Lux Frames Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the premium feel, durability, and stylish designs of the glasses. Many people also highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated throughout the process. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted that the quality of the glasses felt cheap and plastic-y, comparing them to much cheaper alternatives. A few other people also felt that the owner lacked a sense of customer service.

What people talk about most

Product

Customers had positive experiences with product quality. Reviewers consistently praise the high quality of... See more

Quality

Consumers find quality to be positive, often describing the frames as sturdy, firm, and having a luxurious... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the impeccable and... See more

Service

Users describe positive interactions with service, consistently praising the ease, speed, and personalized... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Rated 5 out of 5 stars

Struggled to find someone who can do my…

Struggled to find someone who can do my strong prescription -8 in a rimless frame. Was recommended Lux frames via a friend.
The frame I purchased and lens within the frame was 10/10 high quality frames and not the cheaper quality ones that other sites are offering.

They offered a great customer service. Always kept me in the loop from the moment my order was dispatched up until it was delivered into my hands.

Lux frames thank you for your service! Highly Recommend! Best in the Game!

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Service was better than I expected

Service was better than I expected! communication was top tier, they got in contact and made sure everything was as should be. Kept me updated on the progress of my glasses and when it would arrive. Glasses are great value for money as well. Would definitely recommend!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Stylish Frames that won't break your bank account

Purchased two very pristine glasses from Lux Frames. Was looking for new slick designer frames and my wife came across their website and we liked what we saw. Initially hesitant to go through with order but reading other reviews and the excellent customer service helped alleviate any doubts we had. Lux Frames are very interactive and they followed up on any queries we had, especially with regards to my prescription and delivery dates. Both Frames arrived within 3 and half weeks and look ✨✨. Build quality is 10/10. Delivered in safe luxury case with neat wrapping.
My loves them and they both get alot of attention so you know they stand out. Affordable and stylish. Fantastic customer service - responsive, efficient and very polite. Happy customer. Stop reading my review and make that purchase. You won't be disappointed.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

These shades hard ASL !♨️

These shades hard ASL !♨️

first i felt a bit suspicious bout the shipment cuz they based in UK. And some times when I ordered from other brands there i had to pay extra money for the shipment over the boarder.

But they delivered to Germany in under 24h and the quality is way more better than I tought.

I will buy again! Thank you

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Sleek high quality frames

Smart, professional, efficient service.
The turnaround for the frames was quick following my order. The communication was a great and the quality of the product is exceptional.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

First off the designs and quality of…

First off the designs and quality of the frames for the pice is top notch. Communication with the company was very clear and consistent. The only negative I’d say is shipping took a few weeks but that’s to be expected with prescription lenses. Had a great experience and will buy again

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Worth the price

Good, clear and concise information throughout the whole process. The prescription glasses are high quality and arrived before the time suggested as an added bonus. Worth the price. 5/5.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Best frames in the market

I’ve shopped with Lux Frames for the past 4 years and I must say they provide the best quality glasses in the market, every collection just keeps on getting better.

They also do amazing prescription lenses.

Fast delivery, great service and a company you need to shop from.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service & quality product

The service provided by Lux Frames is immaculate. Everything is done as promised and to a high standard; this ranges from the way they deal with the customer to the actual product. The frames are of amazing quality & the prescriptions are great especially with having anti reflection as standard.

I would highly recommend to anyone

8 October 2024
Unprompted review

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