Luxecare UK Reviews 

265
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, finding them easy to use for various personal care needs. Many highlight exceptional customer service, noting prompt, helpful responses and issue resolution. Reviewers also appreciate the fast, reliable delivery, with items arriving well-packaged and often quicker than expected. However, some customers noted delivery issues, experiencing significant delays or a lack of communication. A few also reported specific product concerns, like water flossers with weaker pressure or leaking nozzles, or found some features unsatisfactory. Others faced difficulties with customer service, including unresponsiveness or unresolved problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the head shavers and sonic toothbrushes... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing gratitude and describing... See more

User experience

Customers consistently note positive experiences with user experience, finding products like skullshavers and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and rapid delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent sonic toothbrush that cleans superbly, looks great and has an amazingly long battery life; all at a very competitive price. However, there are too many functions, I just want to clean my te... See more

Rated 5 out of 5 stars

My Luxe Sonic toothbrush has been brilliant. It has really helped me with my gum weakness and made looking after my teeth a much more comfortable and pleasurable experience. The choice of cleaning... See more

Rated 5 out of 5 stars

I bought the Luxe Waterflosser a year ago to help clean around my braces and it his been brilliant. I have used it everyday and you wouldn't believe how much actually comes out from between your teet... See more

Rated 5 out of 5 stars

Absolutely Love Luxe Sonic Toothbrush Toothbrush! I’ve been using the LUXE Sonic Toothbrush for a few weeks now and I’m genuinely impressed! The deep and effective clean it gives is noticeable from... See more


Company details

  1. #202 of 253 best companies in Health and beauty shop

Written by the company

Discover your ultimate self-care sanctuary with our premium personal care products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

265 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(265)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy resolution

We had an issue with a product which has been resolved very speedily and to our complete satisfaction. Great products and service.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The Luxor water flosser is a great…

The Luxor water flosser is a great product. The experience with the company has also been nothing but exceptional and speaking from experience as recently had some issues which were resolved immediately and couldn’t have asked for more. Shout out to Peter from the customer support team.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Luxe really are a class act

Luxe really are a class act. I've been very happy with my Luxe Water flosser for about 10 months, but recently it started playing up, and today it stopped working altogether. I use the item every day, so this was a real disappointment. When I wrote to Luxe today, Peter replied very swiftly and arranged for a replacement to be sent. He was very understanding and sympathetic. Buy your stuff from these folk; they'll look after you.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Love Luxe Sonic Toothbrush…

Absolutely Love Luxe Sonic Toothbrush Toothbrush!
I’ve been using the LUXE Sonic Toothbrush for a few weeks now and I’m genuinely impressed! The deep and effective clean it gives is noticeable from the very first brush — my teeth feel smoother and fresher every time. The multiple cleaning modes allow me to customize my routine depending on whether I want a gentle clean or a more powerful session, which is perfect for my sensitive gums.
The ergonomic design makes it super comfortable to hold, and the battery lasts far longer than I expected. It’s also great that it’s rechargeable and comes with extra brush heads — such a good value considering the quality. The free shipping, one-year warranty, just add to the fantastic overall experience.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Luxe LED Red light therapy Mask has helped with Psoriasis

I suffer with with Guttate psoriasis so I purchased Luxe LED red light therapy mask. After a month using it on my face, it really helped to clear up the skin over the winter months when it gets really bad. Recently a few LED's stopped working on the mask, so I contacted customer services and they have offered to replace the device for me. This is outstanding customer service and makes me so happy that I chose Luxe as a brand. Thankyou.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought the Luxe Waterflosser a year ago

I bought the Luxe Waterflosser a year ago to help clean around my braces and it his been brilliant. I have used it everyday and you wouldn't believe how much actually comes out from between your teeth and braces. Unfortunately the flosser had an issue with it but even though was out of warranty, I politely messaged customer service and they kindly sent out a replacement free of charge. I would highly recommend this company and really appreciate their customer service for the help they provided.
Thank you Luxe!

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Excellent Sonic Toothbrush

Excellent sonic toothbrush that cleans superbly, looks great and has an amazingly long battery life; all at a very competitive price.
However, there are too many functions, I just want to clean my teeth. No display/timer function required. Also, the on/off button needs to be more easily accessible (move/remove display window) and decidedly more tactile - you feel for it when brushing, you don’t look for it.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Whoopee received my toothbrush!

I stupidly twisted the head of my toothbrush instead of just pulling the old head straight out. I obviously damaged the mechanism and my toothbrush no longer works. Explained to the customer service team and they are sending me a replacement toothbrush, even though it was my fault. That’s the way forward to success! Whoopee, received my replacement toothbrush. Thank you so much!
Thank you very much!

16 February 2026
Unprompted review

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