Luxe Collective Fashion Reviews 

Reply from Luxe Collective Fashion

Sep 5, 2024

Hi June,

Thank you so much for taking the time to leave us this kind review!

Your support really means so much to our whole team and we're so happy to hear that you love what we do!

Thank you again and we hope you have a lovely day!

Many thanks - Elli

Reply from Luxe Collective Fashion

Sep 4, 2024

Hi,

Thank you so much for taking the time to leave us this review!

We're so happy to hear that you've had such a positive experience shopping with us.

We hope you love your new items and look forward to your future purchases!

Many thanks - Elli

Reply from Luxe Collective Fashion

Sep 4, 2024

Hi,

Thank you so much for this kind review!

We always strive to provide each customer with an exceptional shopping experience, and we're so glad to hear that this has been achieved on this occasion!

We hope that you love your item and look forward to helping you again in the future!

Many thanks - Elli

Reply from Luxe Collective Fashion

Sep 4, 2024

Hi,

Thank you so much for taking the time to leave us this lovely review!

Our team works really hard to provide each and every customer with a high quality service in which we extend out to our couriers working on our behalf, and we're so happy to hear that this has been achieved and you love your item!

Thank you for choosing to shop with us and we look forward to helping you again soon!

Many thanks - Elli

Reply from Luxe Collective Fashion

Sep 4, 2024

Hi,

Thank you so much for leaving us this review!

We're so happy to hear that you have had a positive experience shopping with us!

Many thanks - Elli

Reply from Luxe Collective Fashion

Sep 4, 2024

Hi Marta,

Thank you so much for taking the time to leave us this review and we're so sorry to hear that you are disappointed with the offers you have recently received from our team.

At the beginning of the year, we expanded our ‘sell to us’ services to include our Exclusive Resale Programme. This refers to our consignment service for selected brands and luxury items. We’ve introduced this service to provide our sellers with a way to maximise their earnings on their preloved luxury bags, shoes and accessories - earning up to 80% of the sale price for their luxury items.

With our consignment service, our team takes care of all the hard work for you. Your item will still be subject to the same Luxe process, receiving professional cleaning, authentication and photography before being listed and advertised on our website. Additionally, within this process, our buying team will also ensure that you have been provided with a competitive offer that we hope will entice a timely sale for your item!

For items sold under our exclusive resale programme, our team will take a percentage cut on each sale. The percentage taken is determined by your items listing price, however we'd really like to reassure you that this is capped at 40%. This means that our sellers will always make a minimum of 60% on their items final sale price.

We're so sorry if this was not made clear to you previously and if you have been left feeling disappointed in any way by the offers received from our team. Unfortunately, it is currently at our buying teams discretion if you qualify for a consignment or instant buyout offer and once your offer is made it is not subject to change. However, please be assured that we have now passed your feedback onto the relevant department and we will be sure to consider this moving forwards.

Despite this, we really want to thank you for taking the time to submit your item(s) to our team. Your feedback is greatly appreciated and we hope that this has now helped provide clarity on our consignment service. However, if you do have any further queries, then please feel free to email us at customercare@luxecollectivefashion.com and we’d be more than happy to assist with these.

Many thanks - Lucy

Reply from Luxe Collective Fashion

Aug 30, 2024

Hi Evie,

Thank you so much for this lovely review!

Our team strives to make the selling process as quick and easy as possible, so we're thrilled to hear that you've had such a positive experience!

Thank you so much for choosing to sell to us, and we can't wait for you to continue your selling journey with us!

Many thanks - Elli

Reply from Luxe Collective Fashion

Aug 30, 2024

Hi Karan,

Thank you so much for taking the time to leave us this review and we're so sorry to hear that your experience selling with us has not been positive on this occasion.

We cannot apologise enough for any confusion caused in regards to the differing offers you may have seen via our email communications. At present our buying team will either issue 2 types of offers when an item is submitted: an instant buyout offer, or a consignment offer via our exclusive resale programme. This is completely at the discretion of our buying team who will base their offers on market demand, popularity, colour, type and condition.

We understand that when our buying team initially issued your offer, on 30/07, they issued a consignment offer via our exclusive resale programme. I can confirm, when the offer was issued, our team sent over a detailed description of this type of offer along with the corresponding terms and conditions via email.

Our consignment offer means that once your item is submitted to our HQ and passes through our authentication / quality checks, it will be listed on our website. Once your item has been sold on our website, you will receive your consignment offer payment 18 days later, after our payout period ends. Please note: payment is subject to your item not being returned to us within this 18 day timeframe.

In light of this, your item was successfully received by our team on 02/08 and uploaded to our website on 06/08. Then on 08/08, your item successfully sold on our website, this means that your payment should have been made to you on 26/08 after our 18-day payout period has passed. However, due to the bank holiday, the payment was not processed and received until the next working day, 27/08.

We cannot apologise enough if this was not made clear enough to you at the time of submission and for any disappointment caused.

In regards to the commission structure in which our company operates, we can confirm that based on the listing price of the item on our website, will depend on the split taken.

