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LuxeDecor Reviews 2,658

•
TrustScore 4.5 out of 5

4.5

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Looking at 462 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, often noting that items are even better in person than depicted online. Many people highlight the exceptional customer service, mentioning helpful and knowledgeable staff who provide thorough answers and a positive attitude. The website is also appreciated for being easy to navigate and offering a great selection. However, some customers experienced issues with their orders, including items not being available after purchase or unexpected delays. A few people also reported problems with discount codes not applying as advertised, leading to frustration.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality and beautiful design... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelly was the BEST! Soo incredibly helpful, answered all of my crazy questions, helped me think about the possibilities for installation in the Loft, helped discern which color, stayed with me for ov... See more

Rated 5 out of 5 stars

Help with finalizing orders, if the order quote didn't come from the person handling the order, any salesperson was happy to help finalize the purchase. Questions are answered honestly and thoroughl... See more

Rated 5 out of 5 stars

Beautiful inventory of unique pieces and easy to navigate website. Payment smooth and secure. Look forward to receiving my item. Edited to add:I received the vase sooner then expected and it is even... See more

Rated 5 out of 5 stars

Spent two days surfing the internet. Persistence paid off finding LuxeDecor. Kudos for your webmaster. Site great! Easy to navigate. Response to online chat sealed the deal.

Company details

  1. Home Furniture Shop

Information provided by various external sources

Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!

Contact info

  • North Michigan Avenue 980, 60611, Chicago, United States

  • luxedecor.com

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I found the Rug of my Dreamzzz during…

I found the Rug of my Dreamzzz during LuxeDecor's amazing sale. And, I received a quote in less than 24 hours and the rug was mine!!! They offer customers the choice of chatting online with an real person or,
a direct line to a real person. Clearly, my experience
with LuxeDecor was a 'Real' pleasure.

5 February 2026
Rated 5 out of 5 stars

Great customer service

I called for more information, it was researched and sent and I was able to purchase the item feeling satisfied that it met my needs

5 February 2026
Rated 5 out of 5 stars

Exact color match clarification!

When I called in to find out the exact color match to the previous items I purchased, the attendant promptly answered the phone, in addition made phone calls or connected with the manufacturer to ensure that the match was perfect. I'll probably received the email within 5 minutes clarifying that there was a definite match to the finishes. Very good customer service and response times was on point.

3 January 2026
Rated 5 out of 5 stars

Good Experience

easy to shop, product came in a timely fashion and seems to be very good quality (haven't installed it yet)

24 January 2026

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