Luxina Reviews 60

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent customer service and communication throughout the entire process. Customers consistently highlight the competitive pricing, often finding products at a better value than other retailers, and appreciate the authenticity of the fragrances. The fast shipping and efficient order processing are also frequently mentioned, with many receiving their items quickly and well-packaged. However, some people mentioned issues with delivery delays, with orders taking longer than expected to arrive, and a few reported problems with customer service responsiveness, including unanswered calls or conflicting information. There were also occasional concerns about product authenticity and items arriving in opened or used condition.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the authenticity and quality of items... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting that the prices are among... See more

Delivery service

Users describe positive interactions with delivery service, with many praising the fast and prompt shipment... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, speedy... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting great communication and quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire... See more

Company replied

Rated 5 out of 5 stars

I have a fragrance allergy-had it all my life. I have been unable to wear alot of fragrances. I became interested in trying to see if there was a frag out there that could accommodate me so I could ha... See more

Company replied

Rated 5 out of 5 stars

Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quic... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with purchasing from LP. I ordered a bottle of Creed Viking and was thrilled when it arrived in a week of ordering. Will definitely buy from LP again in the future!

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had one of the worst customer service…

Had one of the worst customer service with them I purchase a item on 12/24 they did a shipping label and on it said delivered by the 12/27 well that date come nothing so I figured you know what it’s the holidays so I’ll give them the benefit of the doubt well 1/2 came look up the tracking number still not sent so I call the number I speak to a gentleman that said something went wrong with the shipping we should of put it out that we had them but they should get here today or tomorrow I said oh ok . Now here we are 1/13 I call again same gentleman picks up I give him my order # and he said yes it should ship out today well today came and went and still tracking number shows not shipping UPS hasn’t receive the package again another lie but the best part it I have gotten like 5 email from them asking me to rate this experience so just want to say STAY AWAY FROM BEING FROM THEM AGAIN because they don’t care about the customer .

13 January 2026
Unprompted review
Luxina logo

Reply from Luxina

Hi Ismael,

Please reach out to us! All of our holiday orders have been delivered, and we do not have any record of speaking to you in our system.

Please reach us at info@luxperfume.com with your order number and we will do everything we can to help you!

Rated 5 out of 5 stars

This is my second purchase from Lux Perfume

This is my second purchase from Lux Perfume and won’t be my last either. Between the fast shipping, great price, and my cologne arriving safely packed keeps me coming back.

6 January 2026
Luxina logo

Reply from Luxina

Andrew, thank you so much for coming back!

Rated 5 out of 5 stars

Truly amazing!

Truly amazing!! The customer service is amazing! And you get 100% authentic items at a discounted rate! I love this website!

10 December 2025
Unprompted review
Luxina logo

Reply from Luxina

Loren, you are truly the best!

Rated 5 out of 5 stars

No lies

No lies , the product you are looking for at a price we all love!! Thank you lux perfume

18 December 2025
Unprompted review
Luxina logo

Reply from Luxina

Thank you very much for your business!

Rated 5 out of 5 stars

Great Experience!

The perfume seems to be authentic and the price is so much less than at the store. Would definitely purchase again.

2 December 2025
Unprompted review
Luxina logo

Reply from Luxina

Thank you for your support!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, and I love how they kept me updated of my product from the day I placed the order until delivery.

25 November 2025
Luxina logo

Reply from Luxina

Thank you Missenda!

Rated 5 out of 5 stars

Great customer service and so easy to…

Great customer service and so easy to order. Fast shipping (and free!). I got what I wanted at a fraction of the cost and that makes me super happy! Love the fragrance. Thank you Lux!

11 November 2025
Luxina logo

Reply from Luxina

Your support means everything Shelia!

Rated 1 out of 5 stars

This is the worst knockoff...

This is the worst knockoff! I purchased the Byredo Mojave Ghost to compare to the original one and it was an epic fail. I emailed to request a refund and was told, "Because I opened the packaging they could not refund me." I asked how then would I smell the fragrance it I can't open the package? Shortly after expressing my disappointment I received a return label. They only refunded half the money. What a complete waste of time and money! AND . the only reason they received 1 star is because it was the ONLY way I could share my experience! I rate the a 0 ... as they say, buyers be aware!!! I should have done my research before purchasing ..

22 October 2025
Unprompted review
Luxina logo

Reply from Luxina

Hi Leah, we are sorry you were disappointed in your order. We made numerous attempts, with documented evidence, to show you that the Byredo is 100% authentic.

We state our return policy very clearly and tried to find a solution for you.

The biggest issue was that you were incredibly rude to our support staff. So rude that the owner had to step in when our support staff became afraid. We refunded you the full amount minus any return fees.

We understand issues arise from time to time, but spreading lies can damage small businesses such as ours.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look