For any items with a listing price of £0-£1,499, as a customer you will earn 60% and Luxe Collective take 40% of this. However, for items with a listing price of £1,500-£4,999, a a customer you will earn 70% and Luxe Collective take 30% of this. As the listing price increases, the customer will continue to earn more and Luxe Collective's commission will be reduced.

Again, we are so sorry if this was not made clear enough during the time in which you were submitting your item via our online form, however more information can be found on this via the following link: https://luxecollectivefashion.com/pages/sell-to-luxe-collective

Again, we really are so sorry to hear that you have been disappointed in the service received when selling your item with us. However, we hope the above has highlighted how our consignment process works. Despite this, we really want to thank you so much for taking the time to consign you item with us.

We hope that this has now helped clear things up, but if you have any further queries then please feel free to contact us at customercare@luxecollectivefashion.com. Our team would be more than happy to assist in anyway that we can.

Many thanks - Elli

Reply from Luxe Collective Fashion

Aug 30, 2024

Hi Kerrie,

Thank you so much for taking the time to leave us this wonderful review!

Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!

As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!

Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.

Many thanks - Elli

Reply from Luxe Collective Fashion

Sep 4, 2024

Hi Charlotte,

Thank you for taking the time to leave this review and were so sorry to hear that you that your experience shopping and returning with us has not been a positive one on this occasion.

Unfortunately, it is our company policy that return postage is at the buyer's cost & responsibility until it has arrived safely with us. Because of this, we always recommend that our customers return using a tracked & signed-for service, however please be assured that this is not a requirement of returning with us and is entirely at the choice of the customer.

This policy is stated on our website under our 'Returns Policy', 'How to Return an Item' and 'FAQ' section of our website, so we really cannot apologise enough if you felt that this had not been made clear to you prior to purchase. We always strive for our returns process to be as easy and hassle-free as possible, so please be assured that we will raise this with relevant department to consider moving forwards.

Additionally, we're so sorry to hear that the item you purchased was an unsuitable size. When you raised this concern with our customer care team, we kindly requested a photo of the belt measurement to verify if the size listed on our website (70cm / 27") was correct. If the measurement had been incorrect, then our team would have gladly provided you with a free return shipping label. However, as you were unwilling to comply with this request, we were sadly unable to issue this. Nonetheless, we assured you that we would measure the item upon its arrival at our HQ to confirm its accuracy.

After receiving your item, our team verified that the size was correctly listed on our website. Therefore, on this occasion, we were unable to reimburse your original postage costs. We really are so sorry about this and for any disappointment caused, however as previously explained, this policy is in place to ensure fairness and consistency for all our customers.

Despite this, we really cannot apologise enough that you have been disappointed in the service received from our team on this occasion. Please know that this is far from the exceptional experience we aim to provide for our customers with and we're so sorry that we couldn’t offer a satisfactory resolution in this instance.

Thank you again for your feedback and we hope that this has now helped provide clarity on this matter. However, if you have any further queries, then please feel free to email us at customercare@luxecollectivefashion.com and we’d be more than happy to assist with these.

Many thanks - Lucy

Reply from Luxe Collective Fashion

Aug 23, 2024

Thank you so much for taking the time to leave us this wonderful review!

Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!

As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!

Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.

Reply from Luxe Collective Fashion

Aug 15, 2024

Thank you so much for taking the time to leave us this kind review!

Your support really means so much to our whole team and we're so happy to hear that you love what we do!

Thank you again and we hope you have a lovely day!

Reply from Luxe Collective Fashion

Aug 15, 2024

Hi Christine,

Thank you so much for taking the time to leave us this review and we're so sorry to hear that your experience selling with us has not been positive on this occasion.

We understand that your item initially sold successfully on our website on 16/06. However, within the 18 day pay-out period, your item was sadly returned to our HQ and re-listed on our website on 25/06.

I can confirm that all items returned to our HQ are only eligible for a refund if the item is returned in the same condition as sent out, with the original packaging and our tags still attached. Our team have a strict policy in which if this criteria is not met, then the item will be returned to the purchaser. Therefore a customer cannot purchase and wear their item and return it to our HQ for a refund.

In light of your item being re-listed on our website, this successfully sold again on 29/07. This means that your payment should be made to you on 16/08 after our 18-day payout period has passed.

We would kindly ask for our customers to check their payment details via their sellers account to ensure they are correct and that payment is received at the earliest opportunity.

Again, we really are so sorry to hear that you have been disappointed in the service received when selling your item with us. However, we hope the above has highlighted how our returns process works in regards to any items consigned with us. Despite this, we really want to thank you so much for taking the time to consign you item with us.

We hope that this has now helped clear things up, but if you have any further queries then please feel free to contact us at customercare@luxecollectivefashion.com. Our team would be more than happy to assist in anyway that we can.

Reply from Luxe Collective Fashion

Aug 15, 2024

Hi David,

Thank you for taking the time to leave this review and were so sorry to hear of the issues you have faced in regards to contacting our customer service team.

