I had ordered from their website 3…
I had ordered from their website 3 times and all the times they delivered in time without any problem. I will suggest everyone to order from here..
9 February 2026
Unprompted review
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3.2
Average
34 reviews
Replied to 87% of negative reviews
Typically takes over 1 month to reply
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Ordered a gift for my aunt
Ordered a gift for my aunt, the gift was delivered broken. Tried to contact customer service, they dont respond. Have been trying for months. This is a scam!!!
16 September 2025
Unprompted review
Reply from Luxeuncadeau
Hello,
We are truly sorry to read about your experience and we completely understand your frustration.
We had not seen your previous messages. After reading your review, we immediately searched for your order and finally found your email in our spam folder. We have replied to you by email today.
To resolve this quickly, please send us the requested information by return email (order number, photos of the damaged gift, etc.). As soon as we receive these details, we will send a new bouquet to your aunt, along with a complimentary gift as an apology for the inconvenience.
Please note that deliveries are handled by external courier companies (such as Chronopost, Colissimo or Mondial Relay), so we, unfortunately, cannot control how they handle the parcels. However, whenever a package arrives damaged, we always replace it.
We sincerely apologize for this situation and are now waiting for your reply to the email we sent today so that we can fully resolve this issue for you.
Kind regards,
Customer Service – Luxe & cadeau
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