Lux Frames Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the premium feel, durability, and stylish designs of the glasses. Many people also highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated throughout the process. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted that the quality of the glasses felt cheap and plastic-y, comparing them to much cheaper alternatives. A few other people also felt that the owner lacked a sense of customer service.

What people talk about most

Product

Customers had positive experiences with product quality. Reviewers consistently praise the high quality of... See more

Quality

Consumers find quality to be positive, often describing the frames as sturdy, firm, and having a luxurious... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the impeccable and... See more

Service

Users describe positive interactions with service, consistently praising the ease, speed, and personalized... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

excellent price!

I really had second thoughts by buying glasses over the Internet, but when I got them, I love them!!! Much cheaper buying from them!!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Stylish Glasses, Outstanding Care

After years of avoiding wearing glasses despite my prescription, I discovered lux frames. Impeccable quality, elegant design, and truly outstanding customer service. I can finally see clearly… and in style!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Honestly the service was as amazing as…

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeling it as well as the ladies eheh!
100% recommend, me personally won’t get sunglasses from anywhere else!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Best prescription specs I’ve worn

Best specs I’ve worn. Quality specs, quality service. Second time buying from Luxframes. This time I got the prescription rimless shades and they were absolutely perfect. Did not hurt my eyes at all and the build quality is solid. Customer service on point!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality

I recently purchased a pair of lux frames and I would definitely recommend. Top quality frames and also efficient delivery process.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Got the two for one prescription deal

Got the two for one prescription deal. I used to wear my cartiers a lot , but the craftsmanship and the compliments I get with the LuxFrame glasses is crazy. I’m definitely getting more of them , I have to build my collection. And their customer service is A1, they definitely make you feel appreciated from the moment you place the custom order till the day they ship. Safely packaged and secure.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Coldest shades out there

These are easily some of the coldest shades out there and I think the excellent customer service for me gives Lux Frames the edge in this market.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

My first time buying lux frames and I…

My first time buying lux frames and I would just like to say the quality of the product is outstanding and also the customer service was 10 out of 10.

Very happy with my purchase and will be back again for more.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Lux frames

The experience lux frames provides is exceptional,
I requested these glasses 2 weeks ago, time limit was 3 weeks and he provided them within 2 weeks with exceptional customer experience and the commitment to please his customers.

The quality of the glasses feel amazing, the prescription is clear as day giving me no problem to see, on top of it transition into brown.

Hit up Lux frames for ur frames u won’t be dissapointed

3 July 2025
Unprompted review

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