As a business we are constantly striving to improve our response time, so we cannot apologise enough for the delay in our responses via email.

I would like to reassure you that despite our company not offering a phone line, you are more than welcome to reach out to our customer care team via our instant Live Chat service available on our website, our contact form also on our website, email or Instagram messages.

For any urgent queries our team would always recommend reaching out via our Live Chat service which is present on our website 24 hours a day and such messages are prioritised for urgent enquiries. This can be found via the widget which permanently sits on the bottom right corner of our website.

However, please note I hate raised this with the relevant department to review going forward.

Again, we really are so sorry to hear that you have been disappointed in the service received. However, we hope that this has helped to highlight how best to contact our team if you do need to reach out in regards to an urgent matter.

We hope that this has now helped clear things up, but if you have any further queries then please feel free to contact us at customercare@luxecollectivefashion.com. Our team would be more than happy to assist in anyway that we can.

Reply from Luxe Collective Fashion

Aug 9, 2024

Thank you so much for taking the time to leave us this wonderful review!

Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!

As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!

Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling journey with us.

Reply from Luxe Collective Fashion

Aug 7, 2024

Hi,

Thank you for your review.

We're so sorry to hear that you're disappointed with the offer you recently received from our team, and please know that this was never our intent!

All offers made by our buying team are based on a range of different factors, including:

Popularity
Brand
Style
Colour
Size
Condition

In addition to this, all offers provide by our team are based on thorough market research, in which we conduct continuous evaluations of other resellers to ensure we are in line with the market. Offers are also subject to the item being in line with the current market trends.

Despite this, we really do appreciate your feedback and please be assured that we will pass this onto our buying team to consider moving forward.

Again, we really are so sorry to for any upset caused by this, but we hope you can understand based on the details listed above.

We hope that this has now helped clear things up, but if you have any further queries then please do reach out to us at customercare@luxecollectivefashion.com and we'd be more than happy to assist.

Reply from Luxe Collective Fashion

Aug 7, 2024

Hi,

Thank you so much for taking the time to leave us this review and we're so sorry to hear that your experience selling with us has not been positive on this occasion.

We understand that your item is currently listed with us under our exclusive resale programme (consignment). Due to the nature of consignment sales, our team is sadly unable to provide an exact timeframe as to how long it may take for your item to sell with us. This timeframe is typically dependant on a multitude of factors, including; market demands, trends, seasonality, popularity, size, colour, brand etc.

Our team will always do their best to ensure that your item is showcased in it's best condition on our channels. To ensure this, each item we receive into our HQ undergoes professional cleaning and photography before being listed on our website. In addition to this, our buying team will also always try to provide you with a competitive listing price that we hope will secure a timely sale for your item.

All items remain listed on our website for an initial period of 60 days. After this timeframe, if your item has still not sold, then the listing price of your item will be automatically reduced by 10% (subject to brand exclusions). Our team actions this, again, in the hopes of securing a timely sale for your item.
However, please be assured that when the listing price of your item reduces, our commission amount reduces in line with this and our commission structure. Sadly, this commission structure is set and not something we're able to amend, but if at any point you decide you are no longer happy with your offer, then you are of course welcome to inform us of this and we'd be happy to organise the return of your consignment item.

To action this return, our team kindly asks that you pay a return fee of £40. This charge just covers the cost of our team professionally cleaning, authenticating, photographing, storing and listing your item on our website. We're so sorry for any inconvenience or frustration caused by this, but we hope you can understand our reasoning!

Additionally, we'd really like to reassure you that should you wish for this item to be returned back to you, then it would be returned in the exact same condition as received. Any original boxes / dustbags we receive are always kept and stored with our items.
We're also so sorry to hear that your item has not been featured in any of our promotional materials. At present, we do not allow sellers to request for their items to be promoted, however we thank you for this feedback and please be assured that we've now passed this onto the relevant department to consider moving forwards.

Again, we really are so sorry to hear that you have been disappointed in the service received when selling your item with us. However, we hope the above has highlighted how our team will always do everything we can to try and ensure a sale for your items. Despite this, we really want to thank you so much for taking the time to consign you item with us.
We hope that this has now helped clear things up, but if you have any further queries then please feel free to contact us at customercare@luxecollectivefashion.com. Our team would be more than happy to assist in anyway that we can.

Reply from Luxe Collective Fashion

Aug 7, 2024

Hi Sheila,

Thank you so much for taking the time to leave us this wonderful review!

We're so glad to hear that you received superb service from our team and felt supported at each step of our selling process!

Thank you for choosing to sell to us and we really hope that you consider using our services again in the future.

Reply from Luxe Collective Fashion

Aug 7, 2024

Thank you so much for taking the time to leave us this review!

We're so happy to hear that you found our selling process quick and easy!

Thank you for choosing to sell to us and we really hope you consider using our services again in the future.

Reply from Luxe Collective Fashion

Aug 7, 2024

Thank you so much for taking the time to leave us this review!

We're so happy to hear that you've had such a positive experience shopping with us.

We hope you love your new items and look forward to your future purchases!