From the initial quotes from Chris, and the actual move, which took five days with the support of John, Jamie, Ryan and Louis, Luxfords were fantastic. They were all professional, friendly, su... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I felt in good hands from the first call through to paying the invoice. Very pleasant, professional, and fair people to deal with. Highly recommended.

Reply from Luxfords
We moved last week on very hot days the whole team were superb nothing was too much trouble, no stress which in a stressful situation can be awful. I cant thank you all enough for a smooth move.

Reply from Luxfords
My recent house move from a 3 bed semi to a 2 bed bungalow was a huge decision after 47 years in my family home. Luxfords was an easy choice of removal company against local competitors. From the first phone call to a couple weeks after my move, they were amazing. Always answering the phone, the friendly, professional and caring team members who always looked after me, the patience and advice on moving day…. I cannot fault them in any way! Thank you Luxfords!

Reply from Luxfords
Absolutely fantastic company always keep you updated and the team go above and beyond, the team are always polite and professional.

Reply from Luxfords
When my house move became more complicated and stressful than expected a friend recommended Luxfords as a really helpful company. I’ll be forever grateful!
I’d like to thank the whole team for their calm and helpful support. They packed up my house contents and took it into storage efficiently, carefully and with good humour. After a number of aborted attempts completing my purchase, when they patiently rearranged moving dates, they delivered and positioned my multitude of boxes with as much goodwill and care as they had packed.
Luxfords saved my sanity! Thank you

Reply from Luxfords
Excellent service, professional, friendly and a pleasure to deal with

Reply from Luxfords
We/I have been using Luxfords for well over 25 years in a personal and business capacity - In all that time they have never failed to impress with their professionalism, care, communications and logistics. Everyone who works there is always friendly and helpful - and in certain matters - very tactful. Could not recommend highly enough.

Reply from Luxfords
Luxfords were brilliant, I can't recommend them enough to anyone moving! They were super flexible especially on changes I needed to make with move dates, with Sam & Natalie being available for any questions and to reassure me on the details. The move itself was made super easy with the help of the team on the day - Adrian, Luke & Martin - and they handled everything quickly and taking care of all our belongings.

Reply from Luxfords
Excellent team!
I cannot recommend Luxfords highly enough. Right from the start, Sam was a very calming influence when I needed to change the removal dates and then over two days Jamie, John, Martin and Geoff were outstanding, they were so helpful and considerate. They took great care with of all my belongings and really helped me to get things set up in my new home - nothing was too much trouble for them.

Reply from Luxfords
I cannot recommend Luxfords enough. They made the whole stress of moving bearable. From the initial consultation with Sam, who was friendly and knowledgeable to the four days spent with Ash, Mark and the 2 Lukes. They worked so hard, (powered by tea and doughnuts), embarrassingly courteous and went out of their way to make our move as smooth as possible. A week has passed since the move and we are still unpacking, and note without a single breakage !!! Yes comparatively to many other removal companies they are more expensive, but worth every penny !

Reply from Luxfords
I can’t even express how happy we were with Luxfords, who moved my family and I from SW London to Surrey over the summer. They were completely professional, speedy and everything arrived in pristine condition. They were also very accommodating with us having to juggle having our cat in the house plus a small child and baby. They collected the empty boxes to recycle shortly after we moved in and we even ended up getting them to move the contents of our storage unit at a later date and once again, we were so impressed! Thank you guys!

Reply from Luxfords
So many thanks to Jamie, John, Geoff, Dan and Ash for helping us with our move!
They could not have been more helpful and patient, even staying until the late hours to complete the move.
You’d be crazy not to use them for yours.

Reply from Luxfords
I’ve used Luxfords a number of times over many years, and twice just in the last week… I highly recommend them. The operations team, especially Colin, were fantastic and the removals teams were amazing. Steve and Andy, in particular, were brilliant - endlessly helpful, efficient, professional, friendly and charming. Who’d have thought a house move could actually be a fun experience? Many thanks from the Hinton family!

Reply from Luxfords
I cannot recommend Luxfords highly enough. John, Jamie and Geoff were amazing. Extremely respectful of my property taking great care with the packing and I look forward to seeing them again when I finally move into my new home (after storage).
You feel safe in Luxfords hands.

Reply from Luxfords
We were very impressed by the Luxfords team. Nothing was too much trouble. They were polite, cheerful and very hard working. We would certainly use Luxfords again and will recommend them to anyone wanting thing moved or stored.

Reply from Luxfords
After living in our house for 41 years we were downsizing to a new build in Dorset. From the first phone call made to request a quote from Luxfords, through to the move, we have been so impressed by the friendly, professional staff employed by them. Our possessions were packed with such care over 2 days . The team were amazing, so thoughtful and skilled it was a pleasure to have them in our home. After the long journey, they placed everything where it was intended to go in the new house with great care . Thank you all for making what seemed such a huge task so easy. I would thoroughly recommend Luxfords to any one moving .

Reply from Luxfords
Luxfords were excellent. The team were very organized, and helpful. The move was complicated (a downsizing from a long-term family home to a flat), and the Luxfords team were extremely helpful with every difficulty that cropped up along the way - flexible, understanding, and very efficient. Above all, they were decent, sensitive, and a pleasure to work with. I would wholeheartedly recommend them to anyone.

Reply from Luxfords
We used luxfords for 1 house move and then also to store our possesions for 4 years whilst we were away. They were brilliant when it came to moving us within Weybridge. The team was friendly and patient. The items that were stored for us were recently delivered and everything was dry and well looked after. The team helped us place items where we wanted them. Thank you to the whole team.

Reply from Luxfords
This is our second move with Luxfords in a year. We chose them this time based upon our wonderful experience last time, and we were not disappointed. The skill and friendliness of the team is matched by their willingness to take on real challenges and come up with innovative solutions. I cannot recommend them too highly.

Reply from Luxfords
I chose Luxfords based on recommendation and couldnt fault the service provided. From the initial surveyor report to unloading the items at the new house, they were all friendly and highly professional. The removal men packed everything with care and never made me feel rushed. I would highly recommend this company.

Reply from Luxfords
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.