Excellent sonic toothbrush that cleans superbly, looks great and has an amazingly long battery life; all at a very competitive price. However, there are too many functions, I just want to clean my te... See more
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Company details
- #200 of 252 best companies in Health and beauty shop
Written by the company
Discover your ultimate self-care sanctuary with our premium personal care products.
Contact info
85 Great Portland Street, First Floor, W1W7LT, London, United Kingdom
- support@luxecare.co.uk
- luxecare.co.uk
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Replied to 40% of negative reviews
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Website was easy to use
Website was easy to use. Haven't used them before. Kept me up to date on progress of order. Would use again if the need arises
A new kind of toothbrush
So far very pleased with toothbrush and water flosser which I bought together. The toothbrush is gentle even on the highest clean which is probably good for gums.
Delivery was incredibly fast and well…
Delivery was incredibly fast and well packaged. The unit itself is easy to use and fill with plenty of power options.
could do with and explanation of the various heads, so you know which is best to use.
Avoid Luxecare.co.uk.
Avoid Luxecare.co.uk.
I purchased the Silk Pro 2.0 IPL device and used it consistently for several months, strictly following the instructions. I saw absolutely no results at all.
The situation got worse when the device completely stopped working. I contacted their customer support multiple times requesting help and a refund, and received no response whatsoever.
This raises serious concerns about both the quality of the product and the legitimacy of their “money-back guarantee,” which in my experience appears meaningless.
There is effectively no after-sales support, and once you have paid, you are left on your own.
I would strongly advise anyone considering buying from Luxecare to think twice. Based on my experience, you risk wasting your money on a product that does not work and a company that does not respond.
Great toothbrush at a great…
Great toothbrush at a great price,excellent value😁
Top shop
Top shop. The oral care bundle is a must. I've already told all my friends and family. My teeth feel super clean.
Luxe water flosser - great device and good customer service
I have used the Luxe water flosser for many months now alongside my usual flossing and brushing routine and found it to be quick and easy to use with noticeable improvement to my gum health, which flossing and brushing alone struggled with. The battery lasts a long time and is quick to recharge and the various heads supplied with the flosser allows you to select the best one for the clean you wish to undertake.
Unfortunately my flosser developed a fault recently, I contacted their customer services team and they were fantastic, very quick to respond and provide a solution to my issue. This is 'good old fashioned' customer service at its best.
I would strongly recommend a Luxe water flosser to anyone who hasn't tried one before.
Customer service is excellent
Customer service is excellent. The ordering process was easy and product arrived in good time. Extremely easy to use and totally pain free. Only purchased recently but looking forward to achieving great results.
Great price and reviews positive
Great price and reviews positive. Went for new but resealed and couldn’t tell from brand new. Early in use but pleased and happy. Will look at luxe for future beauty buys.
They fit and do the job
Given 5 stars because the replacement heads fit and do what they're meant to. I haven't found any others that do. As long as the same product specification continues, I'll give them the thumbs up.
Best experience
I couldn't resist leaving a review to highlight the wonderful people behind this family business. In all my life, I have rarely come across individuals who treat their customers with such genuine care and respect.
Thank you for being who you are - your kindness truly makes a difference. I'm certain your business will continue to grow and succeed day by day. Thank you
The flosser was great while it worked…
The flosser was great while it worked but sadly stopped working after about 11months. I’ve since been in touch about a replacement given it’s in warranty. It’s been a month now and I’m yet to receive a replacement. Hoping it turns up soon…
I purchased the sonic toothbrush
I purchased the sonic toothbrush and the process was very easy and straight forward. The product arrived well packaged and all intact. The tooth brush itself is very easy to use and does a great job of cleaning my teeth, better than my previous more expensive Braun IO. I would highly recommend this product.
Accomodating
I had a little hiccup with and order I had made and was paying through Klarna. I had to get intouch with Luxecare company, I e-mailed them, not expecting a reply as with most companies. I was pleasantly surprised with a lovely, polite e-mail from them. thier e-mail was in detail, there was no need for me to try to ring them. I found them to be most accomodating and helpful and determined to resolve my situation. They did solve the problem and in one day. I was so grateful to them, and so surprised how polite the e-mails were. If every company took a leaf out this company's book the world would be a happier place.
I bought this product from the website…
I bought this product from the website when it was on sale. I have only used the product so far but it was comfortable to use and easy to use. I am hoping to see some results from using the product over time.
Go Luxe! Fab customer service
I was impressed with the Luxe water flosser I bought last year. Very effective and with useful features like the ability to empty the last drops of water from the chamber. I was even more impressed with the excellent customer service I received when the product recently went wrong. All dealt with in a couple of emails and a replacement being delivered shortly. Go Luxe!
I had a slight issue with my LED face…
I had a slight issue with my LED face mask and Peter in customer care dealt with my problem quickly and efficiently.
A very good toothbrush
A very good toothbrush. I have used many like it before but this is the best I’ve used. I had a slight issue and contacted customer service who were quick to reply and sorted everything out in minutes for me. I recommend anyone to try this product.
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