Luxfill Reviews 71

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Extremely happy with the Luxfill dermal filler range. It was recommended to me by another practitioner and during the summer sale I thought I would try. I was using Regenovue at the time and I find Lu... See more

Rated 5 out of 5 stars

I made a mistake ordering Luxfill Deep instead of SubQ I realised immediately and emailed them to ask if there was any way to change my order. This was dealt with really quickly and I recieved my orde... See more

Rated 3 out of 5 stars

I bought a few and the plunger doesnt pull back very well to get a decent suction to check to see if you may have hit an artery while administer bolus technique on cheek chin jaw etc . Also in lips �... See more

Company replied

Rated 5 out of 5 stars

I have been practicing aesthetics for 6 years and tried many different brands of fillers. Luxfil is my favourite by far it’s super soft and gives amazing results! The customer service is excellent a... See more

Company details

  1. Beauty Products Wholesaler

Written by the company

The official UK distributor of LUXFILL Dermal Fillers. Our lidocaine range consists of Fine, Deep & Sub-Q


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

71 reviews

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Rated 3 out of 5 stars

I bought a few and the plunger doesnt…

I bought a few and the plunger doesnt pull back very well to get a decent suction to check to see if you may have hit an artery while administer bolus technique on cheek chin jaw etc .
Also in lips 💋

9 February 2026
Luxfill logo

Reply from Luxfill

Thank you for sharing your feedback. We are sorry to hear that you experienced difficulties with using the product.

In such a situation, you could have contacted us directly to discuss the issue. However, if the product was not purchased from us, the appropriate place to leave a review and report the problem would be with the supplier from whom the purchase was made, as they are responsible for that specific item.

Rated 1 out of 5 stars

Disgraceful customer service

Disgraceful customer service. I’ve been ordering with luxfill for almost 2 years now. I was passed pillar to post between customer service and DPD. Items came 1 week late! No apologies and no refund for next day delivery (that was all that was asked) Definitely need a whole new customer service team who are trained and don’t tell people how to run their business over emails. Absolutely ridiculous shocking behaviour. Looking for a new provider

22 November 2023
Rated 5 out of 5 stars

Extremely happy with the Luxfill dermal…

Extremely happy with the Luxfill dermal filler range. It was recommended to me by another practitioner and during the summer sale I thought I would try. I was using Regenovue at the time and I find Luxfill to fill so much smoother than the other brand - so I stocked up whilst it was on offer!

31 August 2023
Rated 5 out of 5 stars

20/10

I have tried and tested a lot of filler brands and luxfill is by far the best yet!! So smooth and easy to work with! Will never use anything else now! 10/10

9 August 2023
Rated 5 out of 5 stars

I have been practicing aesthetics for 6…

I have been practicing aesthetics for 6 years and tried many different brands of fillers. Luxfil is my favourite by far it’s super soft and gives amazing results!
The customer service is excellent and I never have a problem with this company! Would definitely recommend to all aestheticians.

1 August 2023
Rated 1 out of 5 stars

Appalling Customer service

I use Luxfill over 3 years. I ordered Deep and fine was delivered. We contacted Luxfill via Chat and the Advisor was very rude and also had no knowledge about the Fillers. We were not offered any compensation ( eg free postage to order deep) or a little discount despite the Fact we had to cancel Clients as we did not have the right Filler. His Answer- just use the fine..he eventually offered us to return the Fine but not an exchange either. I bad to reorder and pay full postage again. We will be looking to change brands. Extremely disappointed.

2 May 2023

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