Terrible company. Huge scam. Got 2 jumpers, paid £78. Looked like a dog had dragged them round the garden, cheap, thin, too small. Tried to return. No returns form. No tags, No labels on jumpers. Trying to fob me off with 15% of purchase, because you have to return them to Holland. The pics of jumpers on site are not what you get. Poundland would be better! Scam company needs to be investigated! Still no refund. Received an email a week after the items were delivered offering 20% refund from original price and asking for jumpers to be returned to China to an address that does not exist. The company replied to my asking for a refund. Same old email, but still offered 20% off the original price. Jumpers need to be sent to a non existent company in China.
Basically, reading through the reviews they do this so you give up and stop doing reviews. You never get a refund. Do not go near this scam company. My dog has a much nicer jumper to wear and I didn’t waste nearly £80 pounds on it. This is a cheap scam company. The pics they use are not anything like the rubbish they send you.
Do not go near them! On the website it states. Free returns, full refund if returned within 30 days. Your never get a full refund. Shit company! In their latest email, it states they are offering a partial refund of 30% because of the weight of jumpers and the size of package having to be returned to China costs so much! Bullshit! Offering a partial refund is a joke. Site states full refund if returned within 30 days. No return forms, no tags, no labels on jumpers. When you try to return, they want you to send to Holland but because of courier fees offered 20% refund.
Now want me to send to China. Company address they offer is non existent. They are lowlifes and reply as if helping, where really they are not at all. Still I want a 100% refund. But can’t send jumpers to made up address in China. Once again shit people, shit company. They will send the same email stating they are trying to help. Don’t go near them. Bullshit Company, Bullshit lowlife.
3 November 2025
Unprompted review
Reply from Luxandclassy
Hi Sue,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. Please be assured that our customer support team has provided all the necessary return information and has also offered partial refund options as part of our standard return process. You have the choice to either accept the partial refund or proceed with a full return, and we are committed to assisting you promptly with whichever option you select to ensure a fair resolution.
Kind regards,
Lux & Classy Support Team
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