Luxgrip Reviews 

67
TrustScore 2.5 out of 5

2.5

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Rated 3 out of 5 stars

Difficult to control location with dry winter fingers. Add a nonslip grip surface on finger pressure pads.

Rated 1 out of 5 stars

I ordered luxgrip clippers online, thought I had ordered fingernail clippers and these may be toe nail clippers. These are sharp, they work but they are uncontrollable for toes and fingers. Have con... See more

Rated 5 out of 5 stars

Was expecting a bit of a wait with shipping but arrived under a fortnight. Purchased for an elderly relative who's very happy with them. Looked over them myself beforehand, well presented and appear v... See more

Rated 1 out of 5 stars

Disappointing. My package (LG#82861) arrived torn in two places with a slit along one side, and empty, without my two pairs of nail clippers as ordered. Obviously the packaging was totally inadequate... See more

Company details

  1. Health and beauty shop

Written by the company

Elevate your nail care ritual. LuxGrip specializes in precision-engineered clippers for thick nails, marrying unparalleled functionality with sleek elegance. Experience the blend of craftsmanship and innovation. Choose LuxGrip for strength, style, and a superior trim every time. Welcome to next-level nail care.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

67 reviews

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No recent history of asking for reviews

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2.5

All reviews

(67)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

The clippers are dangerous

The clippers look very nice but they are dangerous. I have used them three times on toenails and drawn blood each time. I am now wanting a refund but the email address does not work.
In their reply to this review the Company apologised for giving out an incorrect email address and gave me a slightly different one. It does not work either so I still have no way of contacting them!

12 May 2024
Unprompted review
Luxgrip logo

Reply from Luxgrip

Dear Stuart,

We appreciate you taking the time to share your experience with our nail clippers. We are sorry to hear that you encountered difficulties while using our product and that it resulted in injury. Your feedback is important to us, and we take it seriously.

Our nail clippers are designed to effectively trim thick toenails, which is why they are sharper than regular clippers. However, we understand that the sharpness may require extra caution during use. We always recommend our customers to be mindful and careful when using any sharp object, including our nail clippers, to avoid accidents.

If you find that the product does not meet your expectations or if you have any concerns, please don't hesitate to reach out to our customer support team. We apologize for any inconvenience caused by the incorrect email address. Please contact us at info@luxgrip.co, and we will be more than happy to assist you with a refund or any other solution that best addresses your concerns.

We value your satisfaction and hope to have the opportunity to serve you better in the future. Thank you once again for your feedback, as it helps us improve our products and services.

Rated 1 out of 5 stars

Luxgrip failing to deliver goods??

Ordered goods on April 13th 2024, as of today 8th May 2024 I’ve still not received them. They are not responding to any of my attempts to contact them. Tried several times. Starting to feel like I have been scammed. Maybe they will respond to my Trustpilot review???

8 May 2024
Unprompted review
Luxgrip logo

Reply from Luxgrip

Hey Bob, We don't see any order. With you name. I think you have ordered somewhere else. If you have ordered with you give us your order number.

Rated 1 out of 5 stars

This looks like a scam!

I Orderd on 3-12-23 with ordernr 1079.
It shows as getting ready to sent. Status does not change.
I emailed 2 times to an outlook adres and als to nelora.nl, the last one returns an error!

3 December 2023
Unprompted review
Rated 5 out of 5 stars

I ordered these a few week ago

I ordered these a few week ago. They do take a while to be delivered from China but turns out they were worth the wait. 2 sets arrived in a small metal box- one silver coloured and one black. I have tried one set and my husband the other. They work very well and I am more than happy with my purchase

25 April 2024
Unprompted review
Rated 5 out of 5 stars

I have just received my luxgrip…

I have just received my luxgrip scissors they are well presented not over the top packaging,like a lot of items.And basically what is in the tin is what you you receive very well made.Very happy customer.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Luxgrip 'AMAZING' nail clippers…

Just bought the Luxgrip nail clippers (actually got 2 on a bogof deal). These are the best clippers I have ever used. Wide opening suitable for all nail thicknesses and super sharp. Look classy too although they will only be seen by me. Great purchase

20 April 2024
Unprompted review
Rated 5 out of 5 stars

excellent

Received my order .excellent buy one get one free plus a nail file
Used all ready I'm amazed at how good they are .Nice and wide for not the best toe nails .I did buy from another well know foot care company and yours are far superior so thanks very very much for your excellent service and good delivery x

25 March 2024
Unprompted review
Rated 1 out of 5 stars

Just glad I read the reviews

Just glad I read the reviews, I was just about to order mine but I’m not going to now. I can’t comment on their quality or anything as I’ve not bought any nor will I now

20 March 2024
Unprompted review
Luxgrip logo

Reply from Luxgrip

Raymond, You didn't buy from us but you have give us 1 star? We have many 5 star reviews, but you see few 1 star reviews and gave us 1 star review? It doesn't make any sense.

