Luxcents Reviews 

45
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

AVOID AVOID AVOID, DO NOT ORDER. Absolutely useless. Ordered nearly 2 weeks ago. Very quick to take the payment but haven't even fulfilled the shipment. They don't reply to emails or try to explai... See more

Rated 2 out of 5 stars

The first time I ordered from here the Sauvage scent was amazing and spot on that I would've given it full marks. I ordered again few weeks ago but was disappointed with what i received, it smelt noth... See more

Rated 4 out of 5 stars

Update: I have received my parcel much later than stated. However on receiving the air freshener it is a quality product and it smells amazing. I just wish there was better communication. I still h... See more

Rated 2 out of 5 stars

I was expecting much better! Lovley glass diffuser however the scent is no where near as strong or fragrant as other much cheaper products.

Company details

  1. Car accessories shop

Information provided by various external sources

Long lasting, high quality oil and refillable - Designer inspired hanging car air fresheners. Visit our store for more information. Car Air Freshener/Diffuser. Car luxurious air freshener, fragrance for car, oil in a glass perfume bottle


Contact info

2.2

Poor

TrustScore 2 out of 5

45 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(45)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

A** Service Highly Recommended

extremely great service, received parcel on time, checkout was prompt, scents are great. Would highly recommend, much cheaper than buying these high street brands. Thanks so much Eshvar for the A* service

15 September 2020
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID, DO NOT ORDER.
Absolutely useless. Ordered nearly 2 weeks ago. Very quick to take the payment but haven't even fulfilled the shipment. They don't reply to emails or try to explain themselves. I am trying to regain my lost money using other ways.

Atrocious/NON-EXISTENT customer service leading to a very unprofessional business.

4 September 2020
Unprompted review
Rated 2 out of 5 stars

Disappointed

The first time I ordered from here the Sauvage scent was amazing and spot on that I would've given it full marks. I ordered again few weeks ago but was disappointed with what i received, it smelt nothing like it. I got in touch and was told i will be sent a replacement from a new batch. After multiple messages over 3 weeks about what i should do with the bad batch and when I will receive the new ones, neither did I get a reply nor the replacement I was promised

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Banging services.

Banging services.

The one thing which I like about the company is they go out of there way and also give you a personal thanks for ordering with them.

Recommend

28 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quick and easy to purchase. Delivery was also first. Product smelt amazing highly recommend.

31 May 2020
Unprompted review
Rated 5 out of 5 stars

Fab customer service, prompt delivery and smells amazing

My order arrived promptly (3 working days from ordering to arriving). As soon as I ordered I received an email confirmation followed by a thank you from Eshvar for my purchase and that if I had any queries to not hesitate to get in contact. My order arrived today. I ordered 3 bottles of the same scent diffuser refills as they were on 3 for 2 and I have also been sent 2 other scents in my order (1 of which I will 100% be ordering next time as it is amazing!). Couldn’t recommend the customer service more and the refills are strong and smell exactly like dupes of the scent I wanted.

23 April 2020
Unprompted review
Rated 4 out of 5 stars

I still have not received my parcel...

Update: I have received my parcel much later than stated. However on receiving the air freshener it is a quality product and it smells amazing. I just wish there was better communication.

I still have not received my parcel or even been given a delivery date. My emails are being ignored and I’m left here wondering if I will ever see my order.

4 April 2020
Unprompted review
Rated 5 out of 5 stars

Amazing air freshener

Amazing air freshener, came very quickly and the smell lasts for a very long time! Thanks to Esh and the team, I will definitely be ordering more frequently now.

26 January 2020
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company, I have bought a product and was very satisfied with it and it smells good, would definitely recommend it to anyone.

20 January 2020
Unprompted review
Rated 1 out of 5 stars

Order Cancelled ????

Placed an order - paid via Paypal. Order cancelled by Luxcents who refunded via Paypal but gave no reason what whatsoever !!!

10 December 2019
Unprompted review
Luxcents logo

Reply from Luxcents

Hi Graham, We had to shut down the business over the December period for a family reasons as the team was in India. All orders where refunded, and a note was attached explaining the reason on PayPal.

Very sorry for the inconvenience
Esh

Rated 2 out of 5 stars

Took order but then cancelled it without explanation

Took the order and payment. Then got text saying my payment had been refunded. No explanation why

10 December 2019
Unprompted review
Luxcents logo

Reply from Luxcents

Hi Shirl, We had to shut down the business over the December period for a family reasons as the team was in India. All orders where refunded, and a note was attached explaining the reason on PayPal.

Very sorry for the inconvenience.
Esh

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