Rated 1 out of 5 stars

Company denying order exists

Edit: I have now received the items

I ordered the nail clippers from them(buy one, get one free) and received a confirmation from them. They deducted the payment from my account. They have since sent 2 emails saying I need to complete my order so they can send the goods (a separate email says already shipped). The worrying thing is that the email address given for queries does not exist!

13 March 2024
Unprompted review
Luxgrip logo

Reply from Luxgrip

Hey Sharon, you must have emailed wrong email. Did you give your order number? or did they ask your order number?

Our tracking shows you order has been delivered?

You have ordered on March 12, 2024
Your has been delivered on March 19, 2024

You have received your order right?

Rated 1 out of 5 stars

Awful Service

I bought these as a gift for my brother. When they arrived the tin was so badly dented that I could not possibly give it as a gift. Two emails and a website message have been totally ignored. Luxgrip just want your money, once they receive it they totally ignore you. A cowboy outfit.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Great toe clippers

Great toe clippers, easy to use, very sharp and work with ease on thick nails. Company website easy to navigate and purchasing process straight forward.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant nail clippers ...precision…

Brilliant nail clippers ...precision tools . Not like any others I have bought . Very very good, sharp, easy to use and come in a lovely compact case with a nail file .
Very pleased with my purchase . I am thankful that they are still some excellent conscientious producers of fine products that do the job they are intended to do .They are worth buying. Thank you very much .

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Great product as advertised

Receiving the quality product that was promised made the experience worthwhile. It's promoted as German technology, sold on a .co.uk website - all seemed fine. Then I'm informed it's been despatched - from China. Straight away I thought ' That's my money gone '. But, the tracker kept updating, and they turned up after 12 days. They are as described (one free too), great quality, very sharp, good size - especially for big hands.
Unfortunately I think that there is too much bad press and bad experiences with people receiving inferior products, that anything coming from China is expected to be rubbish. Well that's obviously not the case, just do some sensible research and you will be fine.
Thanks for a great product - it's so hard to find a decent set of nail clippers in the usual shops.

17 January 2024
Unprompted review
Luxgrip logo

Reply from Luxgrip

Hey Mick, Thank you so much. Your review encourages us to serve better and improve the whole experience.

Rated 5 out of 5 stars

Luxgrip premium nail clippers.

After waiting nearly 2 weeks I finally received my nail clippers today. I take great pride in my nails, so I wanted a premium pair of nail clippers. The Luxgrip nail clippers are really well made & incredibly sharp. If you pride yourself on the appearance of your nails then you will look forward to using these nail clippers. Thanks Luxgrip.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

love it

l grooming, I am always on the lookout for tools that offer both efficiency and ease. Luxgrip caught my attention, and after several uses, I am impressed.

21 December 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy!Don’t exist don’t send any money will…

Don’t exist don’t send any money will not get goods,trust me.

10 November 2023
Unprompted review
Luxgrip logo

Reply from Luxgrip

Hello Keith,

We sincerely apologize for the inconvenience caused. We understand that sometimes, despite our best efforts, issues can arise during shipping, and it's our top priority to address them promptly and fairly.

We want to assure you that we have already processed a full refund for your order. At times, our courier services may inadvertently damage a few orders, and in such cases, we always strive to understand the customer's concerns and take appropriate action. In this instance, we recognize that the error was on our part, and we deeply regret any inconvenience this may have caused you.

Please know that we typically respond to all emails within 24-48 hours. As a small business, we take full responsibility for any errors and are committed to making things right for our customers.

We appreciate your understanding and patience in this matter. Your experience serves as a valuable lesson for us, and we are dedicated to improving our services to prevent such issues in the future. We hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Warm regards,
LuxGrip Support Team.

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